Trusted Agent profile · London
★★★★★
84 reviews across 2 platforms
Bradfield Road, Newham, London, E16 2AX
Legal and General Affordable Homes Limited's office in London, at Bradfield Road, is rated 4.3 out of 5 across 84 reviews on two platforms, including 69 Google reviews rated 4.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI cannot begin to put into words the patience & support I received from L&G, in particularly Jamie F who supported me with the purchase of my new home. 5 star experience from start to finish. Thank you so much!
Hi Jade Thank you so much for leaving us a review and we're so glad to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleBought a lovely 4 bed home with LGAH, Mitchell made the process very easy, from securing the plot to moving in, he was always on point with communication and passing on useful information. Very happy with the overall process.
Hi Jordan, Thank you so much for leaving us a review and we're glad to hear you've had a good experience and are loving your new home! Kind regards, Legal & General Affordable Homes
5/5
TrustpilotWe are currently purchasing our first…
We are currently purchasing our first home through legal and general shared ownership scheme. Very pleased with what we have experienced so far, special thanks to Mark Thompson for all his help and communication. He has gone above and beyond to help us and keep us in the loop with progress.
5/5
GoogleWe purchased our property in six weeks, we couldn't be happier. Jamie Fraser was crucial during the whole process. Always available and ready to answer our questions. Thanks to Jamie and the Legal and General team.
Hi Salvatore, We're so glad to hear of your experience, thanks so much for taking the time to leave us a review! Kind regards, Legal & General Affordable Homes
1/5
GoogleAvoid this company at all costs. Their communication is horrendous. Despite countless emails and voicemails, the delays and lack of responses has ultimately cost us the chance to buy our first home after seven months of chasing a vital document.
Hi Kyle, We’re very sorry to hear that you’ve had some difficulty getting hold of us. Please could you email marketing-team@landgah.com and we’ll do our best to help you with any issues. Many thanks, L&G Affordable Homes
5/5
GoogleWe just bought our first flat with them and the process has been amazing!! Jamie Fraser has been supper supportive and make everything really easy. We recommend them 100%!!
Hi Marta, Thank you for taking the time to leave a review and we're so please to hear of your experience! Kind regards, Legal & General Affordable Homes
5/5
TrustpilotSo far my experience with Mark Thompson…
So far my experience with Mark Thompson has been absolutely faultless. Not only is he such a lovely person to deal with, he has also made me feel so at ease with everything. I’m looking forward to engaging with him more as I progress with the purchase
5/5
GoogleI had a great experience buying my flat with Mark, and Andreia! It was a long process through no fault of L&G, however Mark was available for any questions I had and Andreia was very helpful on completion/handover! Thanks guys :)
Hi Jodana, Thank you so much for leaving us a review and we're really pleased to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleMark Thompson was fantastic, helpful, informative and friendly. I bought my new home in 6 weeks and couldn't be happier with my service. Very happy home owner!
Hi Sarah, Thank you for leaving us a review and we're so glad to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleMark has been absolutely amazing! Always on hand to help, even with what you think may be a silly question! I couldn’t thank Mark enough for the help and knowledge he has provided throughout the whole process. ⭐️⭐️⭐️⭐️⭐️
Hi Lily, Thanks so much for taking the time to leave a review. We're glad to hear you've had a great experience.. and there is no such thing as a silly question! Kind regards, Legal & General Affordable Homes
1/5
GoogleWorst landlord ever!!! Lack of water, leaking roofs, non-functional elevators, no regular repairs & maintenance, zero security / safety, ever-rising indoor ASB and crime, and utter lack of responsibility overall.
Hi Armughan, Thank you for getting in touch, we’re sorry to hear that you’ve not had a great experience. Could you please email marketing-team@landgah.com with some more details about where you live and we’ll look into this. Best wishes, L&G Affordable Homes
5/5
TrustpilotBrilliant customer service
We are in the process of buying a shared ownership property and Mark Thompson has been our point of contact. He has been very efficient and professional, communicating by phone and email to keep us fully informed of the build progress.
5/5
GoogleI cant say thank you to Natalie enough.she has helped me more and more to get things sorted and within a short time scale. You are a credit to the l and g team.
Hi Michael, thank you for taking the time to leave us a review and we're so glad to hear you had a great experience. Kind regards, Legal & General Affordable Homes
5/5
TrustpilotMark Thompson
Mark has been our contact during the process of buying a new build shared ownership property and has provided exceptional service and communications. Keeping us informed throughout as to the progress of the build and the application process.
