Trusted Agent profile · London
★★★★★
114 reviews across 3 platforms
55 Wells St, London, W1T 3PT
Lambert Smith Hampton's office in London, at 55 Wells St, is rated 1.9 out of 5 across 114 reviews on three platforms, including 57 Google reviews rated 2.2.
57
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
45
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
FacebookLSH are utterly awful - and have given no care for the safety of residents in my block. At one point we had a broken front door for 3 weeks and bins constantly blocking another fire exit - leaving only 1 left. Wholly incompetent and almost NEVER reply to emails without resending 5 times.... A dreadful company who MASSIVELY overcharge and don't care at all about their customers.
1/5
GooglePoor staff management. Rude receptionist and irresponsible asset management team. Not worth for the high price. Regret to appoint them and definitely not renew the service agreement upon expiry.
1/5
GoogleInvoices issued with incorrect dates, including invoices that have already been paid. When you try to get in contact, they are never available and ignore emails for weeks with no acknowledgement. Been trying to request a key fob for a car park for around a month now, without so much as a response on email or phone. Not great to deal with!
1/5
GooglePhoto: bin storage of a residential building "managed" by HLM Property Management (a trading style of Lambert Smith Hampton Group Limited): no garbage collection for weeks.
1/5
TrustpilotI wouldn’t even put 1 star
I wouldn’t even put 1 star, but I had to put a rating to be able to go forward.
1/5
TrustpilotLiar!
CAUTION! DO NOT BUY FROM THEIR AUCTION!Extremely disappointed! Do not use their 574.co.uk auction services! All they want is just take your services charge, nothing else! You won't get the thing even though you win the auction! But you still need to pay their so call admin fee! Absolutely Irresponsible! Don't waste your money and time on them!
1/5
GoogleWorst service and over priced!
1/5
GoogleI dont know much about the quality of their services, but all I can say is that their staff on the phone are rude and dismissive to speak with, and thats all I needed to know about this company before deciding to ditch them. Disgraceful.
1/5
TrustpilotVery bad customer service.
LSH are the managing agent for my block of apartments. They supply no communication and do not respond to mine or my neighbours simple queries. They are being paid by us residents but have no respect for them. It is bad practice and very disappointing from such a large organisation. I wouldn't recommend them to anyone.
1/5
GoogleHaving witnessed the practises at Lambert Smith Hampton - I can truly say they are unprofessional. During one public auction, they had people call in to artificially increase prices by bidding on the phone. They are not to be trusted.
1/5
GoogleShockingly bad service. Responses only after very lond time and chasing. Avoid at all cost.
1/5
TrustpilotShould this company still be allowed to trade?
Reported to The Royal Institute Of Chartered Surveyors.Reported to The Property Ombudsman.
1/5
GoogleCalled many times to ask about a property, the agent never called back or picked up. Very disappointing....I wonder what their clients think about this.
1/5
GoogleAre the first point of contact even trained? Rude and ignorant no manners at all, if you don’t love your job work elsewhere.
1/5
TrustpilotThey have never turned up for viewing…
They have never turned up for viewing and no response for the offer I made. I wonder if they pre-arrange the buyers for a commission.
1/5
FacebookVery slow to settle invoices for building works completed to their properties.
Yes. I am having to take them to court for non payment of invoices.
1/5
FacebookVery slow to settle invoices for building works completed to their properties.
Yes. I am having to take them to court for non payment of invoices.
1/5
GoogleAre the first point of contact even trained? Rude and ignorant no manners at all, if you don’t love your job work elsewhere.
1/5
FacebookPay your service providers invoices
Having to take them to court
1/5
GooglePoor customer service and inaccurate valuation of a commercial real estate project. I will never use their services again.NegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotChloe Hendrick ..... You’re a star ⭐️
Cheers Chloe Hendrick
5/5
GoogleCan't speak highly enough about LSH's service. I dealt with a lovely chap in London who was personable, provided fantastic advice and most importantly saved me money.
1/5
GoogleTeribble customer service, cant get through to them, by telephone, useless answer machine, they do not call back, complete waste.NegativeQuality
1/5
TrustpilotJust bad experience living in a rented…
Just bad experience living in a rented property from these people!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lambert Smith Hampton's London office has 114 reviews across three platforms: 57 on Google, 12 on Facebook (across the whole business), 45 on Trustpilot (across the whole business).
Lambert Smith Hampton London is rated 1.9 out of 5 across all 114 reviews, and 2.2 out of 5 on Google from 57 reviews.
Lambert Smith Hampton London, 55 Wells St, London, W1T 3PT.
