5/5
TrustpilotMichael was very professional
Michael was very courteous and professional and immediately sorted our refund for us. Great service- very pleased!
Trusted Agent profile · London
Marsh and Parsons London reviews
★★★★★
1,077 reviews across 2 platforms
400-402 Coldharbour Lane, London, SW9 8LF
Marsh and Parsons's office in London, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,077 reviews on two platforms, including 288 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI dealt with Zack Grint from the…
I dealt with Zack Grint from the Chelsea office and it's extremely unpleasant.
5/5
TrustpilotA very good experience with Marsh & Parsons Letting
William and Victry were very professional and helpful. We have enjoyed a very good relationship with Marsh & Parsons Letting Agents since 2014 and highly recommend the company and the employees!
Agent replied · 15 June 2024
Dear Lucinda, Thank you for taking the time to leave a lovely review regarding William and Victry. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you Joanna Tsattalas
Thank you for the fast response to all my questions about my statement. Joanna Tsattalas was very clear and patient :)
Agent replied · 25 December 2024
Thank you for taking the time to leave a wonderful 5* review. Joanna will be thrilled to read your kind comments. Kind regards, Lesley
5/5
GoogleReally pleased with the service I received from Marsh and Parsons. Harry was super communicative and supportive throughout the process and really helped to drive the purchase forward. Would use them again for any future sales or purchases I make. Thank you!
Agent replied · 15 June 2024
Dear Helen, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us was great and Henry will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotCharlie has been excellent to work…
Charlie has been excellent to work with, great communication, really helpful with an issue with my tenancy. Highly recommend.
Agent replied · 25 December 2024
Dear Pandora, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
1/5
TrustpilotAn awful company to deal with
I'm lost for words after what we've experienced with these guys. They overcomplicate every communication and operate with zero integrity. Taking ownership of your legal obligations and operating within the terms of a contract is simple stuff for any business, I think M&P could be just as profitable selling books of excuses, they have them all! These guys make mistake after mistake, the communication internally and externally at this company is a shambles and they claim that the company systems and software is down regularly which quite conveniently means that they can't help you. To cut a long story short, M&P have lied to us, they ow us money, and they make it impossible for you to hold anybody responsible by having multiple people reply to emails in super long email chains, all giving conflicting information which I can't believe they can get away with. Out of principle I feel that legal action must be taken and others should be warned about the misconduct of this company. Either this office has no clue how to run a business and they've been incredibly lucky to get to this point or they're incredibly vindictive and take every opportunity to profit with zero consideration for the individuals they're hurting in the process.
Agent replied · 15 June 2024
Dear Luke, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWeronika's Service
Weronika has been very prompt and quick with her service. We won't hesitate to say that she is a breath of fresh air to what we have experienced prior to her taking over.
Agent replied · 15 June 2024
Dear Lee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDaniel Leung was great at resolving a…
Daniel Leung was great at resolving a query I had in a very short period of time. I was really impressed! Susanna, Landlord London
Agent replied · 22 October 2024
Dear Susanna, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat Estate Agents for Landlords
Brilliant, friendly and prompt support for landlords. been dealing with Marsh and Parsons for years, always happy, recently dealt with Jasmin Popalzai, from Hammersmith branch, most kind and helpful instant service.
Agent replied · 15 June 2024
Dear Zaid, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotIf there were an award for the most…
If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a stark warning to anyone considering engaging with Marsh & Parsons for their letting needs.From the outset, Marsh & Parsons demonstrated a level of incompetence and indifference that I had never encountered before. The property I was let was not only in a deplorable state upon move-in but also riddled with maintenance issues that were blatantly ignored by the letting agent. Despite repeated attempts to address these concerns through proper channels, my pleas for assistance and resolution were met with a combination of evasion, delay, and outright refusal to acknowledge the problems.The supposed "professional clean" boasted in the tenancy agreement was a myth. The property's condition on my arrival was appalling, with evidence of neglect and dirt that no professional cleaning service could possibly have signed off on. When I raised this with Marsh & Parsons, expecting a responsible letting agent to rectify the situation, their response was to shuffle the responsibility onto the landlord, absolving themselves of any duty of care to their tenant.But it doesn't stop there. Every attempt to engage with Marsh & Parsons on unresolved maintenance issues, from unsafe fixtures to left-behind belongings of previous tenants, was met with a staggering lack of accountability. Their customer service was non-existent, a facade masking an underlying disinterest in tenant welfare and satisfaction. The stark contrast between their advertised values and the reality of their service was not just disappointing; it was infuriating.The final straw came when they blatantly disregarded their obligations under the tenancy agreement, pushing all responsibility onto the landlord and leaving me to navigate a sea of issues alone. Their hands-off approach in situations requiring their intervention was not only unprofessional but also deeply unethical.In conclusion, my experience with Marsh & Parsons has been the worst letting agent ordeal imaginable. Their failure to uphold basic standards of service, accountability, and tenant care is alarming. I urge anyone considering using Marsh & Parsons for their rental needs to think twice. There are many agents out there who understand the meaning of customer service and responsibility, sadly, Marsh & Parsons is not one of them. My advice: steer clear and save yourself the trouble.
