Trusted Agent profile · London

Knight Frank Lettings reviews in London

4.8

★★★★★ Excellent

1,950 reviews across 2 platforms

1, Wapping High Street, London, E1W 1BH

Part of Knight Frank, see every office.

Knight Frank's office in London, at 1, is rated 4.8 out of 5 across 1,950 reviews on two platforms, including 189 Google reviews rated 4.7.

Google logo

4.7 / 5

189

Reviews on Google

This office

Trustpilot logo

1,761

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I used Knight Frank's service for my business in Asia, they did not disappoint me. Now in London, with no surprise Knight Frank amazed me with their efficient and professional service! A special 'Thank You' to Jennifer! You've made the let/rent experience much more enjoyable, thank you!

Kelly · 11 June 2018

5/5

Trustpilot

Prompt and professional service from…

Prompt and professional service from Brigette

Anon · 19 July 2021

Agent replied · 26 October 2024

Thank you for your kind review. Kind regardsBrigette

5/5

Google

I had the pleasure of working with Lee and the Knight Frank team recently when purchasing a property. The process was easy and they really understood my criteria, this paired with excellent knowledge of the area made for a fantastic service. I'd highly recommend Knight Frank.

Gemma · 11 June 2017

5/5

Google

Lee (and the team) have provided great service, and made a somewhat difficult situation/purchase successful in the end. He is professional, knowledgable and methodological, and works very hard to drive things forward. We very much appreciate his efforts and would highly recommend Knight Frank to anyone.

Yang · 11 June 2017

5/5

Trustpilot

Our agent (Tom) was very helpful and…

Our agent (Tom) was very helpful and kept us informed of progress at all times

Richard · 17 September 2023

5/5

Trustpilot

Always professional

Chris · 24 September 2026

Agent replied · 10 October 2026

Hi Chris, Thank you for taking the time to leave a review. We appreciate your feedback and are always happy to assist. Many thanks, Knight Frank South Kensington Team

5/5

Trustpilot

Alastair Calotier - Ultimate client partnership

Alastair Calotier

Mrs · 16 September 2026

Agent replied · 24 September 2026

Thank you ever so much for the kind words, Jean. It is a pleasure to look after your property. It has been truly wonderful getting to know both yourself and Frank, and your kindness and trust in myself is greatly appreciated. Thank you for taking the time to leave such a lovely review. I am delighted to have been able to assist you and look forward to continuing our relationship for many years ahead. Best, Alastair

5/5

Trustpilot

Excellent staff

Excellent staff, efficient, helpful and very professional.

Mohamed · 14 February 2020

Agent replied · 11 June 2024

Hi Mohamed It was a pleasure working with you, thank you for your lovely review.Kind regardsChanel

1/5

Trustpilot

Unsupportive

Rating only, no written review.

YANISLAV_DONCHEV · 9 September 2026

Agent replied · 24 September 2026

Dear Yanislav, We apologise that you have not felt supported by the team. Please do reach out to customerexperience@knightfrank.com and we can look into this for your further. Thank you. Knight Frank

5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️

Jane · 9 September 2026

Agent replied · 24 September 2026

Thank you for leaving a review Jane. Wishing you and your family all the best in your new home. Best wishes, Lucy and the Knight Frank Richmond Lettings team

5/5

Google

I have been dealing with Knight Frank Since 1998. They are letting and managing my flats without any problem whatsoever. Gary Hall, Nicky and Jennifer have always been very helpful and professional indeed. Never thought of even once changing the them

Gulshan · 11 June 2017

5/5

Google

Excellent service; friendly, efficient and reliable.

Haki · 11 June 2019

Agent replied · 11 June 2024

Thank you for your kind review

5/5

Trustpilot

Did everything I needed and more

Did everything I needed and more. Cant recommend this place enough.

Steven · 16 September 2023

5/5

Google

I contacted the Wapping office unsure of whom I should talk to, fortunately I talked to Mandy Deacon, who was fantastic, and able to put me in touch with the right person. Couldn't recommend more highly.

Jo · 11 June 2018

5/5

Google

First class service from the whole team in a difficult market. Knight Frank outperformed their competitors with pricing and viewings and made the whole experience as pain free as possible. Number one in Wapping by far.

PATRICK · 11 June 2018

5/5

Trustpilot

It’s very good

perfect. thank you so much

芸汐 · 6 November 2023

5/5

Trustpilot

excellent

Very efficient, conscientious, thoughtful and accessible.

Richard · 11 October 2023

5/5

Trustpilot

Very professional service

Very professional service. Thank you

Paul · 10 October 2023

5/5

Google

A lovely office to work with, I work mostly with Mandy in assisting with the offices marketing needs - she is very friendly and efficient when it comes to the task at hand!

Cheryl · 11 June 2018

5/5

Google

Have known and used Knight Frank Wapping for over 5 years now. Always had super high quality service from entire team. They know the market exceptionally well, are reliable and trustworthy. Definitely would recommend

Alan · 11 June 2017

5/5

Trustpilot

They respond to every inquiry0

Rating only, no written review.

Ahmed · 2 June 2026

Agent replied · 7 June 2026

Thank you so much for your kind words, it is really appreciated. Many thanks, Joanna

5/5

Trustpilot

Feedback

Excellent professional experience.

B · 20 October 2023

5/5

Trustpilot

Efficiency and courtesy

Very efficient and courteous!

EM · 14 August 2023

5/5

Google

Really friendly and very professional service. Ever so helpful with anything! Had a great / smooth experience on our first purchase and now on sale of our Wapping flat! Highly recommended.

Laetitia · 11 June 2017

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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