5/5
GoogleWe bought our first house with legal and general. They made it very easy for us. Mitch was amazing and I highly recommend him if you want a stress free process. Nicky&Jack
Hi Nicky and Jack, Thank you for taking the time to leave a review, we're so glad you had a great experience. Kind regards, Legal & General Affordable Homes
5/5
GoogleJust bought one of the lovely shared ownership builds L&G. After 7 months of problems with a previous purchase (not L&G) that fell through. We had a meeting with the lovely Jamie Fraser at East River Wharf and we ended up buying one of these lovely flats. It couldn’t have been any easier. Jamie guided us through the process and was available any day to help. It took 6 weeks only to complete from when we viewed the property. Jamie recommended the mortgage broker and solicitor who were both amazing and made the transaction super smooth. We look forward to spending many years in our new home. Thanks, Jamie Adam
Hi Adam Thank you so much for leaving us a review and we're glad to hear you've had a good experience and are loving your new home! Kind regards, Legal & General Affordable Homes
5/5
TrustpilotExcellent process
Me and my wife are in the process of buying a new build property with L&G. Mark Thompson has been extremely helpful, patient and is happy answering all of our questions. Thank you Mark!
5/5
GoogleGood & swift process, dealt with Mark Thompson who was very helpful the whole time and very accommodating of all our questions. Great all round
Hi Harry, Thank you for taking the time to leave a review and we're really pleased to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GooglePurchasing our first property with L&G has been a smooth and quick process. From my initial chat with Mark Thompson when I first looked to view the property, to now, just days away from collecting the keys, he has been nothing but helpful. The whole process was well explained from start to finish, our never-ending questions were always answered, and Mark has always tried to accommodate us where he could. Thank you, Mark!
Hi Farhana Thank you for leaving us a review and we're so glad to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleNatalie has been my point of contact, and she has been really helpful. Always willing to talk through questions and queries.
Hi Nichola, Thank you for taking the time to leave a review and we're so pleased to hear all of your questions were answered in a helpful way! Kind regards, Legal & General Affordable Homes
5/5
GoogleOver the moon to have finally exchanged on our new property and cannot wait to complete in the next couple of weeks. Mark from L&G was extremely helpful and supportive throughout the whole process of buying our new property. Always easy to contact and full of information answering any questions we have had quickly. Exactly what you need when going through what can be a stressful time. Thanks
Hi Lewis, Thanks so much for your review, it's great to hear you've had a good experience. Good luck with the move! Kind regards, Legal & General Affordable Homes
5/5
GoogleWe've lived here for two years now, and so far we've had no problems with Legal & General. The process of buying was really straight forward and even when my account person wasn't there, someone was always ready to help and that's so useful as buying could be stressful. I haven't needed them so much since we moved in, but on moving the snags were quickly sorted and the place is always tidy and looked after. We love living here and we're glad we chose it.
Hi Sam, Thank you for taking the time to leave a review. We are glad to hear it! Kind regards Legal & General Affordable Homes
5/5
GoogleI have just started the process of buying with L&GAH and have received really stellar support from Natalie and Mark. They have been patient and kind, and have done everything they could to accommodate the many questions and requests that I have had. Really appreciate it guys, thanks very much!
Hi Misha, Thank you so much for taking the time to leave us a review and we're so glad to hear your experience has been straightforward! Kind regards, Legal & General Affordable Homes
1/5
GoogleI'm extremely disappointed with the way LGAH is managed. The security, hygiene, and antisocial behaviour issues raised by tenants have been met with generic responses and no concrete solutions or timelines. Improvements are urgently needed, including more CCTVs, and stronger entrance doors (especially for special needs individuals). We are waiting for their solution for more than two years, which is unacceptable. We've faced ongoing issues for two years: Lack of accessible entrance doors Frequent breakdowns of entrance doors, leading to unauthorized access Inadequate resolution of antisocial behaviour Insufficient CCTV installation and monitoring Lack of security arrangements on event days Neglected building cleanliness and maintenance Malfunctioning intercoms UPDATE: We did not have a concrete schedule since then or any improvement, just a confirmation mail about they approved the quotation. The entrances are not safe and my bike got stolen from the inside bike storage within the building. Absolutely disappointed.
Hi Gyöngyvér, As confirmed on Trustpilot, we are sorry for the delays and we have approval for the necessary work to go ahead. All residents will be updated once works are complete and will provide all customers with a further update and advice on being extra vigilant if anyone is trying to gain access to the block who does not live there. As advised, we will be in touch with you directly to provide a further update this week. Thanks Customer Care Legal & General Affordable Homes
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