Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTenant feedback
Tenant feedback: Leti Lupy has been amazing, super responsive and she has been the best person we have worked with! I enjoy working with her as she is punctual, dependable, and manages repair expenses well.
VH · 22 September 2026
Agent replied · 24 September 2026
Dear Wladimir,
Thank you for your wonderful feedback. I'm delighted to hear that you've enjoyed working with me and that my support has made a positive difference. Your kind comments are greatly appreciated, and it has been a pleasure assisting you.
Many thanks,
Lety
★★★★★ 1/5
TrustpilotPoor care
My tenancy ended more than a month ago and Knight Frank still has not returned my deposit.
I have contacted them repeatedly and have been told several times that the deposit would be sent “tomorrow”, yet the payment has still not been received.
The most frustrating part has been the repeated promises without any resolution or clear explanation for the delay. I have now had to make a formal complaint and consider escalating the matter externally.
This has been an extremely disappointing experience, particularly from a company of Knight Frank’s size and reputation.
Kerem · 7 October 2026
Agent replied · 10 October 2026
Dear Kerem,
We are really sorry to hear about your experience. We are aware a member of the team has been in touch with you today. s the deposit is held by Knight Frank as stakeholder, we are unable to release any funds until both the landlord and tenant have reached agreement regarding the deposit. We appreciate that previous communications may not have made this clear and apologise for any confusion caused.
Thank you.
Knight Frank
★★★★★ 5/5
TrustpilotRent Renewals
We are glad that our rent contract renewals are always very smooth and completed satisfactorily for both parties. We would like to thank Charlotte Maclean , partner, renewals negotiator for excellent service.
Choon · 7 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It has been a pleasure helping you with the renewal, and I’m delighted we were able to get everything completed. Please feel free to contact me if there is anything else I can help with.
Kind regards
Charlotte
★★★★★ 5/5
TrustpilotJames was really helpful with my whole…
James was really helpful with my whole process of moving in and everything related to my new tenancy. Honestly James made my whole process 1000 times easier for me. Thank you!!
Melis · 11 October 2026
Agent replied · 12 October 2026
Thank you for the kind review, Melis.
It has been a pleasure helping you move in, and I am glad that I have made the process easier for you.
Please do let me know if there is anything else that I can help with.
Best wishes,
James
★★★★★ 5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Benat · 11 September 2026
Agent replied · 24 September 2026
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future.
Kind regards,
Iftina
★★★★★ 5/5
TrustpilotDom has been very helpful and efficient…
Dom has been very helpful and efficient in managing my two properties in King's Cross. Fast turnaround and response. These are important to me.
WM · 30 September 2026
Agent replied · 22 October 2024
Dear Eddie,
Thank you very much for your kind review. It’s a pleasure managing your properties, and I’m delighted you’ve been happy with the service.
We really appreciate your feedback.
Best wishes,
Dom
★★★★★ 5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Louise · 6 October 2026
Agent replied · 10 October 2026
Dear Louise,
Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future.
Best wishes,
Tom and the Knight Frank Cheltenham team
★★★★★ 5/5
TrustpilotFantastic experience renting through…
Fantastic experience renting through Knight Frank! Carmen was so professional, attentive, and supportive from start to finish. Couldn’t have asked for a better agent!
林恺 · 22 September 2026
Agent replied · 24 September 2026
Hi 林恺 刘,
Thank you so much for your 5-star review. I really appreciate you taking the time to share your feedback. If there’s ever anything I can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
Carmen
★★★★★ 4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
T · 8 October 2026
Agent replied · 22 October 2024
Dear Tian,
Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you.
Wishing you all the best.
Kind regards,
Emma
★★★★★ 5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
ANDREA · 21 May 2026
Agent replied · 28 May 2026
Dear Andrea
Thank you for your kind words. It was a pleasure working with you on this year’s rent review.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotKnight Frank has done a great job…
Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.
Peter · 15 May 2026
Agent replied · 28 May 2026
Thank you ever so much Peter for your kind review and for taking the time to leave it.
Thank you again.
Domnita
★★★★★ 5/5
TrustpilotAva has been exception since the start
Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her
John-Paul · 8 May 2026
Agent replied · 28 May 2026
Hi John-Paul,
Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout.
Best regards,
Ava
★★★★★ 5/5
TrustpilotSarah Gunn - what a star
Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.
Julie · 9 May 2026
Agent replied · 28 May 2026
Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience.
Wishing you all the best,
Sarah and the Knight Frank South East New Homes team
★★★★★ 5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Saula · 14 May 2026
Agent replied · 28 May 2026
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
★★★★★ 5/5
TrustpilotTruly exceptional service
I was in the midst of travelling whilst trying to secure my new home. Summer went over and above to make the process as seamless as possible - working beyond her normal hours to ensure everything was in order. Truly exceptional service.
Amanda · 13 March 2026
Agent replied · 21 March 2026
Hi Amanda,
Thank you so much for taking the time to leave such a wonderful review - that’s incredibly kind of you.
I’m really glad I could help make the process smooth for you, especially while you were travelling. It was an absolute pleasure assisting you.
