Trusted Agent profile · London

Marsh and Parsons London reviews

★★★★★ Great

1,030 reviews across 2 platforms

400-402 Coldharbour Lane, London, SW9 8LF

Marsh and Parsons's office in London, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,030 reviews on two platforms, including 241 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

241

Reviews on Google

This office

Trustpilot logo

789

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Ash Hutchings Review

Ash Hutchings from the Head Branch of M&P was super helpful in a Change of Occupancy process I was doing. There were many delays in the process for various different reasons and Ash made it his mission to keep the process moving quickly, understanding my frustrations and doing everything he could to make the situation as easy as it could be. Thanks so much Ash!

Jane · 23 January 2024

Agent replied · 15 June 2024

Dear Jane, Thank you for taking the time to leave a lovely review regarding Ash. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Ellie was amazing

Ellie was super super helpful and explained everything in a very ‘user friendly’ way. She was great to deal with and I couldn’t recommend her more. She was very calming and reassuring and advised me of all the options without trying to push me in to anything. I found her extremely honest & helpful. Eryk was also helpful.

Zsa · 4 June 2024

Agent replied · 15 June 2024

Dear Zsa Zsa, Thank you for taking the time to leave a lovely review regarding Ellie. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Debbie Lewis a lady who really helped…

Debbie Lewis a lady who really helped me. Very polite, responsive, acting on the spot, helpful. Best experience ever and highly recommended

Iwona · 7 October 2026

Agent replied · 14 October 2026

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Thank you to our Property Manager

Thank you to our Property Manager, Abdullah Leghari, for his consistent care of our property, and consideration for our tenants. We have had many maintenance issues, due to other flats in the building. Dealing with the Building Management and Insurance Company was a slow and frustrating process. We would like to acknowledge Abdullah for his role in resolving these problems.

Karen · 19 April 2024

Agent replied · 15 June 2024

Dear Karen, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Best Property Manager!

From the first day we arrived at our apartment on the coldest day of the year and no heating, our Property Manager Abdullah Leghari has been fantastic in helping us. He’s professional, experienced, polite and ever ready to assist. No issue or question is too big or small for him to solve, and he’s a lightning fast ninja in his replies. Thanks, Abdullah!

SU · 15 February 2024

Agent replied · 15 June 2024

Dear SU Khoo, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Sabina was extremely helpful and…

Sabina was extremely helpful and efficient in assisting my flatmates and I making the end of tenancy process as smooth and possible. She replied to all our queries promply and professionally and also provided a quote for the end-of-tenecy professional cleaning and arranged it for us.

Lara · 28 November 2024

Agent replied · 25 December 2024

Dear Lara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Trustpilot

Victry Simbo and her team have been…

Victry Simbo and her team have been great in helping us as tenants. best real estate team I have encountered and highly recommented: if you are a landlord and want to help the experience of your tenants I would suggest you reach out to the Notting Hill branch at 80 Hammersmith Road W14 8UD

Victor · 16 July 2024

Agent replied · 22 October 2024

Dear Victor, Thank you for your kind comments regarding Victry and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Great service from the Marsh & Parsons…

Great service from the Marsh & Parsons team, especially grateful to our property manager, Debbie Lewis - she is always responsive and supportive.

Taras · 19 September 2026

Agent replied · 10 October 2026

Dear Taras, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Trustpilot

Marsh and Parsons Management

Abdullah Leghari was the perfect property manager. He was always courteous and polite and super attentive. We felt we got great value for money. Abdullah used his common sense when dealing with any issues that came up at our property and always worked with our best interests in mind. We would 100% recommend Abdullah and Marsh & Parsons.

LMD · 5 April 2024

Agent replied · 15 June 2024

Thank you for taking the time to leave a wonderful 5* review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Excellent Service Support

I had my gas certificate renewed. I just needed to give the go ahead and Debbie Lewis did the rest, including the ease of invoice settlement. And she did it with happy email interaction. These things all count to make us feel positive.

Jenny · 24 April 2026

Agent replied · 28 May 2026

Dear Jenny, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Trustpilot

Portfolio landlord

Edward has been particularly attentive since he's taken over as our point of contact at Marsh and Parsons. He helps with managing the maintenance across our portfolio and is always quick to respond. Thank you Edward, its a pleasure working with you!

Gemma · 19 December 2025

5/5

Trustpilot

Property management review

Great experience with this property management team, they did a really good job from start to finish. Everything is handled smoothly and professionally, and Nayara in particular was fantastic: helpful, responsive, and a pleasure to deal with.

Mehriban · 23 January 2026

5/5

Trustpilot

Kisha's patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.

Kisha Quintas made our change of tenancy so easy. My partner and I were initially worried that the whole process would be a daunting task but our tenancy manager Kisha really offered some outsanding service. Her patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.

