Trusted Agent profile · London
★★★★★
921 reviews across 2 platforms
246 Old Brompton Road, London, SW5 0DE
Marsh and Parsons's office in London, at 246 Old Brompton Road, is rated 4.2 out of 5 across 921 reviews on two platforms, including 123 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSmooth tenancy process
Max has been incredibly helpful throughout the process of becoming a tenant, with good communication and responding promptly every step of the way.
Dear Zoe, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotNo good until Tassos.!
I have had little help from the management side, but Tassos is very helpful and I would really rate him as a help.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
4/5
TrustpilotBaran at Marsh and Paraons was very…
Baran at Marsh and Paraons was very helpful our end of tenancy. Baran found solutions, followed through and quick to respond. Many thanks!
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotGreat hands on efficient property manager
Abdullah is my property manager and has gone above and beyond helping me with the worst tenants I’ve ever had. He has spent a lot of time dealing with all the aspects of a difficult tenancy and always answered my calls and emails promptly and efficiently
Dear Gabrielle, Thank you for taking the time to leave a wonderful 5 star review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProfessional Management
We lived in Charlton for over three years, first under Conran and then Marsh & Parsons, and our experience throughout was very positive. Any issues were always resolved quickly and efficiently.
Dear Ram, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos, pictures of the state of the flat when we moved in and out, issues we had and faults around the flat they never fixed. They wanted to deduct more than 300£ for cleaning and they refused to share the receipt ( We have a video that the flat was left in a prefect clean state) and they wanted to deduct another 300£ for a TV stand that was left in the property. We had the approval from Marsh and Parsons for this tv stand and they were saying that the landlord requested to leave this as it was. We never received that information whatsoever. It has been 5 months and we haven't seen a penny from our deposit until today, not even the amount that was not in dispute.- They asked us to pay an extra day on rent because we started the tenancy on the 27th September 2021 and we were moving out on the 27th March 2023, Never seen this before and when we gave the notice they didn’t even mentioned this, just chased it after the 27th of March 2023- They don’t care about anything else but money and even with the TDS dispute they managed to keep £300 from us.- They will ignore you and treat you like you are stupid. Even with the dispute open they sent an email to a different tenant chasing for payment of the cleaning (DISPUTED IN TDS).- They are sneaky and they will try to get money of you in any way possible.- Be careful with your check in report and check out report: Check in inventory has 188 photos and check out 412, how is this accurate to tell the difference between when we took the flat and when we left?- There was nothing there about no bulbs working in the whole kitchen, broken chairs or stains in the carpet. We trusted this and we end up in a dispute for more than 5 months.- The internal communication they have is rubbish so keep any emails you have and never speak with them by the phone, or make sure they send you an email after confirming EVERYTHING.- They were a mess when we rented but the change from Jessica to Sarah was the next step to being completely unprofessional.
5/5
TrustpilotContract renewal
Tor Ziegler‑Evans was a huge help in ensuring our contract renewal ran smoothly. He was approachable and willing to support us throughout the process, answering our questions honestly throughout. Thank you
Dear Freya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSupport during tenancy
Jonathan has been excellent in helping me with some problems during my tenancy. He’s responsive through email and moves things along efficiently. I appreciate his hard work and consistent responses.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSale of property
Sale of propertyJames and Riccardo were very tenacious at finding a buyer for our property in a difficult market environment and they always kept in touch and gave good advice on pricing and kept things moving forward.
Dear Sally, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAn excellent experience.
Marsh and Parsons have been managing my property for several years . My current agent is Nayara, who I have to say goes above and beyond. She is extremely responsive to the tenants and to myself. Her attitude is wonderfully positive and "can do". I wouldn't hesitate to recommend her.
5/5
TrustpilotGreat task follow up
I thank Tassos Joannou for the fast actions, and constant follow ups. I appreciate Tassos' efforts on the issues at my home.
