Trusted Agent profile · London
★★★★★
889 reviews across 2 platforms
246 Old Brompton Road, London, SW5 0DE
Marsh and Parsons's office in London, at 246 Old Brompton Road, is rated 4.2 out of 5 across 889 reviews on two platforms, including 93 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful team and answered my questions…
Helpful team and answered my questions when needed
Dear Matt, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotGreat support
Edward was quick to respond to an urgent situation at the flat. He provided sound advice, took prompt action, maintained clear communications and saw the situation through to its completion. It was reassuring as a landlord to have Edward’s support - thank you!
Dear Nicki, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
2/5
TrustpilotWarning! Not recommended for landlords or tenants!
Terrible response time for handling issues after moving in. The check-in process was a mess (they wanted to delay it, despite our movers stamping at the door!), the check-in cleaning was awfully poorly done and the windows and gutters were NOT cleaned as agreed upon. It’s been almost a MONTH and this is not resolved. The check-in clerk discovered mould all over the property, which is problematic for my husband with asthma and our young children. The realtors have not responded at all to our complaints about this. The only reason I do not give a 1 star is because they were very eager and proactive to have us sign and easy to deal with during the search process. After signing and paying the deposit, everything stopped. As a landlord, I would not want this company dealing with my house. They did not check the basics in the contract were lived up to, the property has dilapidated in their ”care”. Reports to the landlord were met with surprise ”I had no idea!” which is a very bad sign. Would NOT recommend to tenants OR landlords.
I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations
5/5
GoogleMy husband and I had the pleasure of working with Ema who showed us several properties and walked us through the letting process with ease. She was friendly, communicative, and professional throughout - overall a great experience working together!
Dear Erin, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley
5/5
TrustpilotDebbie Lewis - Professional and Reliable Support
We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.
Dear Paras, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Hayley
5/5
TrustpilotI really rate M&P's property…
I really rate M&P's property management. Charlie Caine is extremely professional, efficient and easy to deal with. I own another property somewhere not served by M&P and it is a completely different story! I'd highly recommend them to any landlord wanting quality management that removes the stress from property ownership.
Dear Olivia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotSupport with move out
Michael was great to communicate with about moving out of my apartment. We had quite a few questions and requests, and he handled them swiftly.
5/5
TrustpilotTor Ziegler-Evans was efficient
Tor Ziegler-Evans was efficient, understood what needed to be done and executed with aplomb! Thanks, we were happy with this renewal, which we negotiated September through October, not a specific date as the form is asking for below... all good, these things take time to be done right!
Dear Kathleen, Thank you for taking the time to leave a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThe experience with Marsh and Parsons and Abdullah…
The experience with Marsh and Parsons is very good and especially the service from Abdullah is extraordinarily nice. He responded to my request very quickly and managed all the things in a very good order. Besides, he is very helpful and always put customer’s needs at the forefront.
Dear Gong, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotBaran has been very helpful throughout…
Baran has been very helpful throughout our tenancy transfer. While we haven’t yet completed the process, I’ve found him to be very organised and proactive so far!
Dear Aifric, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleElla Higham from Marsh & Parsons has been absolutely outstanding. I had done so many viewings with other agents and nothing matched what I needed, but she came in and found me the perfect place so quickly. She actually listened to what I …
Dear Kiran, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotGreat Experience with Marsh & Parsons
Victry was very helpful as the tenancy manager during the end of tenancy period. Was responsive, answered all our questions in a timely manner and was extremely helpful.Marsh & Parsons offered a smooth process during our tenancy.
Dear Preetam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleGreat service from Lara, she’s kind, warm and very accommodating. She didn’t mind showing me the same property twice and was very positive and eager to help throughout. I would happily recommend her.
Dear Romana, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
1/5
TrustpilotAvoid at all costs if you are prospective tenants
The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion with the landlord, they accepted to modify the check out report produced by an independent inspector (Green Kite) in the absence of the parties to our detriment in view of allowing the landlord to proceed with unfair deductions to our deposit. The agency never interceded with the landlord and every margin call were all made to the landlord's benefit. Sam Canning Birtles who was an excellent employee of the agency and found the property for us left for a competitor a few months ago. We truly recommend, to the extent possible, to avoid this agency for any lettings if your are prospective tenants. We are contemplating to sue the agency as soon as the deposit adjudication process will be completed by TDS.
