Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI worked with Loney Miller on the sale and purchase of my flat and house respectively. My opinion of estate agents in general was not high going into the process, but I have to say that the professionalism and support of all the team …
Karen · 16 October 2025
Agent replied · 12 December 2025
Wow! Thank you Karen for leaving such a positive 5* review! We wish you the wish of luck in your new home!
★★★★★ 5/5
GoogleI have worked with Maddie for a number of years in preparing building surveys for her residential clients, all of whom have been delighted with the service they have received from Maddie.
I have often approached her for market intelligence of Southfields and the wider SW London area and found her to have a deep understanding of the overall market and current local trends.
I can highly recommend her and her new agency Loney Miller.
Paul · 23 June 2018
Agent replied · 21 June 2024
Hi Paul, Thanks so much for the review!
★★★★★ 5/5
GoogleBryony and Maddie were great throughout what was a pretty difficult market and selling process for us, with an offer falling through last minute. Would very much recommend LM for sales in Southfields.
Paul · 14 June 2024
Agent replied · 21 June 2024
Thanks very much for leaving such a fab review, Paul!
★★★★★ 5/5
GoogleExcellent experience when buying a property. Maddie, Bryony and the team were excellent throughout the process, helping solve all sorts of challenges that emerged. Really resourceful and helpful. Thank you!
Andre · 25 July 2024
Agent replied · 24 August 2024
Hello Andre,
Thank you for taking the time to write such a fab review! Good luck in your new home!
★★★★★ 5/5
GoogleLoney Miller is the best real estate agency I have ever worked with. The communication was both efficient and courteous, involving all relevant parties. During my transaction, there were some complications due to an error in the council's management pack, which led to prolonged and confusing debates among the solicitors. My agent, Bryony, was outstanding in her efforts to clarify all misunderstandings. Thanks to her effective approach, my property sale was completed in just three months: a feat that would not have been possible without her dedicated efforts. Highly recommend!
Yunjie · 20 June 2024
Agent replied · 24 August 2024
Hi Yunjie,
Thanks so much for your lovely review of Bryony, and Loney Miller!
★★★★★ 5/5
GoogleBryony was incredible and made our buying process so much easier and smoother. She was always on top of things, fantastic at communication and a pleasure to work with. Loney Miller are lucky to have her! Thank you Bryony. Lily and Tom
Lily · 24 November 2023
Agent replied · 21 June 2024
Thank you Lily & Tom for the lovely review on Bryony!
★★★★★ 5/5
GoogleLisa was fantastic throughout the whole process and was very quick to communicate. Had a relatively straightforward purchase which was a pleasantly quick process. Highly recommend!
Emma · 23 September 2024
Agent replied · 23 October 2024
Hello Emma, Thank you for the 5* star review and your kind words on Lisa.
★★★★★ 5/5
GoogleLoney Miller have been exceptional letting and management agents. We have received a great personalised service where Tori and Rosie have been very responsive and efficient with excellent attention to detail. We feel so reassured that they are managing our property. They have developed a great network of high quality tradesmen to maintain their managed properties. What should have been stressful was relaxing and almost enjoyable!
Emma · 15 January 2025
Agent replied · 22 January 2025
Thank you Emma for leaving such a lovely review on our lettings team! We're delighted you are happy with the service provided so far.
★★★★★ 5/5
GoogleLoney Miller are by far the best! Proactive, efficient, genuine and hard working. We couldn’t have sold our property without them while managing everything from overseas. They handled the entire sales process seamlessly, taking care of every detail with professionalism and efficiency. What could have been a stressful experience was made smooth and effortless. They were a treasure to find, and we can’t recommend them highly enough!
Nicki · 18 December 2024
Agent replied · 8 January 2025
Hello Nicki,
Thank you for taking the time to leave us such a glowing 5* review!
★★★★★ 5/5
GoogleWe recently bought a property through Loney Miller agency. They have extensive knowledge of Southfields area, and in the search phase, were really organised and have presented the properties that aligned with our needs. Throughout the process, Bryony Maddern helped us at every stage, responded our queries promptly and professionally, she and her team were always available to provide us guidance and support. With their support we have completed the purchase process very quickly. We couldn’t be happier with our Loney Miller experience. I would highly recommend them to anyone in search of exceptional service for buying property.
Asli · 22 April 2024
Agent replied · 21 June 2024
Thank you Asli for the lovely review. We are delighted that we provided an 'exceptional' service! Good luck in your new home.
★★★★★ 5/5
GoogleWe recently purchased a property with Lisa. I can’t speak highly enough of her. She has made a difficult process seem extremely straight forward. So much patience, clear in her communications and most importantly, a nice person. Highly recommend!
James · 13 October 2025
Agent replied · 12 December 2025
Hello James
Thank you for leaving such a lovely review - Lisa will be over the moon with your kind words.
★★★★★ 5/5
GoogleSuperb estate agents with lovely staff. Maddie delivered a personal touch, doing the valuation herself and talking us through the marketing strategy, taking time to deal with our queries and reassure us. Bryony then sold our property in March 2024 and was incredibly helpful throughout the process; dealing with our queries and those of the buyers calmly and professionally. Highly recommend these agents as a business that really care about you and your needs - whatever they are!
James · 23 March 2024
Agent replied · 21 June 2024
Thanks James for the fantastic review. Glad you were happy with the service we provided.
★★★★★ 5/5
GoogleWe recently bought a house through Loney Miller, Zak and the team were fantastic - on the ball and communicative throughout the process
Rory · 25 July 2024
Agent replied · 24 August 2024
Hello Rory
Thank you for your fantastic 5 star review and your special mention to Zak!
