Trusted Agent profile
★★★★★
114 reviews across 3 platforms
55 Wells St, London W1T 3PT
Lambert Smith Hampton's London office at 55 Wells St is rated 1.9 out of 5 across 114 reviews on three platforms, including 57 Google reviews rated 2.2. The 12 Facebook and 45 Trustpilot counts are for the whole business. Checked 9 October 2026.
57
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
45
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleThey never call you back and no one other than the 1st call handler is in. Theyre always on lunch from 9am-5pm so good luck. I was calling from a worldwide brand and they still didn't have any time for me. Worst agency I've ever dealt with commercially. 3 Attempts is more than enough.
1/5
GoogleNo customer service no care or responsibility
1/5
TrustpilotFareham Branch is a disaster zone
Fareham Branch is a disaster zone with the Regional Head Residential (T.R) having a severe case of email phobia and ignorance. Fareham is not a professional office and lacks integrity. I would avoid them at all costs.
5/5
TrustpilotShannon has been amazing in dealing…
Shannon has been amazing in dealing with me and has been very empathetic of my situation and her service has been amazing. I highly commend her for her services and she’s been a credit to the company
1/5
TrustpilotArdingly Court, Leicester
Hannah, I think my flat is in the same building. I concur on everything you have said. We need to get a residents group together. I haven't seen a property manager since 2005.
1/5
Googlethey are very bad in fixing issues with the property. no or less responsive to emails or calls. my roof has been leaking for so many times and i have complained for several times and they have not provided a proper resolution yet.
1/5
TrustpilotHow on earth they are finalists for…
How on earth they are finalists for property managers of the year is beyond me.
1/5
TrustpilotNot interested in working with the community.
This company manage commercial shopping malls around the UK. We have one of theirs in Newton Mearns near Glasgow 'The Avenues'. Their only interest is in their shareholders, and they don't even do a good job of that. They don't work with the communities around their malls and actively block members of the immediate community from advertising community events on their noticeboards. The manager of The Avenues Shopping Centre has an obvious need to control, so fits right in to this company. Not a good look from a Community perspective.
1/5
GoogleAwful, Awful, Awful! I could write a book about the incompetence, failures and sheer audacity of this "business". But confined to a review, they have been shockingly bad in almost every way. They have failed to provide any evidence for their incessant and unsubstantiated demands and threats to recover payment, they have demonstrated that their functions work in silos that have neither the skill nor the will to talk to each other, and their customer service is laughable. It's been a long time since I've been so angry with an organisation. Terribl!
1/5
GoogleI looked them up since I was so horrified by the state of the stairwell in a Pilates studio I go to in angel. Absolutely disgusting that a property management company would let a building get this way. Going to report them to the city for indoor air pollution / construction dust.
1/5
TrustpilotA3 ?Lambert smith Hampton were…
A3 ?Lambert smith Hampton were appointed by my mother in laws insurer Zurich after a recent flood claim
1/5
GoogleIn the last 10 years i have been dealing with 10s of commercial managing agents. this one is just a joke, the never doing there job, the getting paid seat in the office having lunch, i do not understand how property company giving them to deal with there property. not even changing a light bulb, the need to know that someone injured him self, before the come to change a light bulb, landlord avoid dealing with them, your tenet deserve just a bit more. and this is only one example peace and love to all
1/5
GoogleUnbelievable incompetence. I’ve attempted to setup my account for six months, they’ve ignored me, my calls and my solicitor. The old owner still has access to my property’s account.
1/5
TrustpilotFraudulent front of house for IBidder auctions
Just taken part in an online auction for plastic crates in Bideford Devon through Ibidder on behalf of Lambert Smith Hampton. (video Available).On the first occasion mine was the winning bid at 280.00 plus costs. Time had expired and mine was the winning bid...however another 10 mins was added to the auction.I became suspicious so began video and bidding...It happened again !!Clearly the auction is being run on an illegal system.Stay clear of these con artists.
5/5
Googleused Johnathan Manley he was great came and valued within 4 days gave valuation within a week so happy I used them again he new his stuff done what he said he would do no messing about many thanks to lambeth smith Hampton again
1/5
GoogleWe were advised by our Mortgagee bank to go ahead only with this valuation company. Valuation came as £80,000 below the market value compared to other high street agent. Even Zoopla’s valuation was a lot closer to high streets.Very disappointed with their skill and expertise in professional valuation service. We have spent our hard earned money in refurbishment to only be undervalued by these people that too with huge valuation fee compared to other valuation companies. I wouldn’t recommend their valuation service to any one.
1/5
TrustpilotWhy isn't there a No Star rating?
The only reason I gave them one star is because you can't give none. My flat has lost £175K value under their care.
1/5
GooglePoor service. Hugely unreliable and very odd way of doing customer service. You pay over £2000 in management fees and you can never get hold of you LSH account manager
5/5
FacebookQuite frankly, they're so unbelievably awful. Too much to write but long story short, seeking legal advice as they are so poor. Avoid.
1/5
TrustpilotFareham Branch is not very good at all.
Fareham Branch is not very good I'm afraid to say. Tim appears to have an email-phobia.
1/5
GoogleWho are these people posting five start reviews without any comments? Do they even know ehat this company does? Do people who work in Lambert etc know what they are supposed to do? Having dealt with dozens of commercial estate agents in different capacities, this one is the most incompetent by far.
1/5
TrustpilotChasing me for fees for a property I…
Chasing me for fees for a property I sold 3 months ago, despite them telling me what I needed to pay as part of the ridiculously expensive management pack from them and HLM property. Shambles, said would call me and then claimed my phone wasn’t taking calls, got pretty much zero response unless I emailed the managers and never got through on the phone.
1/5
TrustpilotTotal incompetence
The incompetence, misplaced promises and just complete lack of care from these people is unreal.
1/5
TrustpilotI would go lower if i could
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lambert Smith Hampton's London office has 114 reviews across three platforms: 57 on Google, 12 on Facebook (across the whole business), 45 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Lambert Smith Hampton is rated 1.9 out of 5 across all 114 reviews, and 2.2 out of 5 on Google from 57 reviews, checked 9 October 2026.
Lambert Smith Hampton, 55 Wells St, London W1T 3PT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.