Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid this dishonest rotten company like the plague..
Avoid this dishonest company like the plague. They were exposed on Channel 4 a couple of years ago, setting up a dirty cash deal deal with a very dodgy Russian oligarch who wanted to money launder his illegal dirty money with 'no questions asked'.Google 'From Russia With Cash' Channel 4 and the Guardian. The part of the Russian was played by an actor. Channel 4 set up Marsh and Parkson's agent. He fell for the trap and said 'no questions asked', about the origin of the dodgy money. Leslie Marsh is a total disgrace and a thoroughly dishonest man. This company is regularly monitored by the City of London Fraud Police. His chief accountant - Christopher Brand, is and equally dishonest individual. He has made a fortune and purchased flats. One of them is 225 Hollylodge Mansions Oakeshott Avenue N6 6DX He has rented long term to a dysfunctional aggressive woman called Lisa Marie who does not work and spends her day harassing her neighbours. Doing exercises jumping up and down dropping heavy objects and playing African drums.Drumming, dropping heavy objects, riding a large mettalic adult scooter at all hours of the day and night. Even at 4am. Exercising her 6ft 18 stone body dropping heavy objects day and night. Absolutely vile disruptive anti social woman on benefits. She has a child of 7, - Faith who is totally OCD/ADT out of control does triple cartwheels when allowed out due to excess nervous energy, who at the age of seven she does not attend school . Never attended school. Never socialises with other children, does not attend school. Just races back and forth all day and all night and jumping off a ledge on to the floor to make maximum impact and disturb neighbour beside them and below.Never attended one day of school in her life.This hyperactive child isat home no exercise so she spends day and night harassing the neighbours at Hollylodge Mansions.Walls are paper thin in this 100 year old block, without sound proofing disturbing the neighbours. Drops heavy objects. She jumps from a chest of drawers onto the floor to create maximum disturbance for neighbours. We are an elderly couple who have the misfortune to live next door to this dysfunctional family at 225 Hollylodge Mansions. This severly anti social tenant does not work on benefits, is home all day disturbing and harassing her neighbours. When we went to her flat to complained we were screamed at by an aggressive man who appeared to have mental issues or a drug problem. We never went to that door again. This overweight 6ft woman from South Africa exercises daily jumping up and down disturbing her neighbours. She has been cautioned by the local police. She has been investigated and visited by CamdenvChild Welfare of Camden 'Mash' and Merlin, /Social Services more than once, who enquired as to why she is refusing to send her hyper active child to school.This child is completely dysfunctional as is the mother out of control She spends all day when not at school doing all she can to disrupt the peace of this block, throwing heavy objects on the floor, racing back and forth. She is cared for by an elderly man during the summer months. This old man returns the child at 6pm and the mother is never in.This dysfunctional single parent family have been harassing and disturbing their neighbours at Hollylodge Mansions for at least ten years. It's a disgrace this hyper active ADT child does not attend school. The flat is owned by Christopher Brand chief accountant of Marsh and Parsons who was expose for illegal corrupt practises on Channel 4 and in the Guardian. He does nothing to stop this ongoing problem despite police intervention.Brand could not care less and suggests complaints are made to the council despite him being the owner//landlord.Google Channel 4 'From Russian with Cash' you will see the Marsh and Parsons corrupt sales agent telling the corrupt Russian agent that he can sort him out dirty money is ok no questions asked by Marsh and Parsons.'From Russia With Cash' - Channel 4 The Guardian.
Orlando · 15 December 2018
★★★★★ 5/5
GoogleAlfie was fantastic showing us around a property - knowledgable, patient and informative. Thank you!
Molly · 29 January 2024
Agent replied · 26 August 2024
Dear Molly, Thank you for taking the time to leave a wonderful 5 star Google review. Alfie will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTor was very efficient renewing the…
Tor was very efficient renewing the lease on my property. Thank you.
Marina · 22 March 2024
Agent replied · 24 August 2024
Dear Marina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleWe recently found a place to rent, with the help of Salvatore at the Marsh & Parsons Kennington office. After a discussion with Salvatore about what we were looking for he went away and came back with the perfect property - ticking every box and then some. I couldn’t have imagined anything better.
He was then both swift in getting us a viewing of the property and incredibly helpful with the process of making an offer, and all of the admin thereafter. It’s been as painless a process as I could imagine (an added bonus)!
Salvatore has also come across as genuinely helpful and interested in finding us something we wanted and then supporting us in securing it; and very honest! Not at all in line with the usual stereotypes of estate and letting agents.
Many thanks!
George · 27 August 2022
Agent replied · 26 August 2024
Hiya George, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Salvatore and the rest of our team in Kennington. All the best, Marsh & Parsons
★★★★★ 5/5
TrustpilotSpecial Thanks
Special Thanks to Geena for efficiency and prompt response to my query.
J · 18 March 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you, Will!