★★★★★ 1/5
GoogleVery unprofessional. I've had my property valued by four different estate agents and this company valued my property at nearly 75k less than the other three well established agents. Also the other three agencies have followed up the valuation with emails and calls showing their passion to sell my property. However weeks have passed and I haven't heard nothing from Loney Miller. So I'll be using an agency who actually wants to do business. Thanks for nothing.
CHINKSTA · 23 March 2024
Agent replied · 21 June 2024
Dear Chinksta,
We are so disappointed to read your 1-star review. This is absolutely not the normal state of play here! It is very strange that you have not received a marketing report, so potentially there is an administrative issue on our side. We would be very happy to rectify this if you are happy to contact us directly.
Best wishes,
Maddie
★★★★★ 5/5
GoogleWe have recently rented out our property, while organising an overseas move, and we are hugely thankful to Tori and Rosie who were (and continue to be) so helpful throughout the whole process. Highly recommend!
Gillian · 13 October 2025
Agent replied · 12 December 2025
Hello Gillian
Amazing news you're happy with the service we provided! Thank you very much for taking the time to leave such a positive review!
We wish you the best of luck overseas!
★★★★★ 5/5
GoogleLoney Miller were outstanding in how they handled the sale of our house this Autumn. They had been highly recommended by friends who had used them so we had high expectations - they exceeded them! From the first interaction with them I was impressed by their client handling skills, quality of advice, unrivalled knowledge of the housing market in my area, the efficient and professional way in which viewings were arranged and feedback was provided and their handling of the sale process after we had received an offer. We had appointed LM jointly with another highly reputable agent in our area - it was evident throughout that LM were by far the better team, in all respects.
Ermelinda · 24 December 2023
Agent replied · 21 June 2024
Hi Ermelinda,
Thank you for taking the time to write such a fab review!
Hope you are enjoying life in your new home!
Maddie
★★★★★ 5/5
GoogleCouldn’t recommend Maddie and her team more! They worked so hard over the course of a few years to find us our perfect home. Thank you Loney Miller.
Aimee · 25 October 2023
Agent replied · 21 June 2024
Thank you so much for lovely review, Aimee!
★★★★★ 5/5
GoogleThroughout the viewing and offering stage, staffs were completely transparent, no games, no pressure, just honest and straightforward communication. …
Jia · 16 December 2025
Agent replied · 16 April 2026
Hello Jia
Thank you for leaving such a lovely 5* review.
We're so pleased you were happy with the service we provided.
★★★★★ 5/5
GoogleA massive thank you to the Loney Miller team, I honestly had one of the best experiences working with this team of experts. They were all so friendly, responsive and knowledgeable. On many occasions they went over and above for me making sure to find the right place for myself and my family.
I couldn't recommend them more. Thank you Loney Miller.
Robert · 25 July 2024
Agent replied · 24 August 2024
Hello Robert,
Wow what an amazing review - thank you for your lovely words!
We wish you the best of luck in your new home!
★★★★★ 5/5
GoogleWe have just completed on both the sale of our flat and purchase of a new house, both through Loney Miller (we only moved 2 streets)!
Bryony & Zak could not have been better throughout the whole process, and kept the chain on track and well informed.
If you are looking for local knowledge, look no further.
Richard · 9 October 2024
Agent replied · 23 October 2024
Hello Richard,
Thank you for taking the time to write such a fab review.
We are so pleased that you were happy with the service we provided in selling and buyer your new home! We wish you the best of luck!
★★★★★ 5/5
GoogleWe were in the market for a year looking for our first home to buy and having seen flats with all the agents in the area, we can say with confidence that the experience of viewing to purchasing through Lonely Millar, with Maddie, has been brilliant. Maddie knew exactly what we were looking for, never put us under pressure, was very knowledgeable about the homes we were seeing and was very responsive to all our questions.
From viewing to completion, from a buyers perspective, we couldn't have asked for a better experience. Thank you Maddie and team.PositiveResponsiveness, Professionalism
Georgia · 22 June 2021
★★★★★ 5/5
GoogleAs first time buyers, we viewed lots of houses in the area, but found Loney Miller to have, by far, the best selection. Lisa showed us several houses and, then when we made our offer and went through the exchange, she was always on hand to help guide us through the process and quick to follow up with the sellers/solicitors to keep us up to date with a clear picture of the chain, which was great. All in all, it made the whole process quite fast and actually pretty stress-free, and was a nice friendly warm welcome into the neighbourhood. Thank you Lisa and Loney Miller, would highly recommend!
Andrew · 22 June 2021
★★★★★ 5/5
GoogleLoney Miller were absolutely superb throughout the process.
From our first meeting with Jonathan, it was obvious that this was an agency with a difference. One that told the truth regarding the value of your property (rather than exaggerate to win the work) and where an honest focus on the customer was at the heart of the approach.
Maddie was also super nice and on hand to offer wise counsel in evaluating bids as they came in for the property.
And Lisa was an absolute superstar throughout. Lovely to interact with, always eager to help and available at short notice. We had much complexity around our transaction and I truly do not believe that it would have been executed without Lisa at the helm. We appreciated her work enormously.
In summary- a breath of fresh air to disrupt the estate agency market with a clear hiring policy that focuses on recruiting decent, highly effective professionals.
Can't recommend Loney Miller highly enough.
Daniel Broadhurst
Daniel · 22 June 2021
★★★★★ 5/5
GoogleLoney Miller is the best :)
Lisa is a superstar! So so so happy with the way she helped us with the purchase of our new home. It felt that she was a partner who cared for us and made sure we were making the best decision. She is great in communicating - honest and always quick to reply and always available.
I cannot imagine our home purchase could have gone any smoother than it did and it was mainly because of Loney Miller and Lisa.
E · 22 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.