5/5
TrustpilotZhengxiong
Quick response and caring service!
Agent replied · 15 June 2024
Dear Zhengxiong, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
Trusted Agent profile · London
Marsh and Parsons London reviews
★★★★★
1,029 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF
Marsh and Parsons's office in London, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,029 reviews on two platforms, including 241 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery fast and efficient response
Very fast efficient response
5/5
TrustpilotPrompt and cheerful response from…
Prompt and cheerful response from Sabina Parla at a time of great stress - much appreciated!
5/5
GoogleVery happy with the service we received from Marsh and Parsons in selling our flat. They were courteous and friendly, gave an accurate valuation and sold our flat within three weeks of listing it.
Agent replied · 15 June 2024
Hi Wendy, thank you for the great feedback, we are pleased you had such a positive experience with us and wish you all the best for the future. M&P
1/5
TrustpilotThey are so lazy,useless they took 3…
They are so lazy,useless they took 3 weeks to repair some minor maintaince issues,never updating,never an inspection to see if everything going well in the property
Agent replied · 15 June 2024
Hi there, we are unable to find your details or details of a complaint of this nature on our records. If you do have anything you would like to discuss, please feel free to get in touch directly. Kind regards, Marsh & Parsons
1/5
TrustpilotMarsh and Parsons sent me JUNK MAIL and…
Marsh and Parsons sent me JUNK MAIL and made me pay for it!! I received a letter stating I needed to pay the postage for an unidentified letter. I paid the amount and then received the letter to see that it’s solicitation for business! Are you joking me??!!
1/5
TrustpilotAVOID at all cost
Marsh and Parson used contractors that flooded my flat rendering it unusable. When I complained they said they ‘had no responsibility for third party contractors’ so I must take it up with the contractors - that they hired ! Read all the reviews on here and avoid this company at all costs.
5/5
TrustpilotFantastic service and professional…
Fantastic service and professional attitude by our letting agents Sam Canning-Birtles and Gemma Feeney. Always on call and really made our move a dream. THANK YOU
Agent replied · 15 June 2024
Hi there, thank you so much for taking the time to leave us a positive review! We are delighted that you're happy with our service and will be sure to pass on your feedback to the rest of the team. All the best, M&P
1/5
TrustpilotAvoid if you can!
Nice & friendly until you sign the contract (Tenant) and after that just delays upon delays upon delays. Lots of faffing around and little of actually doing anything. Utterly ignored when trying to get our deposit back, dispute in progress. Avoid like a plague if you can.
5/5
GoogleHad a great experience with this estate agent. Very personable and worked hard to find the right propertyPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 15 June 2024
Hi Elliot, thank you so much for taking the time to leave us your kind review! We are really pleased that you are happy with your experience with us and will be sure to pass on your feedback to the team in Brixton. All the best, Marsh & Parsons
5/5
GoogleExcellent service. Nathan showed us what a difference a high quality agent makes in a property transaction! We would highly recommend M&P and will be using them again in the future.
Agent replied · 15 June 2024
Hi Molly, thanks for the great feedback. We will pass this onto Nathan and the rest of the team. Wish you all the best for the future, M&P
5/5
GoogleProfessional service and fair pricing that is justified by the service.PositiveQuality, Professionalism, Value
Agent replied · 15 June 2024
Hi Carl, thank you so much for taking the time to leave us your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto our team in Brixton. All the best, M&P
1/5
TrustpilotVery unprofessional company
Very unprofessional company with staff who has no clue about what they are doing. The levels of incopetency is unbelievable. They are unhelpful and unresponsive. Their property management is literally the worst service. Avoid at all costs!
5/5
TrustpilotHi Everyone
Hi Everyone, we have all taken a bit of a hammering in the past 2 years, but to not know the full facts, is not the best way forward. I have had good, positive dealings with this company and to not know the full story.... Smile Please 😎
1/5
TrustpilotThe worst
They are the worst. Completely unprofessional, ruining our sale and subsequently sold our details to telemarketers. Now reported for infraction of GDPR rights
Agent replied · 15 June 2024
Hi Tom, unfortunately we cannot find your details in our system. If you have anything you wish to discuss feel free to get in touch, although we would like to note that we strongly refute the claim that we sell customer data, and we have not received any rights requests under GDPR. Kind regards, Marsh & Parsons
5/5
GooglePolite helpful staff
Agent replied · 15 June 2024
Hiya Elisabeth, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto our team in Brixton. All the best, Marsh & Parsons
1/5
TrustpilotEmbarked on a new build conversion…
Embarked on a new build conversion purchased with M&P Willesden green. The list of errors is sizable, ultimately ending with a non-purchase. If the agent had been truthful from the start it would have saved time and money.
5/5
TrustpilotThanks for the help with the change of…
Thanks for the help with the change of occupancy Baran!
1/5
TrustpilotCharged me for rent on the same day…
Charged me for rent on the same day that new tenants moved in. Refused to discuss how this was unfair for me to pay for some one else's rent.Took full 10 days to decide on deposit which is fine but tone was churlish and patronising.
5/5
GoogleGeorge and the M&P team have been absolutely terrific selling our flat in Brixton. They have been a pleasure to deal with from start to finish and I wouldn't hesitate to recommend them.
1/5
TrustpilotW A N K E R S
Great experience finding and getting set up with the flat but useless managing the flat and very rude. Makes you laugh when you leave at they send a follow up message saying that they would like to help you with the next flat.
1/5
TrustpilotUtterly appalling service
Utterly appalling service. We have reported countless urgent issues and chased them for months with no response. You cannot rely on Marsh and Parsons to resolve a single issue raised to their property management team, it is an absolute disgrace.
5/5
GoogleGreat service from Sam, who went to great lengths to help me get my purchase over the line after some tricky last minute issues. It was much appreciated and made what was fast becoming a stressful experience that bit less stressful.PositiveResponsiveness, Professionalism
1/5
TrustpilotThis company is exactly why people…
This company is exactly why people dislike estate agents. Difficult, time consuming, incompetent, stay away. No idea of customer service. Sadly as they will often be the only agent advertising a property they can behave however they want. When will someone finally create a business where estate agents are no longer necessary.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Marsh and Parsons London
Has Marsh and Parsons won any awards?
Yes. In The Trusted Agent 2026 awards: Marsh and Parsons, London won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