Dear Brice, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotThank you Adan Amaf
Once Adan Amaf - Marsh & Parsons Clients Accounts - took over the case on a Monday as tenants moving in was on a Saturday, , she was very professional in processing the statement ( error free ) thus I got paid on Wednesday.Thank you Adam, highly appreciated
Dear Samir, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThank you Kyrsten
Kyrsten Tumamak was very helpful and professional in managing and resolving an issue that occurred after our check out. We are grateful to her for her perseverance, patience and prompt replies to emails.
Dear Ana, Thank you for your kind comments regarding Krysten and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
GoogleHarriet was fantastic! Moving house in London is usually super stressful, but thanks to Harriet, the process was easier than we could have wished for. From finding our perfect property to signing the contract, Harriet went above and beyond every step of the way.
Dear Immy, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotDon’t waste your time with their Askew Road and Acton Branch!
I appointed M&P’s Askew Road & Acton branch to sell my maisonette in Shepherd’s Bush. Their service was absolutely appalling. I can’t believe that they manage to stay in business. I dealt with 2 members of their sales team and both were very incompetent. Unfortunately I signed a 12 week contract so I had to wait until that period was up before I could terminate my relationship with them. I was told a number of lies and when that started to happen, I realised I’d made a big mistake appointing them. When I emailed them to advise that I wanted to withdraw from the process, they didn’t even bother to contact me to apologise or try to persuade me to stay with them. It was then that I realised I had made a big mistake appointing them and I’m now extremely annoyed because I wasted 12 valuable weeks waiting for them to find a buyer. I’m now working with another company which I know will treat me as a valued customer which is something that M&P were unable to do.
Dear Karen, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid the Clapham/Hammersmith Office!!
I can only think that the positive reviews in here are in relation to other offices and the letting service only, because the managed service of the Clapham office is the worst department and worst company I have ever dealt with. Simple repairs took many months to resolve, and most were never resolved. A number of repairs took over nine months to resolve for absolutely no reason, and then when they were eventually repaired, they were not done properly and I was then told I needed to pay again to have them repaired yet again. The costs have been eye watering. Unfortunately though, once you have signed on for the service, you are stuck in a contract for the duration of the tenancy. To make things worse, the agents won’t give you details of their dealings with the contractors so that you can resolve it yourself - saying these communications are confidential. Yet they also say they aren't responsible for their failure to fix things, or to do it properly as they are just the agent.
5/5
TrustpilotTook over managing my rental property…
Baran M took over managing my rental property and is doing a stellar job. Super well organized and efficient.
Dear Huang, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotDo not ever rent from Marsh and Parsons…
DO NOT RENT FROM MARSH AND PARSONS. Pick any other real estate company. Especially avoid the pimlico location. Marsh and Parsons has no customer service. They don’t value the tenants or ever try to help them. They are unresponsive. And when they do respond they are pushy, manipulative, forcing tenants to sign contracts without allowing them time to review them. Refusing to show clean decent apartments and forcing people to accept apartments they don’t want simply because the apartment hasn’t rented so they need to maintain a good reputation with the landlord. The prioritize the rentals that are on the market without renting for awhile despite that those are on the market because they have issues. No one wants to rent them. They talk behind the tenants back and send destructive emails.
5/5
TrustpilotBest we've worked work! Beth
We worked with Bethany H for our Balham/Stretham search and have nothing but positive things to say. We used Bethany last year when initially looking, then again this year.Her personality, professionalism, commitment to making you feel at ease, and understanding of the market is second to none. Best consultant/agent we've ever worked with.
Hi James, thank you very much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Bethany will be thrilled. All the best, Marsh & Parsons.
5/5
TrustpilotSmooth tenancy process
Max has been incredibly helpful throughout the process of becoming a tenant, with good communication and responding promptly every step of the way.
Dear Zoe, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotNo good until Tassos.!
I have had little help from the management side, but Tassos is very helpful and I would really rate him as a help.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
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