Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI would give a zero if I could
I would give a zero if I could! I’m a landlord struggling to get my deposit back. M&P said it would be released on the 22nd September and it’s now the 4th October… still waiting. They are disingenuous and blatantly lie. Do not trust them!
Sheela · 4 October 2021
Agent replied · 15 June 2024
Hi there, we are sorry for the delay in releasing your funds. We can confirm that we have spoken to you directly and organised for the money to be received by you today. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotPrompt in his response
Khadija · 21 November 2024
Agent replied · 25 December 2024
Dear Khadija, Thank you for leaving a wonderful 5* review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotPolite and quick service
Was treated very politely and kindly.My query was answered and solved very quickly.A very good service!Thank you.
Mané · 5 April 2024
Agent replied · 15 June 2024
Dear Mané, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Our property manager (Elisabeth) is always very attentive to all our requests and professional.
Vincenzo · 24 April 2024
Agent replied · 15 June 2024
Dear Vincenzo, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience
Great experience, very kind & efficient team.Rapid and available
Olena · 26 August 2024
Agent replied · 22 October 2024
Dear Olena, Thank you for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotAmazing customer service
Amazing customer service, pleasure to speak to :)
Trinity · 10 September 2024
Agent replied · 22 October 2024
Dear Trinity, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma
★★★★★ 4/5
TrustpilotTrustworthy and reliable service
Reliable, efficient service, good clear communications. Friendly and personable staff, well informed.Trust their experience and expertise and would use again to let my property.
Customer · 25 October 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotTor helped us seamlessly resign our…
Tor helped us seamlessly resign our lease and navigate each step of the process. Very grateful
Kiran · 15 April 2024
Agent replied · 15 June 2024
Dear Kiran, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleAmazing and dedicated service provided by a proactive estate agent, namely Kitson Wade
Ben · 8 June 2024
Agent replied · 24 August 2024
Dear Ben, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAlways helpful
Always helpful, answering my emails quickly and providing all the information.
PASCALE · 10 July 2024
Agent replied · 22 October 2024
Dear Pascale, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful and efficient
Laura · 15 November 2024
Agent replied · 25 December 2024
Dear Laura, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
★★★★★ 1/5
TrustpilotM&P seem totally unable/unwilling to…
M&P seem totally unable/unwilling to effect property management/maintenance. Their responses seem to be limited to tick-boxing, nothing happens/progresses. M&P are supposedly Property Managers for an expensive house we began renting at Christmas.
Charles · 15 February 2023
Agent replied · 15 June 2024
Hi Charles, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. We are unable to locate a record of you on our database - please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.
★★★★★ 5/5
GoogleJames and the M&P were a brilliant help and I couldn’t recommend them more highly!
Felix · 16 April 2024
Agent replied · 15 June 2024
Dear Felix, Thank you for taking the time to leave a wonderful 5 star Google review. James will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotAgency involved with subletting
The worst estate agents. If I could give no star I would. They are working alongside with sublettors. When asked to give evidence for the court they REFUSED!
Napoleana · 5 June 2023
Agent replied · 15 June 2024
Hi Napoleana, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. One of our team will contact you shortly to address this. Kind regards, Marsh & Parsons.
★★★★★ 1/5
TrustpilotUnprofessional and not customer oriented
Terrible experience renting a property managed by Marsh and Parsons:- they were extremely slow to work on urgent requests (heating, hot water, electrical faults)- they let a property without basic legal standards- they didn't inform us when the point of contact changed and we spent months without a repsonse- they were not professional and transparent with the pricing of their cleaning service
Christian · 5 April 2023
★★★★★ 5/5
TrustpilotFriendly and Welcoming
Had a great experience with Benjy, really helpful and knowledgeable. Didn’t have anything that suited me but would still recommend
Jonathan · 22 May 2025
★★★★★ 5/5
TrustpilotThank you
Weronika's attentive follow-up and proactive communication enhanced my experience, ensuring all my needs were met with great efficiency.
Eli · 6 February 2024
Agent replied · 15 June 2024
Dear Eli, Thank you for taking the time to leave a lovely review regarding Weronika. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleJack and Harry have been exceptional from start to finish with our purchase. Very happy customers.
Freddie · 16 March 2024
Agent replied · 15 June 2024
Dear Freddie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brixton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGeena Bhogal replied all my emails…
Geena Bhogal replied all my emails really quick with good answers to my questions
Yu · 24 April 2024
Agent replied · 15 June 2024
Dear Yu, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotResponsive and kind
Tatiana, the property manager, was very helpful, kind and responsive during ou change of tenants process.
Catalina · 15 March 2024
Agent replied · 15 June 2024
Dear Catalina, Thank you for taking the time to leave a wonderful 5* review. Tatiana will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotStay Clear
Used to work in this industry and these guys give themselves a shocker of a name! Staff make so many mistakes. Cannot answer a call past 6 (which for an estate agent is unheard of?). Contracts have endless mistakes in. Endless problems with billing and no explanations of how and why they are charging for set things. Save time. Use anyone else but these.
Mr · 11 January 2023
★★★★★ 5/5
TrustpilotNorthcote Rd branch of Marsh and Parsons…
The team in the Northcote Rd branch of the Marsh and Parsons are always attentive and resolve any issues in a timely fashion.
Pablo · 2 October 2023
Agent replied · 15 June 2024
Dear Pablo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEmily is always on the ball!
Emily, my property manager, is always available, quick to response to any issue and throughout it all very polite. Fantastic to deal with.
Michael · 28 September 2023
Agent replied · 15 June 2024
Dear Michael, Thank you for your kind comments regarding Emily and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleHad a really great experience buying a house with Marsh and Parsons. The Brixton team were really responsive and couldn’t have been more helpful. Sam Thornton in particular was class from the start - 10/10, would recommend
Sam · 16 June 2022
Agent replied · 15 June 2024
Hi Sam, thank you so much for taking the time to leave us your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto our team in Brixton. All the best, M&P
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
