Trusted Agent profile · London
★★★★★
1,052 reviews across 2 platforms
28 Old Town, London, SW4 0LB
Marsh and Parsons's office in London, at 28 Old Town, is rated 4.3 out of 5 across 1,052 reviews on two platforms, including 272 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery professional and were helpful throughout the whole purchasing process. A special thank you to Jack Peggie for his work on our case
Dear Harry, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotAn excellent experience.
Marsh and Parsons have been managing my property for several years . My current agent is Nayara, who I have to say goes above and beyond. She is extremely responsive to the tenants and to myself. Her attitude is wonderfully positive and "can do". I wouldn't hesitate to recommend her.
4/5
GoogleOur experience with Amber from M&P was excellent. Amber was proactive in ensuring the sale went through and helped overcome any hurdles along the way. Amber goes the extra mile to make things happen!
Dear Virginia, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat task follow up
I thank Tassos Joannou for the fast actions, and constant follow ups. I appreciate Tassos' efforts on the issues at my home.
Dear Deniz, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
5/5
TrustpilotOver the years I used few agencies and…
Over the years I used few agencies and the only agency I would use again is M&P,professional,friendly,never felt hurried or pushed to accept an offer that I wasn’t happy with and I liked that.To Acton London office and all staff and especially Chris,thank you.
Dear Drazenko Barzut, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
1/5
Trustpilot1 Star is Too Generous
I regret to say that my experience with Marsh and Parsons has been overwhelmingly disappointing. From start to finish, the service provided was subpar, riddled with miscommunications, delays, and a lack of professionalism.For over 8 months, I have been dealing with severe damp issues in my building, which have significantly worsened my asthma. Despite numerous complaints, Marsh and Parsons have consistently avoided addressing the problem. I had to escalate the issue to the council, who confirmed the presence of damp, yet the agency still failed to take any corrective action.In my frustration, I decided to leave the property due to the ongoing health risks posed by the mould and damp. However, the agency then demanded I pay the entire percentage they charge the landlord, as stated in the contract, a percentage which I was never informed of in my contract. Despite the exorbitant fee, I chose to proceed and signed a new contract elsewhere, prioritizing my health.To my utter dismay, when I asked for the amount, they gave me a number, and then literally a few minutes later, they said, "Oh sorry, the amount is for the total remaining term of the contract." By this point, I had already paid a deposit somewhere else. This level of unprofessionalism and deceit is appalling. They have shown a complete disregard for my health and have engaged in what I can only describe as exploitative practices.I strongly advise anyone considering Marsh and Parsons to think twice. Their lack of accountability, poor communication, and unethical behavior have made this experience nothing short of a nightmare. 1 star is indeed too generous for the service I received.
Dear Belen, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotCall office when needing something asap
Needed some tasks doing to our property ASAP so rang the office as our property manager was away. Kisha was helpful and sorted our issues quickly.
Dear Gemma, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
5/5
TrustpilotGlowing Report
Good day to you I would like to give a glowing report to one of your very efficient and professional employees Jasmin Popalzai Since she has joined your company she has endeavoured to chase unpaid rents and has a lovely manner about her and seems very business minded and extremely helpful and quick to return my call or emails. Shame there are not so many likeminded souls who care about their client’s and work tirelessly with professionalism to get great results.I wanted you to be aware she is an asset to your company. Yours Sincerely Lady Eleni Gagoushi
Dear Eleni, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat & efficient service
Baran Mehmet was responsive, courteous and extremely efficient. The situation was handled in a matter of minutes and the communication seamless. Thanks a lot!
Dear Geraldine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleClapham Lettings staff have been really professional in helping us secure our recent rental in the Clapham Old Town. Under rushed circumstances, the manager Sebastian was very helpful and did all he could to assist us, resulting in a seemless move in process!
Dear Jason, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Clapham office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMarsh Parsons (Debbie Lewis)
Debbie Lewis has always been very professional and great at responding promptly to any issues I have had regarding my rental property management. Communication is always very good and I have recently had a good/smooth experience with re-letting the property to new tenants. Highly recommend Marsh & Parsons.
5/5
TrustpilotLetting my property with Marsh and…
Letting my property with Marsh and Parsons has been a very positive experience over the last two years.
Dear Jane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleHannu was so much help over the phone! Gave so much great advice on how to better be accepted for renting as a student in London! Very chatty and personable- I will be back to using Marsh and Parsons in the future and would recommend
Dear Alice, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotAbdullah has been looking after my flat…
Abdullah has been looking after my flat for a year. I’ve been really impressed with his ways of working. He answers the phone, returns missed calls promptly, is polite and friendly, explains things clearly and gets stuff done. What more could you ask?
