Knight Frank reviews

★★★★★ 1/5

Google

Before renting a flat managed by this company, I would not have expected the experience to be so difficult. The points below describe my personal experience during a two-year tenancy so that others can form their own opinion. The only person who consistently appeared helpful during my interactions was Kamran. He was friendly during the property viewing and stepped in a few times when I was struggling to get responses regarding certain issues. The check-in report stated that the flat had been professionally cleaned. However, when we moved in, it appeared dirty and dusty. We had to request additional cleaning and provide photos before the issue was addressed. The company presents itself as carefully selecting tenants. However, during my tenancy the experience with other tenants in the building was mixed. Some tenants regularly held late-night gatherings and there were occasions with loud arguments during the night (around 2, 4 a.m.). There were also times when people were sitting or lying in the common stairway area, which raised safety concerns for me. These situations made the building environment difficult at times. During the tenancy we encountered a mouse in the flat. The issue was reported immediately with photos. Pest control was arranged only several weeks later after additional follow-up. I suggested that pest control might be organized for the entire building as the company manages all five flats but this was declined. A similar issue later occurred in another flat in the building. Over time it became clear that several windows in the flat were poorly sealed. There appeared to be gaps between the window frames and the walls, which allowed cold air to enter during colder months. We purchased insulation materials ourselves to reduce the drafts as it cause chronic back pain for me and wife. Because previous maintenance requests had taken a long time, I decided not to raise this additional issue formally. While contacting utility providers, I noticed that the gas supplier associated with the property had changed at some point. When I informed the property manager, I was asked to urgently switch back to the previous supplier as tenants were reportedly not allowed to change providers. The process took around three weeks and several hours of phone calls. After informing the property manager that the change had been completed, I was told that returning to the previous supplier had actually been optional. Some items in the flat (such as old bedsheets, pillows, and a mattress) appeared very worn. I suggested replacing or disposing of them, even offering to purchase replacements myself, but I was told they needed to remain in the property. As a result, I had to store these items during the tenancy, which took up space. At the end of the tenancy, I also asked whether the landlord might want me to leave some useful items I had purchased. I was instructed to remove everything and informed that leaving items could potentially result in a removal charge. Mould appeared periodically in the flat, which may have been related to ventilation issues. I arranged professional cleaning through the company recommended by the property managers. Despite this, I was charged over £100 for several minor issues noted during the checkout process (for example small marks or minor damage). The soundproofing in the building was very limited. From the bedroom it was possible to hear neighbours using their bathroom and other everyday activities. Combined with late-night noise from some tenants, this significantly affected sleep during parts of the tenancy. I reported the noise concerns to the property managers; a note was sent to the building once, but the situation remained the same. Overall, this tenancy was a very stressful experience for me and my family. After the two-year fixed contract ended, it took some time to recover from the impact of the living conditions and ongoing issues. Based on my personal experience, I would be cautious about renting a property managed by this company.

Fair · 16 March 2026

★★★★★ 1/5

Google

Very poor experience with 3 different Lettings leads at Knight Frank Hyde Park. They lied to us about a major factor. They made errors in the contract. They didn’t communicate well with each other. They had inconsistent messaging to us. They forced us to pay the first months rent two weeks earlier than necessary. There were other annoying things. Sloppy all around. But the lie still grates. And this is Knight Frank! No wonder estate agents have a poor reputation. Fortunately, some of the smaller ones are better organised, more personable and less corporate.

Ralf · 13 October 2025

★★★★★ 5/5

Google

I couldn't be happier with my experience at Knight Frank. The entire process was incredibly smooth, efficient, and completely hassle-free from start to finish. I must give special recognition to Carmen, who was absolutely outstanding throughout. She was not only highly professional and always on top of every detail, but also genuinely kind and such a pleasure to work with. Her dedication and expertise made what could have been a stressful experience truly enjoyable. Thanks to Carmen and the excellent team at Knight Frank, I'm now living in my dream flat! I would wholeheartedly recommend their services to anyone looking for top-quality estate agency support.

Matthys · 16 September 2025

★★★★★ 5/5

Google

I had an amazing experience working with Carmen Vigneron! She was incredibly professional, friendly, and went above and beyond to help me find the perfect flat. The whole process was smooth and stress-free thanks to her guidance and support. Carmen was always available to answer my questions (many questions), provided great advice, and made sure I felt confident every step of the way. I truly appreciate all the extra help she gave me beyond just finding an apartment. Highly recommend her services to anyone looking for a reliable and dedicated agent!