Cliente · 20 August 2024

Agent replied · 22 October 2024

Dear Cliente, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Google

I had really a fantastic experience with the Marsh & Parsons Brixton branch. I have been viewing properties to buy since February working with different estate agents, but felt that many of them were not focused on my needs and what I was looking for. As it happened, I got a message from Ben Coffey who recently moved to the Brixton branch. He showed me a couple of different properties which helped me to revaluate what was important for me. I felt well taken care of as a buyer through the entire process and was aware of what was happening. Cannot recommend Ben enough, he has been so a delight to work!

Ljuba · 16 June 2022

Agent replied · 15 June 2024

Hi Ljuba, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience and will be sure to pass on your feedback to Ben and the rest of the team in Brixton. All the best, M&P

5/5

Google

Jack, Danielle and the team at M&P have been absolutely fantastic throughout the process of selling my property in Brixton. They have been knowledgeable, supportive, and steadfast; rather than following a strategy of mass viewings, they carefully selected genuinely motivated & suitable buyers, which resulted in an offer on my property within a few weeks. During the period of negotiation and up to completion, they have provided excellent steer and been on point to firefight, handling any queries or issues swiftly and calmly. I could not recommend them highly enough to anyone looking to sell or let a property. Thank you all once again for all of your hard work!

Kit · 16 June 2022

Agent replied · 15 June 2024

Hi Kit, thank you so much for taking the time to leave us your excellent review! We are so pleased that you are happy with your experience with us and will be sure to pass on your feedback to Jack, Danielle and the rest of the team in Brixton. All the best, M&P

5/5

Trustpilot

Sabina was quick and efficient

Sabina was quick and efficient, she responded quickly to my emails and the process was done very quickly, baring in mind we had to terminate our tenancy early. She made it easy for us to which I’m very grateful for. Thank you Sabina!

Jess · 5 December 2024

Agent replied · 25 December 2024

Dear Jess, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley

5/5

Trustpilot

Really great

Marsh & Parsons in Clapham were extremely professional, helpful and friendly throughout a tricky process. Add to that knowledgeable, organised and proactive. You get the sense it’s full of people who care about their job, where they work, and the people they’re dealing with. Really impressed.

Nick · 20 October 2024

Agent replied · 25 December 2024

Dear Nick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Trustpilot

Exceptional Tenancy Manager

Exceptional tenancy manager - swift and superb service! I had a fantastic experience working with Jordann Webb. Their quick responses and excellent service made the entire tenancy switch process smooth and stress-free. I highly recommend Jordann for anyone in need of a responsive and dedicated tenancy manager. I'm grateful for their outstanding support and look forward to working with them again.

Bec · 19 January 2024

Agent replied · 15 June 2024

Dear Bec, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Very helpful and prompt.

Ive been dealing with Debbie Lewis and she has been exceedingly helpful and knowledgeable. She is always very prompt in dealing with queries and goes out of her way to accommodate my requests. Ten out of ten.

Amanda · 26 May 2026

Agent replied · 28 May 2026

Dear Amanda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Mhari has been an absolute star to work with! He's responded to any questions we may have had promptly, and communicated with us from start to finish. We definitely will be recommending M&P in future. Thank you for your help Mhari!

Em · 12 December 2024

Agent replied · 26 December 2024

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley

5/5

Trustpilot

The M&P Team is Fantastic

The Marsh & Parsons team has been fantastic throughout my flat purchase journey. It definitely is a team, from the primary point of contact (shout out to Josh) to others who helped throughout the process (many thanks Mhari and Alice).

Eugene · 17 December 2025

5/5

Google

Kit was amazing and very professional. Very personable and nothing was too much bother for him. He ensured the whole process of viewing and securing was smooth and easy. Marsh and Parsons are the first agents I know who in advance sent out all the gas certs and electricity certs I was impressed!

Rosey · 16 May 2024

Agent replied · 15 June 2024

Dear Rosey, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Lease renewal/negotiation

Ellie Hodkinson was professional, helpful and really added value to the whole renegotiation/lease renewal process. A great brand ambassador for Marsh and Parsons and delighted to have had her support and guidance during this period - especially as she did all the hard work with the discussions with the tenants and keeping me up to date and informed.

James · 22 January 2024

Agent replied · 15 June 2024

Dear James, Thank you for taking the time to leave a lovely review regarding Ellie. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Great expertise

William was extremely helpful and prompt with his assistance today. Great to have his expertise - highly recommend!Roy is another member of staff who deserves recognition. He was extremely fundamental in securing another tenant for my flat. His attention to detail was excellent. I was extremely happy with his work and wouldn’t hesitate to recommend.

Slaney · 21 March 2024

Agent replied · 15 June 2024

Dear Slaney, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Marsh and Parsons London

Has Marsh and Parsons won any awards?

Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Gold.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

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