Trusted Agent profile · London
★★★★★
1,076 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF
Marsh and Parsons's office in London, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,076 reviews on two platforms, including 288 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleKit was great in helping us secure a place. He was very responsive. Aurora and I were very impressed!
Dear Oliver, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotHow are this company still running?!
Terrible service! Tenants were given their full deposit back without permission from the landlord and before the flat was checked after their move. We have had to clear all the broken furniture they left, pay an electrician to rewire the flat after they tried to rewire it themselves(?!), replace broken door handles and sockets and it needed a deep clean as the place was so filthy! Marsh and Parson would be better saving the money they pay to advertise on the tube and using it to better their service for both landlords and tenants!
5/5
TrustpilotGreat and efficient staff
Great and efficient staff. Was easy and pleasant to work with.
Dear Akilla, Thank you for taking the time to leave a 5* review. Kind regards, Hayley
4/5
TrustpilotChange of Tenancy; Giles- Property Manager
Giles was a fantastic help in facilitating the change of tenancy. Providing consistent updates and pushing to get the contract drafted for the move in. Really appreciated.
Dear Dan, Thank you for leaving a 4* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOur experience with our tenancy manager…
Our experience with our tenancy manager Giles made everything so much easier. He is a fantastic communicator and has always been incredibly efficient during what can be quite a stressful period.
Dear Mary-Jean, Thank you for taking the time to leave a lovely review regarding Giles. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotNatalie Weale, Marsh & Parsons: 5 stars
Natalie Weale was supportive, flexible, amiable and professional. Her intervention brought satisfaction to both tenant and landlord with regard to the renewal.
Dear George, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSince engaging with Conran/Marsh &…
Since engaging with Conran/Marsh & Parsons in July 2024, Mr.Owain Wilson has offered me an outstanding service. He's extremely efficient and courteous.
Dear Kamalasen, Thank you for your kind comments regarding Owain and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotViewings/flat letting
We are all aware that viewers/viewings is quite an uncomfortable experience from the current tenant who’s moving out.But Finley O'Sullivan Lettings Negotiator at Chelsea office made this experience enjoyable.He was truly exceptional, highly professional, patient, Kind and knows how to carry himself to the extend that I shared my direct contact details with him, letting him know he's welcome to reach out anytime should he need to acces the property.He also provided all the detailed information the prospective tenant needed which convinced her to rent the flat.
Dear Jas B, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah has been very helpful when we…
Abdullah has been very helpful when we needed certain things fixed / get a set of extra keys. Great liaison between me and the landlord who is abroad.
Dear Ekaterina, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
GoogleThank you James. You were so patient with the process. So happy with my purchase.
Dear Rachel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarsh &Parsons Rental Personel.…
Marsh &Parsons rented out my property in North Kensington for me. The Property Manager, Victry Simbo was particcularly helpful and kind in sorting out final payments at the end of the Tenancy.
Dear Lorna, Thank you for your kind comments regarding the North Kensington team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMr. Abdullah has been a God sent manager to me in terms of maintaining my property. There is no other way l could have been happy if it hadn't been for him. I couldn't thank him enough.
Mr. Abdullah has been a God sent person to me in the business. He helps me to oversee the ups and downs of it hook or crook. God bless him for this 🙏.
Dear Victor, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMarsh and Parsons have done a stellar…
Marsh and Parsons have done a stellar job managing our rental property over many years. Phoebe has been attentive and efficient and handled all issues that have arisen.
Dear K Keenan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAbdullah Leghari has been extremely…
Abdullah Leghari has been extremely helpful and responsive, never failing to answer any questions in a timely manner. Thank you!
Dear Nawar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
5/5
GoogleMany thanks to James Taylor, who was excellent to deal with. Very easy to contact, and rearranged his schedule to organise a repeat viewing at a time that suited us. Many thanks!
Dear Nick,We appreciate you taking the time to leave a great review regarding your experience with James, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotFantastic from start to finish, amazing property management servicing
From start to finish I've had a great experience with Marsh & Parsons and I'm sad I'm not going to be staying with them when I move property. The house viewing process was enjoyable, they understood what we were looking for in a property and found us the perfect place.The letting management has been fantastic, specifically Phoebe Negueroles who was our property manager for a while, she has always responded immediately and accommodated for all requests which were always actioned quickly.Finally they were understanding when it came to organising viewings while we were still in our property.I would recommend Marsh & Parsons to anyone as the best estate agent I've used in London.
Dear MS, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
2/5
TrustpilotTenancy experience
Whilst all the direct processes with Marsh and Parsons went fine, we ended up having a terrible experience with our landlady. Unfortunately, M&P didn’t offer us any support on this front and it really felt like they were totally on the landlady’s side, in the end they did what they could to get us out of the property. After speaking with others, it seems like it’s a known issue that our landlady could be extremely difficult. M&P really need to consider who they work with and ensure tenants safety and well-being is considered, and not just the opportunity to make more money.
Dear Anonymous, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk I can look into this for further you. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotKyrsten was a gem
Kyrsten was a gem, really knowledgable and quick to reply. Thank you for helping us find a new flat!!!
Dear Emma, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJack and his team were excellent.They kept me informed promptly and regularly at all stages of my sale.I also appreciated the feedback after each viewing.
Dear Mark, Thank you for your kind comments regarding Jack and his team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat Property Manager!
Abdullah has been the best property manager I’ve had by far at Marsh & Parsons. He’s responsive, organized, and has a great attitude. M&P is lucky to have him as an employee!
Dear Kim, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilotexcellent service
Just wanted to thank Toby and the team at Marsh and Parsons, Balham and Clapham South.Toby was very professional and helped us at each stage to navigate the rental process. Communication was excellent and we felt well supported.
Hi Bridget, thanks so much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Toby and the Balham team will be thrilled. All the best, Marsh & Parsons.
5/5
TrustpilotJasmin Popalzai was very helpful in…
Jasmin Popalzai was very helpful in answering my questions and I appreciated her prompt response and proactively calling me back
Thank you for your lovely review regarding Jasmin and your recent experience with Marsh and Parsons. We wish you all the best. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotMarsh & Parsons helped me find a great…
Marsh & Parsons helped me find a great flat in Pimlico which I have lived in for 9 years. Their staff have been considerate and helpful in avoiding inconvenience when arranging viewings towards the end of my tenancy. The check out process was professional and my deposit was returned promptly. They have an excellent range of properties and I have no hesitation in recommending them.
Dear Phil, Thank you for leaving a wonderful 4* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotLong Term Letting and Management
We let our Flat on a long term basis with Marsh and Parsons. The letting process was easy, our questions were answered promptly and we felt like the advice we were given was very beneficial. We also use their management service as we are not based in London, they have dealt with all problems swiftly and professionally. You are given a single contact point (in our case Ellie H) who has always been quick to reply and take over any issues, making the whole process very hassle free.Would recommend M&P to anyone looking to let a property in London.
Dear Thomas, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley Alford, Customer Relations Team
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Yes. Marsh and Parsons won Gold in The Trusted Agent 2026 awards.
