Marsh and Parsons London reviews

★★★★★ 5/5

Google

Had an extremely positive experience dealing with Marsh & Parsons Clapham office. In particular I would like to highlight the work of Tobi. Messaged Tobi back in December looking for help with my property search - moving to the city for the first time. He was constantly in touch, updating me with relevant properties and tips and tricks to make life easier. Tobi’s colleagues also helped throughout and there seems to be a real connect throughout the office, definitely made our search easier and more pleasant. Recommend their services.

Conor · 22 February 2024

★★★★★ 5/5

Trustpilot

Derbhla has been super helpful!

Derbhla has been super helpful with our recent change of occupant process. She is always polite and ensuring our questions are answered as quickly as possible!

Poppy · 17 June 2024

★★★★★ 5/5

Google

Sarah and the Team at Marsh & Parsons were extremely professional and helpful throughout my purchasing journey. As a first time buyer the process was new to me, and Sarah was patient where necessary as well as keeping good momentum in the process. There was good communication and transparency throughout. Would recommend.

Charlotte-Ellen · 22 June 2022

★★★★★ 5/5

Google

We recently sold our house with Marsh and Parsons and found Oli to be a great agent once we had an offer in from a buyer. He communicated positively and cheerfully with all parties and was a great support at times when things got stressful.

Andrew · 20 July 2025

★★★★★ 5/5

Trustpilot

Change on tenants

Worked with Jordann Webb in change of tenants. Jordann has been patient in helping me addressing any of my concern, he was able to offer support and advice and kept me well informed

Nelson · 16 January 2024

★★★★★ 5/5

Trustpilot

Rachel and her team at Marsh and Parsons Battersea

Rachel and her team at Marsh and Parsons Battersea were both quick and effective in finding new tenants literally within days of the previous tenancy ending.More than happy to recommend their services. John

Mr · 15 January 2024

★★★★★ 5/5

Google

Very helpful, great customer service and made the process easy. Thank you Ollie Handley!

Barnaby · 13 December 2024

★★★★★ 5/5

Google

Hannu was great! Clear communication, on time and very polite. Took time to listen to what I wanted and didn’t and offered appropriate properties to view. Highly recommended.

Kelly · 22 April 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless watch.And if by some miracle they manage to retain your documents, be prepared to sign the same ones repeatedly. It's as if their staff thrive on asking for signatures ad nauseam without rhyme or reason.Speaking of staff, there's such a high turnover that you'll likely interact with a different agent every time you contact them. This leads to a lack of continuity and a complete absence of clear handover procedures for new staff members, leaving you to constantly re-explain your situation with each communication.Oh, and let's not forget about their uncanny ability to lose personal documents. Your sensitive information is treated with the same carelessness as junk mail, leaving you vulnerable to potential identity theft and privacy breaches.As if their incompetence wasn't enough, they have the audacity to slap you with an unreasonable rent increase of 25%. It's highway robbery disguised as property management.And when you try to hold them accountable for their mistakes, good luck. They take absolutely no responsibility whatsoever. They'll dodge, deflect, and deny any wrongdoing, leaving you stuck in a mess of their making.To add insult to injury, when you request lease documents for your own records, they suddenly become incapable of providing them. It's as if they operate in a parallel universe where basic administrative tasks are beyond their comprehension.In summary, Marsh & Parsons is the epitome of everything wrong with the real estate industry. Save yourself the headache, heartache, and financial strain. Stay far, far away from Marsh & Parsons if you value your sanity and financial well-being.

Mitch · 30 January 2024

★★★★★ 5/5

Trustpilot

Thank you, Tatiana.

Tatiana Rodrigues has been a great help with figuring out the process of ending my tenancy. She works efficiently, keeping an open line of communication at all times. Thank you, Tatiana!

Rolo · 13 February 2024

★★★★★ 5/5

Trustpilot

Abdullah is an excellent tenancy…

Abdullah is an excellent tenancy manager from a landlord perspective - quickly deals with issues alone if we are not needed and provides several options for remedies when we need to get involved. Very courteous and efficient

Tim · 27 September 2023

★★★★★ 5/5

Trustpilot

Great Experience

I’ve worked with Marsh & Parsons for a number of years and can say nothing but great things about the service being provided. My most recent point of contact, Owain, has been exceptionally helpful with his knowledge and understanding of lettings.

