Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReally great experience with Tobi from this office in my search for a flat this month. He was really mindful of what my requirements are and kept it in mind throughout my search. He also was really helpful throughout each stage of the process providing really great insights into each step and feedback as to how things are evolving. Definitely recommend to go for this office for your next property search!
Stephanie · 23 March 2024
Agent replied · 21 June 2024
Dear Stephanie, Thank you for your kind comments regarding Tobie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley , Customer Relations Team
★★★★★ 5/5
TrustpilotAbdullah Great Mediation Skills
Abdullah was very good at mediating between the tenant and the landlord on some maintenance work and make sure everything was done in time and efficiently
Daniele · 19 January 2024
Agent replied · 16 June 2024
Dear Daniele, Thank you for taking the time to leave a wonderful 5* review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMy tenancy manager Victry was very…
My tenancy manager Victry was very helpful in sorting out my deposit return while closing my account. Highly recommend
Nemat · 5 June 2024
Agent replied · 16 June 2024
Dear Nemat, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTor was superb
Tor was superb, answering all my queries quickly and negotiating the tenancy renewal with everyone concerned. He made it all very easy. Thank you
Caroline · 27 February 2024
Agent replied · 16 June 2024
Dear Caroline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotThe worst estate agents I have ever dealt with
As other posts say, estate agents are estate agents but my experience with Marsh and Parson has been awful. They will tell you barefaced lies to your face without even blinking an eye. They try and get you to spend money when you haven't even got a confirmed offer. When you want an update from them they go incommunicado on you - however they hunt you down like a dog when they want something from you. And lastly, they are plain rude when they don't hear want they want from you.
Ian · 15 December 2021
★★★★★ 5/5
TrustpilotKisha has been really helpful and…
Kisha has been really helpful and efficient. I couldn’t have asked for a better service - thank you!
Sophie · 14 June 2024
Agent replied · 23 August 2024
Dear Sophie, Thank you for taking the time to leave a wonderful 5* review. Kisha will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAsh Hustings has been very helpful in…
Ash Hustings has been very helpful in answering all my queries.
Sally · 10 October 2024
Agent replied · 27 December 2024
Dear Sally, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotJasmin is a great help
Jasmin is great, she’s been very helpful. Quick replies and always helps me with whatever query I have.
Rachel · 12 June 2024
Agent replied · 16 June 2024
Dear Rachel, Thank you so much for your 5* review regarding your experience with Jasmin and the team. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat customer focus
Tor has been very supportive and professional in helping me with the renting out of my property. I highly recommend his expertise and help.
Laura · 6 February 2024
Agent replied · 16 June 2024
Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTatiana has been really helpful in…
Tatiana has been really helpful in helping solve issues with our rental and getting things fixed promptly.
OB · 21 June 2024
Agent replied · 23 August 2024
Dear Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVictry was really great at…
Victry was really great at communicating all necessary information and was very patient and responsive which made my experience with moving much easier. Thank you
Anonym · 11 January 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful, friendly customer service
I’m in a situation where I have to relocate quickly, and Tatiana has been providing a very prompt and helpful service. It’s much appreciated!
Emily · 1 February 2024
Agent replied · 16 June 2024
Dear Emily, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleMy wife Sarah and I were very impressed by the professionalism shown by Sebastian Turk and his colleagues in rapidly re-letting her apartment. He demonstrated initiative in his approach to the market, and his advice to my wife. The rental income achieved was above our expectations. We are extremely happy with the result, and wouldn't hesitate to recommend Sebastian and the Marsh and Parsons team.
Howard · 22 June 2023
★★★★★ 5/5
TrustpilotProperty Management
We are pleased with the property management support we've received from Debbie Lewis. Her responsiveness and commitment to keeping us informed as needed are greatly appreciated.
Maria · 22 July 2026
★★★★★ 5/5
TrustpilotTenancy Manager Jasmin Popalzi
My Tenancy Manager Jasmin Popalzai is very professional and helpful always with fast response.
Mustafa · 5 August 2024
Agent replied · 23 August 2024
Dear Mustafa, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAlways helpful!
Will is always helpful when any issue occurs with our letting. Would highly recommend him and the team for any tennants looking to let.
Joshua · 24 January 2024
Agent replied · 16 June 2024
Dear Joshua, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid at all costs
We have been dealing with Marsh & Parsons as renters for almost two years now and they are absolutely terrible. There is no urgency for any request even if it is something important such as the heating being broken for days, they seem completely incompetent at dealing with anything and have horrible communication. Our landlords are clearly frustrated with them but I'm sure it is a hassle to change. Avoid!!!!
Alexandra · 3 January 2023
★★★★★ 5/5
GoogleAbsolutely amazing experience! Hannu is so amazingly helpful, would absolutely recommend for anyone to go to him for help. perfect service!
Sam · 23 March 2024
Agent replied · 21 June 2024
Dear Sam, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Giles
I overpaid my rent and Giles arranged very efficiently for it to be paid back to me - thank you Giles!
Sophie · 22 March 2024
Agent replied · 16 June 2024
Dear Sophie, Thank you for taking the time to leave a wonderful 5* review. Giles will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GooglePatrick was very helpful with our search for a house. Always very responsive and helping us with all the questions we had for the vendor. Plus he is a very nice and cheerful person. I would highly recommend contacting him.PositiveResponsiveness, Professionalism
Ana · 25 August 2022
Agent replied · 21 June 2024
Hi Ana, thank you so much for taking the time to leave us your positive review! We are delighted that you are happy with your experience and will be sure to pass on your feedback to Patrick and the rest of the team in Clapham. All the best, M&P
★★★★★ 5/5
GoogleHannu was super friendly and proactive when helping us look for our most recent rental property - highly recommend. Thanks again for all your help
Tom · 24 December 2023
Agent replied · 21 June 2024
Dear Tom A, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotTatiana was very helpful throughout the…
Tatiana was very helpful throughout the process of the Tenancy change of occupation and was always willing to help.
MLou · 26 April 2024
Agent replied · 16 June 2024
Dear MLou, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDaniel has been very helpful and quick…
Daniel has been very helpful and quick with responses when dealing with my queries.
Nishtha · 26 July 2024
Agent replied · 23 August 2024
Dear Nistha, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotBaran Mehmet was very helpful and…
Baran Mehmet was very helpful and responsive.
Linda · 12 November 2024
Agent replied · 27 December 2024
Dear Linda, Thank you for taking the time to leave a lovely review regarding Baran. Kind regards, Lesley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