Dear Amanda, Thank you for your lovely words and for leaving a review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotI would highly recommend
I would highly recommend liaising with Nicole & her lettings team who are a friendly team and have done a great job in letting out our property.
5/5
GoogleSarah, Tom and the rest of the team were fantastic throughout the process of our recent house sale. They were really communicative and very patient during what was quite a complicated process. We are very grateful to them and recommend their services.
Dear Paul, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
TrustpilotManagement of Rental Property
Since appointing Marsh & Parsons to manage the tenancy of my rental property 2 ½ years ago, I have been designated a few different representatives who have on the whole been helpful in dealing with tenant issues and keeping me up to date.My 5-star rating relates to the first-rate service of the most recently appointed manager. They quickly acquired a good background knowledge, have been prepared to research/investigate as issues have arisen, and have an attention to detail that inspires confidence.Courteous, friendly and understanding, and quick to respond to queries and with updates. Their availability to ‘speak in person’ has been especially helpful and a willingness to ‘go the extra mile’ much appreciated.
Dear Carolyn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotLocal reliable , efficient Letting agents in Chelsea …
We’ve been with Marsh and Parsons Letting Agency in Chelsea , since time unknown and today I must call out Michael Stout for prompt and efficient service. Appreciating that it’s so close to closedown for Christmas, and it’s normally the lovely Jake who looks after my account, I was pleasantly surprised to receive my documents from Michael , Not after the holidays, but within the hour.
5/5
GoogleAbsolutely fantastic! Our flat was particularly hard to sell and Amba went above and beyond! We are so impressed with her and grateful for all of her hard work! Thank you!
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent and very professional…
Excellent and very professional customer service from Daniel Leung. He was immediately and promptly on the case. I have been very pleased and impressed Thanks Daniel
Dear Hala, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTurning around a poor client relationship with M&P
We have been working with M&P as our rental agent for almost 2 years. For the majority of this time, our experience was not positive - lot of reasons but overall, not good! However, since Elisabeth Ppasa has taken over as the focal point with M&P managing our property, the service we are getting has turned around completely. Elisabeth inherited an angry client and has worked diligently to turn this around. And to her credit, she has done this. Of course, we hope the service levels we currently enjoy continues, but as of today, credit clearly goes to Elisabeth.To follow on from your reply @ Ms Lesley, Customer Relations Team; whilst Elisabeth has indeed done a good job - and continues to do so - I think there are learnings for M&P management here as we were very close to looking for alternative managing agents...
Dear Kevin, Thank you for taking the time to leave a lovely review regarding Elisabeth. Kind regards, Lesley, Customer Relations Team
5/5
GoogleA very busy office, but showing a great deal of patience. They helped us through our long and protected probate sale, never loosing focus on our goal to 'get the job done'. Thank you to Sarah and Jack for getting the sale.
5/5
TrustpilotGreat experience with support in managing administrative elements of the agreement and move
Edward was fantastic in responding to queries and requests once we had signed the tenancy agreement. He was always very thorough and efficient and we really appreciated his support during our move.
Dear Harriet, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotMarsh & Parsons dreadful misrepresentation
Marsh and Parsons, Church Street, Kensington Church Street. Appalling and does nothing to enhance the reputation of estate agents.About the worst case of misrepresentation possible. I very recently asked M & P to market a property for me. I received a proposal for the property description to approve which seemed odd as it mentioned the place needed updating (just redecorated internally and externally, new carpets etc etc). I replied to the email, correcting the errors. No reply. Several days later I again asked if the changes had been made: a so called area manager emailed stating "the online details were being updated..and the these will appear online in a few hours" - clearly showing my email had been ignored and the property marketed without my knowledge or consent re the details.I asked to be emailed the link, when I opened it, the photographs were from years ago (no idea where from) - bearing no resemblance to the property currently - which would completely confuse a viewer - and the floor plan had major omissions and errors. All this was being advertised without my knowledge or consent. Rather than investigate and correct matters Parys Krobo (in this matter, a clearly over promoted area manager, which speaks volumes) took the property off the market, rather than correct matters and take responsibility for the mess). The most unprofessional and dodgy marketing of a property I have ever witnessed. Avoid this firm at all costs. Even their reply dodges their unprofessional methods.
Dear Graham, I am sorry to read your 1* review comments. I have passed them to our Area Director who I understand has been in contact. Kind regards, Lesley, Customer Relations Team
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Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