Kimmoy · 29 May 2026

★★★★★ 5/5

Trustpilot

Really helpful follow up by Property…

Really helpful follow up by Property Manager - Abdullah​​​​ LeghariAll sorts of little and not so little things from Kitchen doors to leaking radiators - all a weight off my mindA big thank you to Abdullah

Robert · 12 October 2023

★★★★★ 5/5

Trustpilot

Excellent

Excellent - James Cutting at South Ken office knows how to do things. We moved from another well known agent having had very few viewings and no offers over 4 months. James recommended making basic improvements to a dated flat and staging it. We had two offers within two weeks and completed at the asking price. It was worth paying a little more in commission.

IH · 14 October 2024

★★★★★ 5/5

Trustpilot

Great experience

Derbhla has been so responsive and amazing to us. Any maintenance issue we have, she responds quickly and always gets in touch with our landlord immediately. Would highly recommend using them to manage your properties.

Customer · 2 November 2023

★★★★★ 5/5

Trustpilot

Phoebe and the letting team.

Phoebe and the other members of the Marsh & Parsons letting team, have been a superb asset and help over the last 10+ years. Through out this period they have kept a watchful eye over my property and looked after my tenants and myself with a cheerful demeanour. When maintenance issues arose, as invariably they do, they promptly attended the property carried out the works required without fuss. Marsh & Parson also ensured that I had high calibre and long standing tenants (to be honest over the many years of using M&Ps services I only actually had two different tenants - a period of around 20+ years). Can highly recommend M&P

Matthew · 10 January 2024

★★★★★ 5/5

Google

My experience with Marsh and Parsons was fantastic, largely thanks to Tobi's exceptional service. He was knowledgeable, professional, and went above and beyond to ensure all my needs were met.

Uzo · 22 February 2024

★★★★★ 5/5

Trustpilot

Great service from a Tenancy Manager

Recently, the Tenancy Manager Daniel Leung, has worked on a few change of tenancies for my rental property. He has been excellent! Super attentive and efficient, and good attention to details. He has made the process really seamless for my tenants and me. He has been an excellent client facing representative for Marsh & Parsons, and I will continue using them for sure! Thanks again to Daniel Leung/Marsh&Parsons.

Betty · 23 August 2024

★★★★★ 5/5

Trustpilot

Daniel Leung was very very helpful and…

Daniel Leung was very very helpful and did everything possible to help sort out some issues. He was very professional and personable.

Rosie · 19 July 2024

★★★★★ 5/5

Trustpilot

Derbhla has been amazing with helping…

Derbhla has been amazing with helping my daughter with her change of occupancy, she ensured everything was done in a timely manner and my daughter is extremely happy!

Edward · 27 March 2024

★★★★★ 5/5

Trustpilot

Debbie has been very helpful and quick…

Debbie has been very helpful and quick in her responses, much appreciated!

Niina · 18 December 2025

★★★★★ 5/5

Google

Tom, Sarah and the team in Clapham worked hard to find a buyer in a difficult market, provided advice throughout and then kept everything on track until completion. Would highly recommend.

Grant · 23 January 2024

★★★★★ 5/5

Google

Highly recommend!!! Definitely a five star rating for Emma Procter and the team. I cannot praise and thank Emma enough . Wonderful at keeping in touch, extremely helpful and professional. You can be certain that you will be looked after. I would highly recommend Marsh & Parsons Clapham. Thank you very much Emma.PositiveResponsiveness, Quality, Professionalism, Value

Georgie · 22 June 2021

★★★★★ 5/5

Trustpilot

Abdullah​​​​ Leghari has been very…

Abdullah​​​​ Leghari has been very helpful with my apartment and getting it rentable. Nothing is a problem for Abdullah​​​​. He is very professional and effiecient at his job. Great work Abdullah​​​​ keep up the good work!

A · 20 September 2023