These past couple weeks I've had a few issues in my kitchen, a leak & dishwasher breaking. Will handled the back and forth of these fixes quick and easy, allowing for minimal disruption and allowing me to maintain use of my kitchen throughout. The fixes were fast and fixed on site once appointments were scheduled. Thank you, Will & team.
Victoria · 18 March 2024
Agent replied · 24 August 2024
Dear Victoria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGeena was great
Geena was great! Very helpful, willing to get information and clarity from both parties.
Karan · 5 February 2024
Agent replied · 24 August 2024
Dear Karan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotJordann was prompt at helping me with…
Jordann was prompt at helping me with my queries and was super helpful. Thank you!
Anou · 12 January 2024
Agent replied · 29 August 2024
Dear Anou, Thank you for taking the time to rate your service with Jordann. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotBaran was very easy and clear to talk…
Baran was very easy and clear to talk to and helped solve my request swiftly. He emailed me the summary I requested within 15 minutes of our phone call. Many thanks
Camilla · 30 October 2024
★★★★★ 5/5
TrustpilotEllie is very professional and…
Ellie is very professional and efficient at her job and has made my life easier as a landlord.
A · 28 October 2023
Agent replied · 24 August 2024
Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotCameron has been very helpful
Cameron has been very helpful! Very efficient in sorting out everything, really helpful!
Consumer · 8 February 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotProperty Manager
Property ManagerAbdullah Leghari has been a responsive and helpful property manager - many thanks for your support!
Dr · 7 November 2023
Agent replied · 24 August 2024
Dear Olivia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotSuper responsive
Daniel has been very helpful and responsive throughout the process!
Susan · 2 April 2024
Agent replied · 24 August 2024
Dear Susan, Thank you for taking the time to leave a lovely review regarding Daniel. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleAlfie was extremely helpful in our property search - good communication & professionalism.
Chris · 29 January 2024
Agent replied · 26 August 2024
Dear Chris , Thank you for taking the time to leave a lovely review regarding Alfie. Kind regards, Lesley, Customer Relations Team.
★★★★★ 5/5
TrustpilotGreat service
My property manager Abigail is very responsive, polite and efficient. There's not much more I could ask for!
Emily · 21 September 2023
Agent replied · 24 August 2024
Dear Emily, We really appreciate you taking the time to leave such lovely comments about Abigail. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotThe M&P experience
The employees of M&P are clearly well trained and 'know their job' but what makes them 'great' is their enthusiasm and politeness even when the client is in the wrong or just ignorant about housing matters. They take the strain out of negotiations and use initiative in recommending what's inthe clients best interest
Mr · 23 June 2024
Agent replied · 24 August 2024
Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
★★★★★ 5/5
TrustpilotTatiana has been a great help and is…
Tatiana has been a great help and is always very respectful and easygoing.
Kieran · 12 January 2024
Agent replied · 29 August 2024
Dear Kieran, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCharlie Caine has been brilliant from…
Charlie Caine has been brilliant from start to finish- top marks
Holly · 24 February 2024
Agent replied · 24 August 2024
Dear Holly, Thank you for taking the time to leave a wonderful 5* review. Charlie will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDerbhla is the most helpful agent I…
Derbhla is the most helpful agent I have met lately
Aina · 8 March 2024
Agent replied · 24 August 2024
Dear Aina, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy manager Geena was such a star
Tenancy manager Geena was such a star! Quick responses and very helpful.
Julia · 25 January 2024
Agent replied · 24 August 2024
Dear Julia, Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional and knowledgeable
I was looking for a let in Chelsea and, as you might imagine, there are lots! Thea, from M & P was so incredible helpful guiding me though my specific needs. She was on time for our appointment, helpful, knowledgeable, friendly yet very professional. It made my search a pleasure and not a chore.l I'm sure she will go on to do great things. I'd employ her in a second!!
Lizzie · 12 May 2023
Agent replied · 24 August 2024
Hi Lizzie, thanks so much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Thea and the Chelsea team will be thrilled. All the best, Marsh & Parsons.
★★★★★ 5/5
TrustpilotHelpful guidance
Helpful guidance from Jordan Webb, the tenancy manager - thank you Jordan.
R · 22 January 2024
Agent replied · 24 August 2024
Dear R Knight, Thank you for taking the time to leave a lovely review regarding Jordan. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotUnsolicited mail
Please stop sending me letters asking me if I want to see how much my home is worth. I’ve never engaged with this organisation in my life but they feel they can send mail to ‘homeowner’ at my address. Go away
Grey · 21 December 2024
Agent replied · 25 December 2024
Dear Grey, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your address removed. Kind regards, Lesley, Customer Relations
★★★★★ 5/5
GoogleGreat help during a stressful time. Fatima was very friendly and understood our requirements for a place perfectly!
Aditi · 27 August 2023
Agent replied · 26 August 2024
Dear Aditi, Thank you for taking the time to leave a wonderful 5 star Google review. Fatima will be thrilled to read your kind comments. Kind regards, Marilyn Plews, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.