Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid...
They're your best friend before signing a contract, and once you have signed, they make your life miserable. I've dealt with various agents in the past but this one is probably the worse.
Guillaume · 20 July 2021
Agent replied · 15 June 2024
Hi Guillaume, unfortunately we were waiting to receive several documents from you and have had to follow up on this; we do apologise if this felt like an inconvenience. We are pleased to note that we have now received everything we needed and are able to proceed as normal. Kind regards, Marsh & Parsons
★★★★★ 1/5
TrustpilotAwful experience with Niall
Awful experience with Niall. He is rude, unprofessional, and extremely lazy. Has no idea how estate agency works
Stef · 11 May 2023
Agent replied · 15 June 2024
Hi Stefania, thank you for your review and we're sorry to hear of your experience. However, we do not have a Niall currently working at Marsh & Parsons. Thanks.
★★★★★ 5/5
TrustpilotGreat experience as a renter
Our property manager - Charles Caine - has been absolutely tremendous!
Ph · 10 November 2023
Agent replied · 15 June 2024
Dear Ph, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
GoogleWe dealt with some very dishonest and unscrupulous people working at Marsh & Parsons and lost a lot of money as a result. I would not recommend doing business with them.NegativeQuality, Professionalism
Jonah · 16 June 2021
Agent replied · 15 June 2024
Hi there, unfortunately we have no records of a complaint of this nature on our system, but if there is anything you would like to discuss please feel free to get in touch directly. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotSuch an efficient time working with
Such an efficient time working with Gurgeena Bhogal!!
Molly · 6 December 2023
Agent replied · 15 June 2024
Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotVery helpful with whatever we need
Very helpful with whatever we need. and great response time!
Steph · 6 October 2023
Agent replied · 15 June 2024
Dear Steph, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotDaniel W was great
Daniel W was great at sorting out our contract!
Jess · 22 April 2025
★★★★★ 1/5
TrustpilotAbsolutely the worst agency on the…
Absolutely the worst agency on the market.Stay away. My friend was about to take an house with them but I warned her so she went to another agency.They have no respect.
Anna · 23 May 2021
Agent replied · 15 June 2024
Hi there, unfortunately we are unable to find details of a complaint of this nature on our system, but please do get in touch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotThe Marsh and Parsons team were very…
The Marsh and Parsons team were very quick to send out engineers to review issues with a property we are renting.
George · 3 November 2024
★★★★★ 5/5
TrustpilotBrilliant
Very efficient, informative and helpful!
Marti · 15 January 2024
Agent replied · 15 June 2024
Dear Marti, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional and Helpful
A strong estate agent who are proactive and professional.
Phil · 12 October 2023
Agent replied · 15 June 2024
Dear Phil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotProactive and Professional
Proactive and Professional. Good follow through on requests.
Mark · 5 November 2023
Agent replied · 15 June 2024
Dear Mark, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotVery quick and prompt response from…
Very quick and prompt response from Aklima.
Sandra · 20 November 2023
Agent replied · 15 June 2024
Dear Sandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGood communication and replied swiftly…
Good communication and replied swiftly to email queries.
Mr · 14 October 2023
Agent replied · 15 June 2024
Dear Edward, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 2/5
GoogleMarsh & Parsons don’t consider ex-council properties in the Brixton area. They cancelled 2 hours before the appointment. But at least they were honest and didn’t waste my time.
Victoria · 16 June 2021
Agent replied · 15 June 2024
Hi Victoria, thank you for your feedback. We are sorry if there has been any miscommunication; we can confirm that Marsh & Parsons do sell ex-council properties in the Brixton area. Our sales manager has tried to call to discuss this but unfortunately has not been able to get through to you. Kind regards, Marsh & Parsons
★★★★★ 5/5
Trustpilotprompt and clear responses
prompt and clear responses, quick resolutions of problems, pro-activeness
Petra · 15 September 2023
Agent replied · 15 June 2024
Dear Petra, We really appreciate you taking the time to leave such lovely comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleJack ad his team provided an excellent service resulting in exchange of contracts £70,000 above guide price post 'mini budget', which was the same level as our previous agent pre 'mini budget' (buyer withdrew). Needless to say we are delighted and would highly recommend.
Nick · 16 June 2023
★★★★★ 1/5
TrustpilotWorst experience for renting
Worst experience for renting, asking for 6 months rent 3 months before moving in date, then asking to pay 2 months in advance for rent throughout the rest of tenancy, it was never agreed, it was added to the contract in small print only realised after.
Olivia · 11 April 2023
★★★★★ 5/5
TrustpilotGood responsive feedback
Matters resolved with common sense by Abdullah Leghari
S · 18 September 2023
Agent replied · 15 June 2024
Dear S Ayash, Thank you for your kind comments regarding Abdullah and your 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service, professional and helpful. As a first time buyer, the whole process was made easier by Sam - can’t thank you enough for guiding us through it.
April · 16 June 2021
Agent replied · 15 June 2024
Hi April, thank you so much for taking the time to leave us your positive review! We are really pleased that you are happy with your experience with us and will be sure to pass your feedback on to Sam and the rest of the team in Brixton. All the best, M&P
★★★★★ 5/5
TrustpilotProfessionality
Very quick and efficient
Matteo · 12 December 2023
Agent replied · 15 June 2024
Dear Matteo, Thank you for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleOutstanding service throughout Sam & Jack secured an offer on my house within no time of marketing. Stress free and I couldn't recommend more! 5 STAR!PositiveResponsiveness, Professionalism
George · 16 June 2021
Agent replied · 15 June 2024
Hi George, thank you so much for taking the time to leave us such a positive review! We're very pleased that you enjoyed your experience with us. All the best, M&P
★★★★★ 5/5
TrustpilotGood service
Quick service, well organized and responsive,
Christopher · 20 September 2023
Agent replied · 15 June 2024
Dear Christopher, Thank you for your wonderful 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleWe're still in the process of looking, however we are already very impressed with how professional and helpful Sam from Marsh & Parsons has been. Excellent customer service and knowledge.
Ivet · 16 June 2020
Agent replied · 15 June 2024
Hi Ivet, thank you so much for taking the time to leave us a positive review! We're delighted that you are enjoying your experience with Sam so far and will be sure to pass your feedback on to him and the rest of team in Brixton. Best wishes for the rest of your property search! Marsh & Parsons
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