Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

Replacing the fridge

We had an issue - our fridge broke down - which needed to be resolved urgently. Our contract was very helpful in arranging first a diagnosis and then for the fridge to be replaced. She was always available by phone, was responsive and kept us in the loop on developments. Thanks to her only in little over a week we now have a working fridge.

Zsuzsa · 18 September 2023

★★★★★ 5/5

Trustpilot

Excellent service and professionalism

Victry has been very proactive and extremely professional in dealing with my queries

Liliya · 15 December 2023

★★★★★ 5/5

Trustpilot

Abdullah has been very responsive and…

Abdullah has been very responsive and patient and responsible. Way better than the previous manage r

Zheng · 3 October 2023

★★★★★ 5/5

Google

We had a viewing with Lorena yesterday and she was lovely! She very kindly accommodated to a later viewing for me and my boyfriend and was very kind while conducting the viewing. She answered all our questions and made us feel heard. I would 100% recommend

Ines · 25 September 2024

★★★★★ 5/5

Google

Maliha Hayat is the Best! She found me the perfect property. Thank you so much.

Alpha · 26 October 2023

★★★★★ 4/5

Trustpilot

A professional letting agent in South Kensington

We've been using M&P to let out a flat in South Kensington for nearly ten years. Apart from a bump in the road with tenancy management a few years ago (those involved have long since moved on) we have been pleased with the team's professionalism and effectiveness, especially when we once got into dispute with a tricky tenant who was in breach of contract.

Clive · 25 September 2023

★★★★★ 5/5

Google

Joel managed the sale of the property we just bought. Excellent service was provided throughout. Often a lifeline through the silence of the legal process, his help and communication were highly valued throughout what was a lengthy and often stressful process (through no fault of Marsh and Parsons). Would highly recommend.

R · 27 June 2024

★★★★★ 5/5

Google

Alfie was really nice and professional, big thank you

Asia · 28 February 2024

★★★★★ 5/5

Trustpilot

Nara was very helpful!

Nara at Marsh and Parsons was so helpful throughout what would have been a very stressful experience with a tenancy changeover. She worked up until the last hour to help get things confirmed for us to allow us to move in that weekend. She was very responsive and answered our multitude of questions!

Miss · 13 May 2024

★★★★★ 5/5

Trustpilot

Weronika was incredibly helpful and…

Weronika was incredibly helpful and prompt when helping me today!

Madeline · 29 January 2024

★★★★★ 5/5

Trustpilot

"Exemplary Property Management by James at Marsh and Parsons

James has served as my property manager at Marsh and Parsons for over a year. Having had multiple property managers over the past two decades, I can confidently say that James ranks among the very best. He exemplifies professionalism, a personable demeanor, proactive communication, sharp attentiveness, and staying ahead of the curve. It has truly been a remarkable experience collaborating with him.

Susie · 26 October 2023

★★★★★ 5/5

Trustpilot

15 yrs of excellent management

M&P have managed my flat for ca. 15 years - over all this time they've done an excellent job. Will Whitty (my most recent property manager) always acted professionally, efficiently, and very effectively helped smooth my eventual sale of the flat. Thanks and best wishes...

Peter · 18 September 2024

★★★★★ 1/5

Google

Arrived to a flat viewing and the estate agent didn’t bother showing up. Arrived 10 mins late, but I sent an email beforehand to advise of this. No one even tried to call me. Would recommend potential buyers look elsewhere.

Nikita · 2 December 2024

★★★★★ 5/5

Trustpilot

Excellent tenant management

Nara assisted in the transition of moving out of the property. She was always available, responsive and very helpful. She demonstrated a superb level of professionalism and expectation management that kept me informed of the process throughout. Very grateful for the support.

Rory · 30 October 2024

★★★★★ 5/5

Trustpilot

Ellie has been very helpful

Ellie has been very helpful, thank you!

R · 13 March 2024

★★★★★ 5/5

Trustpilot

Marylebone Property Managers

Abdullah Leghari, one of M&P's many good property managers, has been looking after my rental flat in Marylebone for a few months now. He has shown himself to be attentive and prompt, and to have a friendly disposition. I can easily recommend him - and of course M&P too, who have been helping me for years.

CGH · 21 February 2024

★★★★★ 5/5

Google

Alfie was great and very informative during our viewing

Christopher · 29 January 2024

★★★★★ 5/5

Google

George and the team where fantastic in selling my flat and would highly recommend them.

George · 25 March 2025

★★★★★ 5/5

Trustpilot

Trust worthy estate agents

Marsh and Pearson have been managing my property and have so very well: they have all their processes fully button up, from searching for new tenants, moving in, on-going rent collection etc.In particular, I appreciate the contribution of my account manager, Ellie​​​​ Hodkinson, who has always been proactive and responsive in dealing with everyday issues. Would really recommend working with her!

Raj · 13 October 2023

★★★★★ 5/5

Trustpilot

Derbhla is highly experienced

Derbhla is highly experienced, organised and helpful - and does everything with good humour.

PMC · 18 September 2023

★★★★★ 1/5

Trustpilot

Property Management Failure

We used Marsh and Parsons last year to manage our property in Kilburn, North West London. Never again. From the very start it was nothing but stress for us and gross incompetence from them. The list of failures is far too long to go into detail here but needless to say we would never recommend anyone using them. We now manage our property ourselves and it is so much easier and cheaper.Your stock reply to this review sums up the attitude of Marsh and Parsons. For you to state that I didn’t give enough detail to find my records is ridiculous. How many flats in Kilburn did you manage last year that were owned by someone called Nadia? We also wrote a lengthy email after our tenant vacated the property with some of our grievances which were never properly addressed. We regret not taking it further at the time and going to the ombudsman because the stress was just too much. In hindsight we should have done. My advice to anyone reading this is NEVER use Marsh and Parsons to manage your property.

Nadia · 22 October 2021

★★★★★ 1/5

Trustpilot

Bullying attitude

I get that they're trying to please the landlord and they're working for them. BUT they also need to be polite to the tenants as well. An agent just called me and mentioned that I wasted his time and not call him again because he didn't like my offer.It was a good thing that this happened as we needed to filter things a bit - definitely blacklisted for life.Post response edit: 1. I understand that this is your canned response but I don't know why you feel the need to find me on your records 2. We have nothing to discuss.

Michael · 10 October 2021

★★★★★ 5/5

Trustpilot

Bhavini was very helpful and…

Bhavini was very helpful and professional!

Lara · 13 March 2024

★★★★★ 5/5

Trustpilot

Tom & Jack (Clapham Old Town officeh…

Tom & Jack (Clapham Old Town officeh provided me with an exemplary service whilst selling my flat. They found a fantastic buyer and managed the process well. Just over 2 months from offer to completion. Great job!

James · 23 December 2024