Legal and General Affordable Homes Limited London reviews

★★★★★ 5/5

Google

We have recently bought a property on the Carter Meadows development and we are impressed with the service and the quality of the build. Mitch, the lead sales advisor, was extremely helpful and supportive throughout the whole buying process and has also checked in on us a couple times since buying the property. Overall, I would recommend this developer!

Amber · 10 April 2024

★★★★★ 5/5

Google

After recently purchasing a property through Legal & General Affordable Homes, I can honestly say that the service was second to none. Natalie, the Sales Consultant, went above and beyond throughout and was very transparent about the process. We are so impressed with the quality of our home and would definitely recommend L&G as a shared ownership provider.

Rachel · 10 April 2024

★★★★★ 5/5

Google

Natalie was excellent and very helpful

Joanna · 10 April 2024

★★★★★ 5/5

Google

Purchased a shared ownership flat throu L&G. Our point of contact was Mark Thompson, the service recieved was of a high standard and would recommend buying through them

Syedur · 16 April 2025

★★★★★ 5/5

Trustpilot

I bought a shared ownership property…

I bought a shared ownership property from Legal and General. I couldn't be happier with the service. The house is well maintained and any issues were quickly dealt with after our purchase. Suzzane's communication throughout the buying process made it stress free, we were very impressed.

Consumer · 6 September 2025

★★★★★ 1/5

Google

Please do not buy a shared ownership property from legal amd General they are rob dogs and have increased my charges by £65 a month and I can't afford to live here anymore as they increase it more and more each year and I have only been here 2 years!

Rebecca · 10 April 2024

★★★★★ 5/5

Trustpilot

Our experience with L&G

Mark Thompson at L&G has made mine and my partners experience as first time buyers such a smooth and easy process! It has been stress free and has kept us updated throughout the entire process to keep our minds at ease!

Grace · 17 September 2025

★★★★★ 1/5

Google

I have had problems with my shower since I moved in 4 weeks ago. A new part was fitted 16/4/24 and it still doesn't work. The plumbing is backwards, the override doesn't work and it doesn't regulate temperature. Sick of having to keep explaining myself.

Elaine · 10 May 2024

★★★★★ 5/5

Google

My experience with Exchange street and the staff there has been very professional. Couldn't recommend them more! very person focused.

James · 16 April 2025

★★★★★ 5/5

Google

The customer service was excellent and very friendly, the whole experience was easier and quicker then I expected

Craig · 16 April 2025

★★★★★ 5/5

Google

We are first time buyers and Mark T has been helping us through the process. He’s been professional, quick with responding to any queries we had and always happy to clarify next steps in the process. Great experience!

Lukas · 12 June 2024

★★★★★ 5/5

Google

Mark provided us a wonderful world class service , highly recommend L&G to my friends.

Wai · 16 April 2025

★★★★★ 5/5

Google

Great service, extremely helpful every step on the way the process was quick and easy

Billy · 16 April 2025

★★★★★ 5/5

Google

We received such a great support from Mark throughout the process of buying our first home. Mark remained available and responsive at all times. We are thrilled to move in our new home soon!

Nadege · 26 June 2024

★★★★★ 1/5

Trustpilot

Avoid them at all costs!!!

I have rented a property from L and G Affordable Homes and Pinnacle and I have to say it is the worst management of a building I have experienced. Not only do both companies not care about anyone they are meant to be providing a service to but the lack of response and outright rudeness from staff is unbelievable. For the past couple of years the whole building has been complaining about the state of cleanliness, the high crime rates in the building due to lack of CCTV and proper doors, the lack of response time when issues are flagged, the rudeness of staff, the lack of security when large scale events are happening, the rubbish and dumped items all around the building, noise complaints are not dealt with. I would strongly advise against ever renting off either company or having anything to do with them. They don't care about you and all they want is your money. Avoid them at all costs!!!

Resident · 24 August 2023

★★★★★ 5/5

Trustpilot

Great experience with Mark Thompson the…

Great experience with Mark Thompson the whole process has been very easy and Mark has informed me on every step so far it’s been amazing thankyou Mark!

Mrs · 17 September 2025

★★★★★ 5/5

Trustpilot

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Jacquelyn · 22 November 2025

★★★★★ 5/5

Google

Great company. Natalie lawrenson was such a great help from start to finish. She was so polite and helpful with any questions that I had.

Gaz · 11 March 2024

★★★★★ 1/5

Google

The companies solicitors messed up my rent payments, meaning due to their admin mistake I was asked to cough up £300 in full half way through my tenancy. Terrible service & no apology from L&G.

Chloe · 10 June 2023

★★★★★ 1/5

Google

Awful experience! Absolutely no communication with us at all. Don’t bother!!

Kira · 26 May 2024

★★★★★ 5/5

Google

Rating only, no written review.

Mark · 16 January 2026

★★★★★ 5/5

Google

Rating only, no written review.

Tomasz · 16 April 2025

★★★★★ 5/5

Google

Rating only, no written review.

Anika · 10 June 2022