Agent replied · 15 June 2024
Dear Shaun, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotRachel Patient and Ash Hutchings
Both Rachel Patient and Ash Hutchings were super helpful. Gave me all the answers I need in a timely manner. Both were super friendly and easy to work with.
Agent replied · 15 June 2024
Dear Danielle, Thank you for taking the time to leave a lovely review regarding Rachel and Ash. Kind regards, Lesley, Customer Relations Team
5/5
GoogleMhari was a pleasure to work with on the sale of my flat in Brixton. Communication was great throughout. Thank you!
Agent replied · 23 October 2024
Dear Ollie, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleKitson Wade was highly professional and a delight to work with. Made our moving process very streamlined and super easy! Highly recommend. We love our new space
Agent replied · 24 August 2024
Dear Elias, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTrusted & professional property managament
Very prompt responses and our concern was resolved in merely a matter of hours. Phoebe has been great over the years and has assisted with various matters with the utmost professionalism and timely responses.
Agent replied · 15 June 2024
Dear Lubna, Thank you for taking the time to leave a wonderful 5* review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service
Baran has been really attentive and helpful during all our tenancy changes. Great service, highly recommend
Agent replied · 25 December 2024
Dear Carla, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
4/5
TrustpilotA big thanks to Helen Moseley in…
A big thanks to Helen Moseley in Marsh&Parsons Askew Rd branch. She went above and beyond to help me with the sale of my flat in St Elmo Rd W12 - very good, nice, kept me informed and helped get the sale over the line 😊👏
Agent replied · 15 June 2024
Hi Louise, thank you very much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Helen and the Askew Road team will be thrilled. All the best, Marsh & Parsons.
5/5
TrustpilotKyrsten was very helpful and attentive…
Kyrsten was very helpful and attentive with addressing any issues we have been having with our flat!
Agent replied · 25 December 2024
Dear Kristina, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotElisabeth has solved all of our…
Elisabeth has solved all of our problems to a high satisfaction for us and the landlord. Everything was answered and solved in a short time. We are very happy.
Agent replied · 15 June 2024
Dear Michele, Thank you for your kind comments regarding Elisabeth and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent communication with Property…
Excellent communication with Property Manager, Finnley who resolved a sensitive issue over a 2-week period.
Agent replied · 28 May 2026
Dear Mark, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleVery good communication and very easy to work with - Mhari was an excellent point of contact, and he made sure everything went smoothly and straightforwardly. Highly recommended!
Agent replied · 15 June 2024
Dear Laura, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mhari. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDerbhla has been super helpful!
Derbhla has been super helpful with our recent change of occupant process. She is always polite and ensuring our questions are answered as quickly as possible!
Agent replied · 22 October 2024
Dear Poppy, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the Property Management team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJames Taylor was absolutely fantastic from the get go, he's on the ball, friendly and has a great knowledge of the area. Wouldn't hesitate to recommend James and Marsh & Parsons for someone looking to sell their property.
5/5
TrustpilotChange on tenants
Worked with Jordann Webb in change of tenants. Jordann has been patient in helping me addressing any of my concern, he was able to offer support and advice and kept me well informed
Agent replied · 15 June 2024
Dear Nelson, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Marsh and Parsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Questions about Marsh and Parsons London
Has Marsh and Parsons won any awards?
Yes. Marsh and Parsons won Gold in The Trusted Agent 2026 awards.
