Trusted Agent profile · London
★★★★★
1,051 reviews across 2 platforms
28 Old Town, London, SW4 0LB
Marsh and Parsons's office in London, at 28 Old Town, is rated 4.3 out of 5 across 1,051 reviews on two platforms, including 272 Google reviews rated 4.7.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSarah Hickmott was phenomenal throughout the whole process of buying from M&P. She was very enthusiastic, persistent and always there when I needed help. Highly recommended!
Dear Sarah, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGiles has been a fantastic property…
Giles has been a fantastic property manager throughout our tenancy. Very attentive in dealing with all enquiries and issues.
5/5
GoogleMarsh and Parsons did a superb job of marketing our house in Clapham. After a tricky start on the market we moved to M&P who obtained multiple offers and handled a complex transaction very skilfully. Patrick and Tom were excellent.PositiveResponsiveness, Quality, Professionalism
Hi Joss, thank you so much for taking the time to leave us your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto Patrick, Tom and the rest of our team in Clapham. All the best, M&P
5/5
TrustpilotDerbhla Slevin was very helpful when I…
Derbhla Slevin was very helpful when I had a few issues with my property. Would use Marsh and Parsons again
Dear Sarah, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWorked with Sarah Hickmott. Very friendly, efficient and knowledgeable. Gave us great advice and follow-ups were prompt as well. Would highly recommend based on our experience! Thank you Sarah.
Dear Navpreet, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleThe team at M&P Clapham, especially Patrick and Sarah, were very enthusiastic, professional and fast to respond to questions from myself and the buyer. I've always liked M&P's advertising and their service is just as professional and friendlyPositiveResponsiveness, Quality, Professionalism
Hi Christine, thank you so much for taking the time to leave us your positive review! We're delighted that you were happy with your experience and will be sure to pass on your feedback to the team in Clapham. All the best, M&P.
5/5
GoogleGreat estate agents. Theo Hall was fantastic. I could not have been provided with more help and support through the process from search to offer all the way through to having the keys in my hand today. I would highly recommend!
Hi Edward, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto Theo and the rest of our team in Clapham. All the best, Marsh & Parsons
5/5
GoogleWe bought our first flat with Marsh & Parsons and it was a great experience. Sarah was incredibly helpful and responsive throughout the buying process, making it all pain-free. We will definitely be back when our time comes to move again!
Hi Ben, thank you so much for taking the time to leave us your great review! We are so pleased that you are happy with your experience and will be sure to pass on your feedback to Sarah and the rest of the team in Clapham. All the best, M&P
5/5
TrustpilotEllie Hodkinson was excellent
Ellie Hodkinson was excellent. She was very efficient, took initiative to secure higher rental income and concluded the renewal agreement seamlessly
Dear Alexandros, Thank you for taking the time to rate your service with Ellie. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJasmin Popalzai was incredibly…
Jasmin Popalzai was incredibly efficient and helpful.
Thank you for leaving a wonderful 5* review. Kind regards, Lesley
5/5
TrustpilotResponsive and Proactive
Phoebe is was wonderful. Always responsive, proactive and generally, great as a trusted hand for our property management.
Dear Christine, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJasmin Popalzai
Jasmin Popalzai, M&P's Tenancy Manager provided me with everything I needed through the end of my 18 month lease term. Her professional and sincere attitude made the process extremely easy for me. All you really from real estate agents while renting is that sincere and hardworking attitude - which Jasmin demonstrated. I would definitely use M&P for my next lease or purchase. Thank you.
Dear Inanc, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotOur property manager
Phoebe has been our property manager since March 2023 and she is helpful and responsive in solving various issues at the property for us.
Dear Kat, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotJasmin was very responsive and handled…
Jasmin was very responsive and handled my query with professionalism. Would be happy to work with her again!
Dear Wendy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWeronika Feedback
Weronika is very professional, proactive, keeps us fully informed and is extremely personable to deal with.
Dear Tim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDecent agency; Emmanuel Parker showed us flats that met our requirements and was responsive throughout.
They were keen to show us the flat virtually, sent all the details promptly and did not try to rush us into making a decision. Although it is still early in our collaboration with them, we have no complaints so far. I hope it stays a positive interaction. We have been dealing with Emmanuel Parker, who has been of great help. He shows genuine interest in customers' needs and is easy to communicate with.
Dear Ioanna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleTotally recommend, Hannu was amazing he definitely understood my requests and helped me to find my next home.
Dear Marta, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat property management experience
Cameron M has been looking after our property for a few months now and he's been great at keeping on top of the recent work needed on the property and making sure the work gets done in a timely manner. We've had bad experiences in the past with some property managers, but Cameron has really put in a lot of time and effort to help us with our issues.
Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotElisabeth Passa is a very good property…
Elisabeth Passa is a very good property manager - very responsive and helpful. Just what a landlord needs!
Dear Roy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotPhoebe has been really quick to reply…
Phoebe has been really quick to reply and get on the case to sort out issues at the flat. Thank you Phoebe.
Dear Anna, Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotWill Whitty was incredibly helpful at…
Will Whitty was incredibly helpful at what was a stressful time for me. He was attentive and responsive and worked hard to resolve my queries.
Dear Matthew, Thank you for taking the time to leave a wonderful 5 star review. Will will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleSuper attentive and immediately understood what type of flat I was looking for. Thank you Tobi!
Dear Angela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe viewed some properties with Kai H. He was incredibly professional, helpful, friendly and knowledgeable and made the viewing process very easy and positive.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
5/5
TrustpilotJordann
Jordann was very helpful throughout the whole tenancy, managing our flat! Also helped us a lot regarding our references!Thank you!
Dear Ivana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
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