Dear Deniz, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
1/5
Trustpilot1 Star is Too Generous
I regret to say that my experience with Marsh and Parsons has been overwhelmingly disappointing. From start to finish, the service provided was subpar, riddled with miscommunications, delays, and a lack of professionalism.For over 8 months, I have been dealing with severe damp issues in my building, which have significantly worsened my asthma. Despite numerous complaints, Marsh and Parsons have consistently avoided addressing the problem. I had to escalate the issue to the council, who confirmed the presence of damp, yet the agency still failed to take any corrective action.In my frustration, I decided to leave the property due to the ongoing health risks posed by the mould and damp. However, the agency then demanded I pay the entire percentage they charge the landlord, as stated in the contract, a percentage which I was never informed of in my contract. Despite the exorbitant fee, I chose to proceed and signed a new contract elsewhere, prioritizing my health.To my utter dismay, when I asked for the amount, they gave me a number, and then literally a few minutes later, they said, "Oh sorry, the amount is for the total remaining term of the contract." By this point, I had already paid a deposit somewhere else. This level of unprofessionalism and deceit is appalling. They have shown a complete disregard for my health and have engaged in what I can only describe as exploitative practices.I strongly advise anyone considering Marsh and Parsons to think twice. Their lack of accountability, poor communication, and unethical behavior have made this experience nothing short of a nightmare. 1 star is indeed too generous for the service I received.
Dear Belen, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOver the years I used few agencies and…
Over the years I used few agencies and the only agency I would use again is M&P,professional,friendly,never felt hurried or pushed to accept an offer that I wasn’t happy with and I liked that.To Acton London office and all staff and especially Chris,thank you.
Dear Drazenko Barzut, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotCall office when needing something asap
Needed some tasks doing to our property ASAP so rang the office as our property manager was away. Kisha was helpful and sorted our issues quickly.
Dear Gemma, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
5/5
TrustpilotGlowing Report
Good day to you I would like to give a glowing report to one of your very efficient and professional employees Jasmin Popalzai Since she has joined your company she has endeavoured to chase unpaid rents and has a lovely manner about her and seems very business minded and extremely helpful and quick to return my call or emails. Shame there are not so many likeminded souls who care about their client’s and work tirelessly with professionalism to get great results.I wanted you to be aware she is an asset to your company. Yours Sincerely Lady Eleni Gagoushi
Dear Eleni, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat & efficient service
Baran Mehmet was responsive, courteous and extremely efficient. The situation was handled in a matter of minutes and the communication seamless. Thanks a lot!
Dear Geraldine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotMarsh Parsons (Debbie Lewis)
Debbie Lewis has always been very professional and great at responding promptly to any issues I have had regarding my rental property management. Communication is always very good and I have recently had a good/smooth experience with re-letting the property to new tenants. Highly recommend Marsh & Parsons.
5/5
TrustpilotLetting my property with Marsh and…
Letting my property with Marsh and Parsons has been a very positive experience over the last two years.
Dear Jane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
4/5
TrustpilotAbdullah has been looking after my flat…
Abdullah has been looking after my flat for a year. I’ve been really impressed with his ways of working. He answers the phone, returns missed calls promptly, is polite and friendly, explains things clearly and gets stuff done. What more could you ask?
Dear Amanda, Thank you for your lovely words and for leaving a review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotI would highly recommend
I would highly recommend liaising with Nicole & her lettings team who are a friendly team and have done a great job in letting out our property.
5/5
TrustpilotLocal reliable , efficient Letting agents in Chelsea …
We’ve been with Marsh and Parsons Letting Agency in Chelsea , since time unknown and today I must call out Michael Stout for prompt and efficient service. Appreciating that it’s so close to closedown for Christmas, and it’s normally the lovely Jake who looks after my account, I was pleasantly surprised to receive my documents from Michael , Not after the holidays, but within the hour.
5/5
TrustpilotManagement of Rental Property
Since appointing Marsh & Parsons to manage the tenancy of my rental property 2 ½ years ago, I have been designated a few different representatives who have on the whole been helpful in dealing with tenant issues and keeping me up to date.My 5-star rating relates to the first-rate service of the most recently appointed manager. They quickly acquired a good background knowledge, have been prepared to research/investigate as issues have arisen, and have an attention to detail that inspires confidence.Courteous, friendly and understanding, and quick to respond to queries and with updates. Their availability to ‘speak in person’ has been especially helpful and a willingness to ‘go the extra mile’ much appreciated.
Dear Carolyn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI would really recommend Harriet. She was extremely helpful in finding us a property which fulfilled all our requirements. The process was a stress free experience due to the on hands experience we received. I could recommend her more.
Dear Felicity, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleEma Lowe was a pleasure to deal with for our move. She was extremely responsive, simplified the entire process and made it as quick and easy as possible. Highly recommend her services!
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