Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy experience with switching flats on short notice via Knight Frank
Ivanka helped me move property within the same building (surrender existing lease and switch to a new one) with only a 2 day overlap. Both properties were marketed by Knight Frank. She made what could’ve been a very stressful task, easy and smooth. She supported me every step of the way. She was both courteous and professional. I’m very happy with my experience, as I really wanted to switch flats and that process was only possible because of her hard work and commitment.
Ahmed · 19 July 2024
Agent replied · 22 October 2024
Dear Ahmed, thank you for taking the time to write a review for me. I wish you all the best in your new home!
★★★★★ 5/5
TrustpilotSuperb communication by Giselle at…
Superb communication by Giselle at Knight Frank.We were so impressed by Giselle at Knight Frank. Her communication was above and beyond expectations. She was respectful and courteous at all times even when our exchange process was proving tricky. To have a friendly, welcoming, positive voice on the end of the phone made all the difference and eased our stress significantly. What an asset she is to the Knight Frank team. One HUGE thank you, Giselle.
Jenny · 9 October 2024
Agent replied · 22 October 2024
Dear JennyThank you so very much for your lovely and very welcomed review, it’s so appreciated. I wanted to thank you as well for being such wonderful buyers and we successfully navigated the chain with clear communication and a modicum of humour, which is essential when the waters got choppy in the run-up to exchanging contracts!Wishing you every happiness in your beautiful new home.Kind regards,Giselle, Charlie and the team.
★★★★★ 5/5
TrustpilotWhat a lovely team you all are
What a lovely team you all are, from booking a viewing on to all the exchanges and emails inbetween with Helen Waddilove. We saw the house and Helen instantly booked us in for a viewing and from then on she made the process easy for us. She took all the stresses out of a very stressful time and managed to keep everything ticking over in a calm and professional way. She truly is brilliant at her job. We are now exchanged and we couldn’t be happier. Knight Frank are professional and effortless to work with. If we ever move again we will only want to pick up the phone and ask for their services.I’d like to say a big thank you to PJ also who works at the stow branch she was very kind to us.
Skinner’s · 17 July 2024
Agent replied · 22 October 2024
Thank you so much for your very kind review. I am so glad we are managing to get you moved into your new home in a timely manner. I do hope you will be very happy there and do let me know if there is anything I can help with in the future.Best wishes, Helen
★★★★★ 5/5
TrustpilotVery responsive & professional managing agents
We have been renting a house for 5 years now that is managed by Knight Frank. They have been excellent agents! As tenants, it has been so reassuring to know that any issues raised will be attended to immediately. They have also been a very fair in handling the renegotiation process of our tenancy agreement. I must mention our excellent property manager Ahsan Sarwar who has been super responsive and helpful, and also the contract co-ordinator Scott Eddy who handled our re-negotiation very professionally. Thanks Knight Frank!
Anushé · 17 July 2024
Agent replied · 22 October 2024
Thanks so much for your kind words Anushe, it’s a pleasure working with you. We are so pleased you have extended your Tenancy!
★★★★★ 5/5
TrustpilotAbigail Thurston - Well done!
Abigail Thurston of Knight Frank was my letting agent. May/June 2020 she successfully executed a tenancy for my flat in Central London in a short time during difficult Covid time. Abigail is professional, hard working and very active with the search. I was very happy with her performance. She has also followed up from time to time to make sure all is well with the tenancy. Well done.
Thuy · 5 February 2021
Agent replied · 22 October 2024
Thank you so much for your lovely review we, we do appreciated the opportunity to find you a tenant and it has been lovely staying in touch. I look forward to helping you more in the future. Best wishes, Abigail
★★★★★ 5/5
TrustpilotMarie and her team at KF Wapping were…
Marie and her team at KF Wapping were excellent. They found me a top class tenant in very short order and willingly gave further advice well post the lease being in place
Ian · 16 July 2024
Agent replied · 22 October 2024
Thank you for the kind review Ian and it is a pleasure working with you as always. Always here to help if you need any further assistance.
★★★★★ 5/5
TrustpilotIt has been a pleasure working with Anik Ruparelia
It has been a pleasure working with Anik Ruparelia. Anik has always been very responsive and pleasant to liaise with. Anik dealt with all my tenancy matters professionally and effectively. Thank you Anik for all your support.
