Marsh and Parsons London reviews

★★★★★ 5/5

Trustpilot

Tor has been very helpful in helping me…

Tor has been very helpful in helping me to resolve an issue with a recent a memorandum. I would like to thank him for his prompt response to my queries and his clear explanation of how best to resolve the issue which demonstrated a good understanding of how the AST worked

NicholasBrooks · 30 May 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis…

I would like to appreciate Debbie Lewis for being so amazing and quick with her response.. Debbie has always helped us to resolve our queries and has done her best to get a solution as quick as possible....

RUHANI · 29 April 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons Tennancy Management Team at Marsh &…

The Tennancy Management team at Marsh & Parsons have been very supportive during some difficulties i had with the current tennant. I would like to highlight Jordann Webb who was particularly helpful and always responded to queries promptly and clearly. Jordann went above and beyond to support my tennancy and is a credit to Marsh & Parsons.

Terry · 17 January 2024

★★★★★ 5/5

Trustpilot

Long-standing good service

I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.

Joanna · 24 April 2026

★★★★★ 5/5

Trustpilot

Kisha was kind

Kisha was kind, responsive, and helpful. Previous people in Kisha's position have been unnecessarily harsh in these circumstances, but Kisha was reasonable and nice to me, as well as communicating efficiently :)

Bella · 22 January 2026

★★★★★ 5/5

Google

When selling my flat, James and Mhari were very supportive throughout the process. I really appreciated their responsiveness to my questions/queries and communication was excellent. Mhari was continually aware of the finer details and this really helped, especially during exchange and completion. Thank you both

Natalie · 3 August 2024

★★★★★ 5/5

Google

An incredibly long and involved process that took 6 months from offer to completion exacerbated by living overseas, all in all, George from M&P had my back, ensuring that I was looped in and keeping my mind on track throughout the whole process. George was even answering my WhatsApp messages whilst he was in France watching the RWC, kudos!

Richard · 19 October 2023

★★★★★ 5/5

Google

Would use Marsh & Parsons Brixton Estate Agents again the professionalism was out of this world. Harry James kept us up-to-date all the way, along with his colleague's. Thank you so much for making the sale of my late father in laws property run so smoothly and quickly. We would defiantly recommend this estate agent.

Icon · 16 January 2024

★★★★★ 5/5

Google

I started out listing my property with a local independent as I thought the service and value would be better. However after getting no viewings for the first two weeks I decided to take a different approach. Marsh and parsons were extremely straightforward and professional from the beginning, with a good approach to valuing and marketing the property. Within a couple of weeks we had two offers at asking price. They made the entire process as quick and painless as possible. Jack and Sam were lovely to work with.PositiveResponsiveness, Quality, Professionalism, Value

Isabel · 16 June 2021

★★★★★ 5/5

Google

I just bought my first flat with Marsh & Parsons! It’s such a stressful process to go through, but Sam made it really easy for me, answering any questions I had really quickly and guiding me through the whole timeline from offers to completion. He was really fab communicating with the sellers and chasing things for me, everything went really smoothly! I didn’t feel lost or confused at any point in the process, which was amazing because I know other people that really struggled buying their first property. I’d definitely recommend asking for him if you call the branch! The whole team are lovely, thank you to M&P for everything!PositiveQuality

Alexandra · 16 June 2021

★★★★★ 5/5

Google

Marsh and Parsons were excellent in helping me look for a flat. As a first time buyer the process seemed daunting, but James Gallagher made the process enjoyable, providing a superb professional service. James and the Marsh and Parsons team were always available to answer my questions, listened to my requirements and ensured that I was only shown flats which fit what I was looking for, and made sure that I got to see flats as soon as they hit the market. I cant recommend Marsh and Parsons and James enough. Top quality service in every department.PositiveResponsiveness, Quality, Professionalism

Tom · 16 June 2021

★★★★★ 5/5

Google

We went with Marsh & Parsons Brixton after a bad experience with another local agent and couldn't be more pleased we did. Jack was a pleasure to work with from start to finish selling our flat. He was always friendly, honest and trustworthy. Sam did a great job doing viewings, and we didn't feel anyone involved used aggressive tactics - which is a huge no-no for us. I would highly recommend Marsh & Parsons, you get what you pay for and they did a fantastic job for us.PositiveResponsiveness, Quality, Professionalism, Value

Rachel · 16 June 2021

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa at M&P

Elisabeth Ppasa has been managing our property in Camden Town for nearly a year and she has been a great help, staying on top of issues in our apartment and dealing with them efficiently and in a timely manner. Would recommend working with her if you have the chance.