Best wishes,
Summer
★★★★★ 5/5
TrustpilotPhoebe Y from Knight Frank was always…
Phoebe Y from Knight Frank was always very responsive, efficient with communication and quick to sort things out whenever an issue arose. Even the deposit discussion, which is never an easy conversation, was handled clearly, concisely and professionally. I’ve lived in London for a long time and dealt with many estate agents, and Knight Frank has honestly been one of the most pleasant to work with.
Kaylagrc · 11 September 2026
Agent replied · 24 September 2026
Hi Kayla
Thank you for your kind email.
It has been a pleasure assisting you throughout your tenancy and during the move-out process. On behalf of the team, I would like to thank you for your cooperation and wish you all the very best in your new home.
Positive feedback is always valuable to our team and helps us continue to improve our service.
Thank you once again, and please do not hesitate to get in touch if we can be of any assistance in the future.
Regards
Phoebe
★★★★★ 5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Benjamin · 17 May 2026
Agent replied · 28 May 2026
Dear Benjamin,
Thank you very much for your kind words- I really appreciate you taking the time to write a review.
It was a real pleasure working with you, and I am glad I could help you find the right place.
Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future.
Kindest regards,
Louna
★★★★★ 4/5
TrustpilotA company focussed on delivering the sale
Knight Frank were always quick to respond and follow up any questions we had about purchasing the property, from our initial viewing to completion. The agent we were dealing with quickly grasped any relevant factors and was focused on finding a way to move the process on. They were proactive, liaising with the various parties (vendors, solicitors, management company), anticipating factors that might hold things up. They were at all times calm, polite and encouraging.
Steven · 14 June 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave this review, Lottie and the rest of the team were delighted to help you, and although there were some challenges along the way, we got there in the end! We hope you’ll be very happy in your new Winchester home.
Best wishes George, Lottie and the Knight Frank Winchester team
★★★★★ 5/5
TrustpilotSuperb experience
Lety was fantastic, extremely responsive, helpful, and friendly. Thank you, Lety!
Andrew · 28 September 2026
Agent replied · 22 October 2024
Andrew,
It was a pleasure working with you, and I'm delighted to hear that you found my support responsive, helpful, and friendly. Your kind words are truly appreciated and mean a lot to me.
Wishing you all the best, and thank you again for taking the time to leave a review!
Lety
★★★★★ 5/5
TrustpilotDomnita has been such a great property…
Domnita has been such a great property manager. Regular and clear communication, actions any issues as quickly as possible and both professional and pleasant to deal with.
David · 16 June 2026
Agent replied · 24 June 2026
Dear David,
Thank you very much for your kind words!
It is a pleasure to work with you.
Kind regards,
Domnita
★★★★★ 5/5
TrustpilotAva Ho - Reliable, sharp, and always delivers!
I've been working with Ava Ho at Knight Frank for a while now and honestly couldn't be happier. She's prompt, efficient, and always on top of things, I never have to follow up twice. As someone who travels a lot, this matters more than anything. I can hand off an open issue to Ava and know it will be handled properly without me having to babysit the process, her judgement is excellent and she goes to great lengths to follow through. If you're an overseas landlord, she's exactly the kind of person you want managing your property.
T · 9 May 2026
Agent replied · 28 May 2026
Hi Ms Chang,
Thank you so much for the lovely feedback. I’m really pleased to hear that I’ve been able to help and that you’re happy with the service.
Best regards,
Ava
★★★★★ 5/5
TrustpilotCommendation for Ava HO, Knight Frank
My husband, Andrew Lau, and I would like to commend Ava Ho from Knight Frank for her exceptional helpfulness and proactiveness in managing the affairs of our unit at A802 Neo Bankside. Her dedication has been consistent not only on individual occasions but throughout the entire period since she took over the management of our unit. We feel confident that our property is in very capable hands under her care, and we consider ourselves truly fortunate to have her assigned to manage our unit.
Lilian · 8 May 2026
Agent replied · 28 May 2026
Hi Lilian and Andrew,
It is always a great pleasure to help. Thank you very much for your continued support!
Best regards,
Ava
★★★★★ 5/5
TrustpilotMany thanks
Many thanks to Katie and Lana for such a positive experience with Knight Frank. They were kind, professional and quick to answer any questions I had. I felt in very safe hands!
Lauren · 6 May 2026
Agent replied · 28 May 2026
Dear Lauren,
Thank you so much for your kind words. It was our pleasure to help you with your move into your new home!
If you need anything else property related in the future please don’t hesitate to contact us.
Katie and Lana
★★★★★ 5/5
TrustpilotBeth is the BEST
Recently Knight Frank helped us find a property to rent. Beth was unbelievable. She really listened to what we wanted, what our budget was and what it included and she found us the perfect place! We are so happy with it, and the experience has been really seamless. Beth is professional, really friendly and all around a joy to work with. She makes herself available to answer any questions or concerns and I really felt she took the care of thought to only show us properties that suited what we were looking for. Its honestly been the most seamless letting process I have been through since moving to London. Thank you Beth!!
Kimberly · 22 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