Premala · 14 April 2024
Agent replied · 22 October 2024
Thank you for your kind review Premala, we will do our best to continue this service for you. Anik
★★★★★ 5/5
TrustpilotKnight Frank flat move; great experience
We recently rented a flat in Imperial Wharf through Knight Frank. The whole process was excellently managed by Beth Tighe, senior lettings negotiator at Knight Frank in Fulham.
Mark · 12 March 2026
Agent replied · 21 March 2026
Hi Mark, thank you for your lovely review. I am so pleased we were able to help, it has been great working with you, and I wish you many happy years in your new home! Best, Beth
★★★★★ 5/5
TrustpilotLexi Solt was very kind and…
Lexi Solt was very kind and knowledgeable. A great addition to KF! Thanks for listening to what we were looking for. Would come back for her!
Ginevra · 17 October 2024
Agent replied · 22 October 2024
Hi Ginevra,Thank you so much for your kind and generous feedback, I’m so pleased to have been able to help you! Please do reach out in the future if I can ever be of assistance and I would be delighted to help.Best wishes,Lexi
★★★★★ 5/5
TrustpilotAnnaise - Knight Frank
Annaise was fantastic in providing a very thorough end-to-end service of securing my deposit and generally helping oversee change of tenants. She is a credit to Knight Frank and was very easy to do business with, really appreciate all the help provided!
Hari · 19 December 2023
Agent replied · 22 October 2024
Thank you for your kind review. It was truly a pleasure to assist you, and I'm delighted to hear that you had a positive experience. If you ever have more questions or need further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotFabienne was extremely helpful in…
Fabienne was extremely helpful in pushing through the transaction so that we exchanged and completed on the same day, less than four weeks after my offer was accepted. She continues to be helpful in finalising details. Thank you Fabienne.
D · 20 February 2024
Agent replied · 22 October 2024
Thank you Diana it was a pleasure working with you, and hope you have many years of happiness together at the new house, Many thanks Fabienne.
★★★★★ 5/5
TrustpilotThank you to Nicole
Thank you to Nicole in the South Kensington office for the wonderful service she provided in buying my first home. She was super responsive, pragmatic and helpful throughout the process.
Louise · 7 August 2024
Agent replied · 22 October 2024
Dear Louise, Thank you for your kind words, it was a pleasure working with you and I wish you all the best in your first home!Kind regards,Nicole & the Knight Frank South Kensington team
★★★★★ 5/5
TrustpilotI highly recommend Knight Frank that…
I highly recommend Knight Frank that has from the very start been very attentive, responsive and very kind and serviceminded. That goes from the searching for accommodation where we had great communication with Nathalie and Katie - and Nathalie organised a very good sighting. During contracting the communication was excellent ant almost all times of the day. Finding our apartment the team has been very helpful with fixing initial things that needed sorted. Mo has been excellent in responding and taking care of all things that needed taking care of.So all in all a very good experience and I would use them again another time.
Jan · 3 July 2024
Agent replied · 22 October 2024
Dear JayThank you so much for taking the time to write such a lovely review! It was an absolute pleasure working with you, and I am so pleased that you are settled in your lovely new property.We look forward to working with you again in the future.All the best, Katie
★★★★★ 5/5
TrustpilotI worked with Sophie Kleinberg and her…
I worked with Sophie Kleinberg and her boss Chanel - absolute pleasure to deal with - professional and courteous - well done guys
Uludapatha · 25 November 2024
Agent replied · 27 December 2024
Thank you for the lovely review. It was a pleasure to work with you too and we look forward to working with you in the future. Best wishes,Chanel and Sophie
★★★★★ 5/5
TrustpilotInes was incredibly helpful throughout…
Ines was incredibly helpful throughout the entire process! They were attentive and very diligent in helping us deal with the referencing company when they were slow to get the information required.
Sam · 19 July 2024
Agent replied · 22 October 2024
Hi Sam,It’s been my pleasure, hope you and Kennedy are very happy in the flat!Enjoy the gardens!
★★★★★ 5/5
TrustpilotThe colleagues at Knight Frank were very helpful
The colleagues at Knight Frank were incredibly helpful with facilitating our lease renewal. Incredibly responsive, efficient, - Debbie was particularly helpful with this process. Many thanks Debbie for all of your help.