TMC · 7 May 2024

★★★★★ 5/5

Google

James Taylor was amazing at supporting me with the purchase of my first home. He was super responsive and on top of everything throughout the process, and I really appreciate that he proactively drove things with the solicitors to ensure it progressed as quickly as possible. Couldn’t have asked for a better experience from my estate agent.

Katrin · 17 November 2023

★★★★★ 5/5

Trustpilot

There was simply nothing to complain…

There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.

Ole · 13 February 2024

★★★★★ 5/5

Trustpilot

Dedication and prompted action.

Our property in Battersea has been managed by Marsh & Parsons over a year and our property manager is Abdullah Leghari. I'm pleased to provide feedback about our property manager, Abdullah. He has consistently demonstrated dedication to his work and has shown great efficiency in promptly resolving issues. His commitment to maintaining our property is commendable and greatly appreciated.

Sara · 27 September 2023

★★★★★ 1/5

Trustpilot

I agree with the other review about…

I agree with the other review about this company. We found a great flat and when we tried to sort things out in a reasonable fashion with the women Beth and particularly Georgi, we were really put off by their behaviour towards us. My wife is Russian and is not easily upset, but in the end, with phone calls to each of us, we decided to give up on this company and the desirable flat in Kensington because they put such a bad taste in our mouths. Seems like this company culture stems from the top to me... rather unpleasant and certainly to be avoided. (Also, I see you in your reply that you can't find our records, despite the fact that we made an offer on the flat concerned - well never mind, as we certainly want to get you out of OUR heads as soon as possible).

Customer · 20 April 2021

★★★★★ 5/5

Google

Can’t rate the sales team highly enough: great at staying in touch throughout and really proactive. I felt they were really honest with us and got us a good price and then navigated us through a tricky sales process. Mhari in particular really went above and beyond. I’d recommend them.

Jenny · 20 December 2025

★★★★★ 1/5

Trustpilot

Worst estate agent ever!

Worst estate agent ever!I was a tenant at a property in London. M&P were only concerned with getting fees. Property is in a poor state. Regular issues with damp and mould which would go unfixed for months/years. At one point we were without hot water for 3 to 4 weeks.At one point, after telling them there was an issue with a leak in the bathroom they took months to do anything and only did because the fuse box was tripping as water had got into an electrical socket. If anything had been plugged in that could have ended very badly!!I felt we cared about looking after the property, but the estate agent didn’t. Not sure how aware the owner is, but property needs to be completely stripped back. Electrics, plumbing, roof, kitchen, bathroom etc etc need replacing. Plant roots are coming through walls. So all the pointing needs replacing. Estate agent is totally aware of all issues. I wonder if the landlord knows. If it were my property I would care!! The house must be devalued at least 200k below other houses in areas because it will take a lot to put right. If M&P had fixed things when we told them they wouldn’t have built up to a massive issue which they now are.Avoid as a tenant if you want an estate agent who will be responsive,Avoid as a landlord if you want to protect your investment.

MJ · 22 February 2021

★★★★★ 5/5

Trustpilot

I cannot thank Tatiana​​​​ Rodrigues…

I cannot thank Tatiana​​​​ Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.

Customer · 11 December 2023

★★★★★ 5/5

Google

Mhari was tremendously helpful during our house search. He got to know us and our preferences and kept us up to date on relevant homes coming to the market. And it was a pleasure to work with him - he was very responsive, professional and friendly.

Lisa · 9 June 2024

★★★★★ 5/5

Trustpilot

Nora was absolutely excellent

Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.

Marie · 14 March 2024

★★★★★ 5/5

Trustpilot

Jasmine was incredibly helpful and…

Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative

Matthew · 10 October 2024

★★★★★ 1/5

Trustpilot

Meilssa Polvan

Meilssa Polvan, an agent at Marsh and Parsons gave me good advice for saving money by saying to get my friend to move my stuff as opposed to hiring a removals company but she was expecting me to cover the void period of £250 for the landlord. Her justification for the latter is '£250 is not a lot of money'.Furthermore, Melissa Polvan was very pushy in getting me to sign the contract using manipulative means amongst other things were were distasteful.Stay well away from March and Parsons.

Vishal · 30 November 2020