5/5
TrustpilotProfessional
Professional, timely, detailed service.
Agent replied · 16 June 2024
Dear Kathryn, Thank you for leaving a 5 star review. Kind regards, Lesley, Customer Relations Team
Trusted Agent profile · London
Marsh and Parsons London reviews
★★★★★
1,051 reviews across 2 platforms
28 Old Town, London, SW4 0LB
Marsh and Parsons's office in London, at 28 Old Town, is rated 4.3 out of 5 across 1,051 reviews on two platforms, including 272 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotIgnore spam signs
Please ask your leaflet workers not to ignore the no spam post signs!
Agent replied · 16 June 2024
Dear Henry, Thank you for bringing this to our attention, if you could email me directly at customerrelations@dexters.co.uk I can discuss this with the Office. Kind regards Lesley Alford Customer Relations Team
5/5
TrustpilotVery patience and professional
Agent replied · 16 June 2024
Dear Ant, Thank you for taking the time to leave a 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood tenants and efficiently managed
M&P found us good tenants and managed our rental well and efficiently
Agent replied · 16 June 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleOllie in the Clapham branch was incredibly helpful and knowledgeable about the letting process and made our move as seamless as possible. Thanks again, Ollie.PositiveResponsiveness, Quality, Professionalism
Agent replied · 21 June 2024
Hi Tom, thank you so much for taking the time to leave us your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto Ollie and the rest of our team in Clapham. All the best, M&P
1/5
TrustpilotAvoid...
They're your best friend before signing a contract, and once you have signed, they make your life miserable. I've dealt with various agents in the past but this one is probably the worse.
Agent replied · 16 June 2024
Hi Guillaume, unfortunately we were waiting to receive several documents from you and have had to follow up on this; we do apologise if this felt like an inconvenience. We are pleased to note that we have now received everything we needed and are able to proceed as normal. Kind regards, Marsh & Parsons
1/5
TrustpilotAwful experience with Niall
Awful experience with Niall. He is rude, unprofessional, and extremely lazy. Has no idea how estate agency works
Agent replied · 16 June 2024
Hi Stefania, thank you for your review and we're sorry to hear of your experience. However, we do not have a Niall currently working at Marsh & Parsons. Thanks.
5/5
TrustpilotGreat experience as a renter
Our property manager - Charles Caine - has been absolutely tremendous!
Agent replied · 16 June 2024
Dear Ph, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotSuch an efficient time working with
Such an efficient time working with Gurgeena Bhogal!!
Agent replied · 16 June 2024
Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDaniel W was great
Daniel W was great at sorting out our contract!
5/5
TrustpilotVery helpful with whatever we need
Very helpful with whatever we need. and great response time!
Agent replied · 16 June 2024
Dear Steph, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleFirst class service from Patrick at Marsh & Parsons for that flat we have just exchanged on in Clapham. Prompt, attentive and thorough. Previous bad experiences with agents have just highlighted how great the service provided in this case was. Happy to recommend Marsh & Parsons!
1/5
TrustpilotAbsolutely the worst agency on the…
Absolutely the worst agency on the market.Stay away. My friend was about to take an house with them but I warned her so she went to another agency.They have no respect.
Agent replied · 16 June 2024
Hi there, unfortunately we are unable to find details of a complaint of this nature on our system, but please do get in touch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotThe Marsh and Parsons team were very…
The Marsh and Parsons team were very quick to send out engineers to review issues with a property we are renting.
5/5
TrustpilotBrilliant
Very efficient, informative and helpful!
Agent replied · 16 June 2024
Dear Marti, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProfessional and Helpful
A strong estate agent who are proactive and professional.
Agent replied · 16 June 2024
Dear Phil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProactive and Professional
Proactive and Professional. Good follow through on requests.
Agent replied · 16 June 2024
Dear Mark, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVery quick and prompt response from…
Very quick and prompt response from Aklima.
Agent replied · 16 June 2024
Dear Sandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGood communication and replied swiftly…
Good communication and replied swiftly to email queries.
Agent replied · 16 June 2024
Dear Edward, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotprompt and clear responses
prompt and clear responses, quick resolutions of problems, pro-activeness
Agent replied · 16 June 2024
Dear Petra, We really appreciate you taking the time to leave such lovely comments. Kind regards, Lesley Alford, Customer Relations Team
4/5
GoogleA very smooth and quick process of renting our flat, thanks to James Charteris. I would definitely rent through them in the future.
5/5
GoogleSarah from the sales team was tremendously responsive to all our enquiries and made a daunting prospect easy and efficient. Absolutely recommend!
Agent replied · 21 June 2024
Hi Jamie, thank you so much for taking the time to leave us your positive review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team in Clapham. All the best, M&P
1/5
TrustpilotWorst experience for renting
Worst experience for renting, asking for 6 months rent 3 months before moving in date, then asking to pay 2 months in advance for rent throughout the rest of tenancy, it was never agreed, it was added to the contract in small print only realised after.
5/5
TrustpilotGood responsive feedback
Matters resolved with common sense by Abdullah Leghari
Agent replied · 16 June 2024
Dear S Ayash, Thank you for your kind comments regarding Abdullah and your 5* review. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