Da · 13 July 2024
Agent replied · 22 October 2024
Thank you for very much for taking the time to write a review - it was a pleasure dealing with you.
★★★★★ 5/5
TrustpilotAnastasiia Shatalova has been managing…
Anastasiia Shatalova has been managing our portfolio of properties. She is always polite professional and proactive. She endeavoured to get the best solutions in terms of quality and price. Very happy with the service she provided.
Farid · 9 April 2024
Agent replied · 22 October 2024
Dear Farid,Thank you for your kind words. This was a huge pleasure for me to work on all your properties. I wish your business growth and prosperity. Hope for a chance to work together again one day.Anastasiia
★★★★★ 5/5
TrustpilotWalid has offered excellent end to end…
Walid has offered excellent end to end service and support from seeking a property to settling in. Very professional, responsive and willing to go the extra mile. Thank you Walid for a great experience!
Jo · 15 May 2024
Agent replied · 22 October 2024
Dear Jo,Very appreciative of your kind words, and thankful we worked together so well to secure a swift turnaround for Ian.I hope to work together once more,Walid
★★★★★ 5/5
TrustpilotMy experiences with Henry Nwokejiobi…
My experiences with Henry Nwokejiobi has been great. He has always been responsive and friendly, I have no complaints. I think he is an asset to Knight Frank.
MJ · 29 August 2024
Agent replied · 22 October 2024
Thank you very much Mr Lee, for your kind words. I hope I continue to deliver high-quality customer service and that I am able to fulfil, all that is required of me. Thank you once again. Henry
★★★★★ 5/5
TrustpilotBeth Tighe was excellent!
Beth was excellent from showing us around the property to organising the tenancy agreements to get it sorted before Christmas!
Toby · 22 December 2025
★★★★★ 5/5
TrustpilotI enjoyed talking with Scott via email
I enjoyed talking with Scott via email, and I found him very helpful and co-operative. My communication was only through emails, he usually responds to emails very quickly with a proper solutions to my concerns. He seems quite supportive and positive in the favor of Tenants when dealing with landlord. It might be good to consider giving more authorities to Scott when he is dealing with landlords regarding apartment's facilities in a favor of Tenant; for instance to renovate or change them in particular when the tenant is about to renew the contract and expects some sense of co-operation from landlord. Thanks you very much Scott.
Hanieh · 19 June 2024
Agent replied · 22 October 2024
Thank you Hanieh for your kind words. It has been my absolute pleasure. Best wishes,Scott
★★★★★ 5/5
TrustpilotThanks to Knight Frank
Thanks to Knight Frank, our property was successfully sold. I appreciate their kind cooperation.
YS · 17 June 2026
Agent replied · 24 June 2026
Dear Mr Sato, thank you for taking the time to write a review. It really was a delight working with you and your colleagues; and I am so glad we provided a successful result for you. We would be delighted to help in the future if there is anything we can do.
Very best wishes,
Tim, Sonia & Knight Frank St Johns Wood
★★★★★ 5/5
TrustpilotFantastic Service
We have reported a couple of issues and Daniel, our property manager, made sure that they were sorted out in a prompt and professional manner. Thank you Daniel for a great experience.
Stella · 19 June 2024
Agent replied · 22 October 2024
Hi Stella, Thank you for your review and kind words. I look forward to working with you in future and providing excellent service for you.Kind regards,Daniel.
★★★★★ 5/5
TrustpilotWe have had a great experience with Knight Frank
We have had a great experience with Knight Frank team from the start of our tenancy. We especially have to thank our agents, Scott Eddy and Laura Eaton for patiently accommodating our multiple changes in tenancy end date in order for us to move in to our new place smoothly. Professional, efficient, responsive! What more can I add to this five-star experience with Knight Frank. Certainly, the best estate agents of all in London.
Harry · 27 September 2024
Agent replied · 22 October 2024
Dear Linn, Thank you so much for your kind words, it is our pleasure to assist, and we are glad we have managed to make this work for you.We wish you all the best with your new home! Please do let us know if we can be of any assistance.Best wishes, Laura & Scott
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