Trusted Agent profile · London
★★★★★
1,051 reviews across 2 platforms
28 Old Town, London, SW4 0LB
Marsh and Parsons's office in London, at 28 Old Town, is rated 4.3 out of 5 across 1,051 reviews on two platforms, including 272 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBaran has been very helpful throughout…
Baran has been very helpful throughout our tenancy transfer. While we haven’t yet completed the process, I’ve found him to be very organised and proactive so far!
Dear Aifric, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotGreat Experience with Marsh & Parsons
Victry was very helpful as the tenancy manager during the end of tenancy period. Was responsive, answered all our questions in a timely manner and was extremely helpful.Marsh & Parsons offered a smooth process during our tenancy.
Dear Preetam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid at all costs if you are prospective tenants
The agency favored the landlord (with whom they have continuous commercial relationships) throughout the end of tenancy process leading to us paying unjustified out of accordance costs such as check out report and administrative fees that should not have been covered by us. In collusion with the landlord, they accepted to modify the check out report produced by an independent inspector (Green Kite) in the absence of the parties to our detriment in view of allowing the landlord to proceed with unfair deductions to our deposit. The agency never interceded with the landlord and every margin call were all made to the landlord's benefit. Sam Canning Birtles who was an excellent employee of the agency and found the property for us left for a competitor a few months ago. We truly recommend, to the extent possible, to avoid this agency for any lettings if your are prospective tenants. We are contemplating to sue the agency as soon as the deposit adjudication process will be completed by TDS.
Dear Brice, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotThank you Adan Amaf
Once Adan Amaf - Marsh & Parsons Clients Accounts - took over the case on a Monday as tenants moving in was on a Saturday, , she was very professional in processing the statement ( error free ) thus I got paid on Wednesday.Thank you Adam, highly appreciated
Dear Samir, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThank you Kyrsten
Kyrsten Tumamak was very helpful and professional in managing and resolving an issue that occurred after our check out. We are grateful to her for her perseverance, patience and prompt replies to emails.
Dear Ana, Thank you for your kind comments regarding Krysten and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDon’t waste your time with their Askew Road and Acton Branch!
I appointed M&P’s Askew Road & Acton branch to sell my maisonette in Shepherd’s Bush. Their service was absolutely appalling. I can’t believe that they manage to stay in business. I dealt with 2 members of their sales team and both were very incompetent. Unfortunately I signed a 12 week contract so I had to wait until that period was up before I could terminate my relationship with them. I was told a number of lies and when that started to happen, I realised I’d made a big mistake appointing them. When I emailed them to advise that I wanted to withdraw from the process, they didn’t even bother to contact me to apologise or try to persuade me to stay with them. It was then that I realised I had made a big mistake appointing them and I’m now extremely annoyed because I wasted 12 valuable weeks waiting for them to find a buyer. I’m now working with another company which I know will treat me as a valued customer which is something that M&P were unable to do.
Dear Karen, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTook over managing my rental property…
Baran M took over managing my rental property and is doing a stellar job. Super well organized and efficient.
Dear Huang, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleMarsh & Parsons has proved itself to be a reliable, trustworthy and efficient estate agents. Hannu Tam is a valuable asset to the team, who provided me with regular updates on my letting journey, responded to all inquiries promptly, and reassured me every step of the way.
Dear Lucy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Hannu. Please do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotBest we've worked work! Beth
We worked with Bethany H for our Balham/Stretham search and have nothing but positive things to say. We used Bethany last year when initially looking, then again this year.Her personality, professionalism, commitment to making you feel at ease, and understanding of the market is second to none. Best consultant/agent we've ever worked with.
Hi James, thank you very much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Bethany will be thrilled. All the best, Marsh & Parsons.
5/5
TrustpilotSmooth tenancy process
Max has been incredibly helpful throughout the process of becoming a tenant, with good communication and responding promptly every step of the way.
Dear Zoe, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotNo good until Tassos.!
I have had little help from the management side, but Tassos is very helpful and I would really rate him as a help.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleTom and his team worked tirelessly on our sale during a difficult market and we couldn’t be more complimentary about the service provided - proactive, responsive, flexible, enthusiastic and commercial. A truly fantastic and seamless service across offices. I cannot foresee using a different agent in South West London going forward and I have found M&P to be in a different league. The M&P Clapham Old Town office comes highly recommended.
Hi George, thank you so much for this brilliant review! We're very pleased that you had such a good experience with us and look forward to working with you again in the future. All the best, M&P
5/5
GoogleThe team are great. Have used them for both a property purchase and to manage our rental property. As a landlord, I can’t recommend the team enough. Seb and Tobi are fantastic and always available should the need arise.
Dear Katrina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
4/5
TrustpilotBaran at Marsh and Paraons was very…
Baran at Marsh and Paraons was very helpful our end of tenancy. Baran found solutions, followed through and quick to respond. Many thanks!
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotGreat hands on efficient property manager
Abdullah is my property manager and has gone above and beyond helping me with the worst tenants I’ve ever had. He has spent a lot of time dealing with all the aspects of a difficult tenancy and always answered my calls and emails promptly and efficiently
Dear Gabrielle, Thank you for taking the time to leave a wonderful 5 star review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleJack Peggie has been extremely helpful and positive throughout my entire buying process. His responses have been efficient and effective - resulting in a very smooth process! I would definitely recommend working with Jack and M&P in general.
Dear Bonnie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley , Customer Relations Team
5/5
GoogleHannu has been an absolute legend in helping me find a perfect home! Very grateful to him the team at Marsh & Parsons for their excellent & personable service. Highly recommend if in need of an estate agent.
Dear Hannah, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS. After numerous emails with the agency (Sara Fernandes), Marsh and parsons, they refused to give our deposit back or negotiate. They were claiming deductions that were not correct and all due to a misleading information between the agency and the landlord. I have emails, videos, pictures of the state of the flat when we moved in and out, issues we had and faults around the flat they never fixed. They wanted to deduct more than 300£ for cleaning and they refused to share the receipt ( We have a video that the flat was left in a prefect clean state) and they wanted to deduct another 300£ for a TV stand that was left in the property. We had the approval from Marsh and Parsons for this tv stand and they were saying that the landlord requested to leave this as it was. We never received that information whatsoever. It has been 5 months and we haven't seen a penny from our deposit until today, not even the amount that was not in dispute.- They asked us to pay an extra day on rent because we started the tenancy on the 27th September 2021 and we were moving out on the 27th March 2023, Never seen this before and when we gave the notice they didn’t even mentioned this, just chased it after the 27th of March 2023- They don’t care about anything else but money and even with the TDS dispute they managed to keep £300 from us.- They will ignore you and treat you like you are stupid. Even with the dispute open they sent an email to a different tenant chasing for payment of the cleaning (DISPUTED IN TDS).- They are sneaky and they will try to get money of you in any way possible.- Be careful with your check in report and check out report: Check in inventory has 188 photos and check out 412, how is this accurate to tell the difference between when we took the flat and when we left?- There was nothing there about no bulbs working in the whole kitchen, broken chairs or stains in the carpet. We trusted this and we end up in a dispute for more than 5 months.- The internal communication they have is rubbish so keep any emails you have and never speak with them by the phone, or make sure they send you an email after confirming EVERYTHING.- They were a mess when we rented but the change from Jessica to Sarah was the next step to being completely unprofessional.
5/5
TrustpilotContract renewal
Tor Ziegler‑Evans was a huge help in ensuring our contract renewal ran smoothly. He was approachable and willing to support us throughout the process, answering our questions honestly throughout. Thank you
Dear Freya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSupport during tenancy
Jonathan has been excellent in helping me with some problems during my tenancy. He’s responsive through email and moves things along efficiently. I appreciate his hard work and consistent responses.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleVery professional and were helpful throughout the whole purchasing process. A special thank you to Jack Peggie for his work on our case
Dear Harry, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotSale of property
Sale of propertyJames and Riccardo were very tenacious at finding a buyer for our property in a difficult market environment and they always kept in touch and gave good advice on pricing and kept things moving forward.
Dear Sally, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAn excellent experience.
Marsh and Parsons have been managing my property for several years . My current agent is Nayara, who I have to say goes above and beyond. She is extremely responsive to the tenants and to myself. Her attitude is wonderfully positive and "can do". I wouldn't hesitate to recommend her.
4/5
GoogleOur experience with Amber from M&P was excellent. Amber was proactive in ensuring the sale went through and helped overcome any hurdles along the way. Amber goes the extra mile to make things happen!
Dear Virginia, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