Mihnea · 13 September 2025

★★★★★ 5/5

Google

We had the absolute pleasure of working with Carmen Vigneron and the experience was seamless from start to finish. Carmen’s professionalism, diligence, and impeccable attention to detail were truly outstanding. She is not only a problem-solver and fixer, but also the most approachable and responsive agent we’ve ever met. Carmen was always polite, friendly, and ready to assist with any query, making the entire process smooth and stress-free. She took care of every detail with remarkable precision, which gave us complete confidence throughout. We felt genuinely lucky to have her looking after everything for us. It quickly became clear why Knight Frank has held such a stellar reputation for almost 130 years, professionals like Carmen set the standard. We couldn’t recommend Knight Frank more highly.

Stenio · 13 September 2025

★★★★★ 5/5

Google

Moving to London from abroad (while working full-time all the way through to departure!) seemed daunting. At times, it seemed impossible. The professionals at Knight-Frank - and especially Carmen - faced these challenges with me, remained flexible, and served as calm assurance that we would easily work through any issues that arose, and we did! I cannot recommend their services highly enough.

Quinci · 5 December 2025

★★★★★ 5/5

Google

Carmen has been fantastic. The fact that a major war is broken out which is thrown my world into turmoil, Carmen has absolutely been wonderful. Professional, first class, patient, and an advocate for me. It's too bad the landlord was being so difficult. Otherwise Carmen has been wonderful.

Esteban · 16 March 2026

★★★★★ 5/5

Google

I’m so grateful to Carmen Vigneron for all her help in finding my new flat. From the very first viewing, she was kind, approachable, and genuinely supportive. She was always available to answer my (many!!!) questions, responded so quickly every time, and made the whole process feel smooth and stress-free. Thank you Carmen, you made what could have been a stressful experience feel easy and even enjoyable!

Anna · 13 September 2025

★★★★★ 5/5

Google

Pleasure dealing with this agency, they were able to find us a flat very quickly, and a special mention to Carmen, who’s always very responsive and helpful

Ryan · 2 April 2026

★★★★★ 5/5

Google

I just moved into a property managed by Knight Frank Hyde Park Estate Agents, and was very pleasantly surprised by how clean the flat was! Ellie Davis was particularly helpful during the contract signing process, always answering my emails and querries promptly, and I really appreciated her assistance.

Adèle · 7 August 2025

★★★★★ 5/5

Google

Carmen was fantastic in helping us secure our new flat so quickly! Her professionalism and efficiency was imperative to our experience. Thank you again, Carmen!

Carmen · 16 February 2026

★★★★★ 5/5

Google

We had an excellent experience working with Carmen in securing our rental flat. She provided genuine and transparent insights during viewings, helping us make informed decisions. Despite multiple offers on the property, Carmen worked swiftly to secure it for us. She also went the extra mile to ensure that the flat was furnished to a high standard, arranging the replacement of worn items without hesitation. Even after the lease was finalized, Carmen continued to support us with additional viewings and prompt communication whenever questions arose. Her professionalism, integrity, and commitment truly set her apart. Highly recommended.

Omer · 12 November 2025

★★★★★ 5/5

Google

Very positive experience, Carmen was very professional, kind and helpful throughout the whole process.

Edoardo · 2 April 2026

★★★★★ 5/5

Google

We couldn't be more grateful for the incredible service we received from Carmen Vigneron. From the very beginning, she was professional, incredibly kind, and genuinely dedicated to helping us find not just any flat, but our dream flat, and she delivered beyond expectations. It truly felt like she cared about finding us a home, not just closing a deal. Thanks to her hard work, support, and trust, we’re now happily settled in a place we absolutely love. We highly recommend her to anyone searching for a home. Thank you again, Carmen, you’re a true star!

Karolina · 13 October 2025

★★★★★ 5/5

Google

Kamran Shirazi was very nice and efficient with me and my partner and went above and beyond to help us searching for our apartment. I would like to highlight the fact that we were also based abroad during the search and I want to say that his effort was much appreciated and made this process much easier for us. He has been regularly messaging with relevant choices and always provided pictures and videos of the premises. He also arranged virtual viewings when we could not be present in person and he was always available and proactive. Thank you.

El · 20 June 2023

★★★★★ 5/5

Google

Kiran Sandhu partnered closely with me through a complicated sale process, he was always super responsive and very professional. The team goes above and beyond and really invests in a longer term relationship with their clients. If I could give Kiran and team 6 stars, I would do.

Alice · 27 December 2024

★★★★★ 5/5

Google

Gaia Londei was very helpful throughout the process and provided great communication throughout

Charlie · 11 January 2026

★★★★★ 5/5

Google

Had another great experience with the the Knight Frank team, led by Ms Eleanor Davis Marla. She is very professional, organised and has a genuine sense for customer service. Have recommended her already to my neighbours in Lancaster Gate. Ms. Eleanor achieved +12.5% above my asking price for my rental. Thank you Eleanor and the Knight Frank Hyde Park team!

Andy · 26 May 2024

★★★★★ 5/5

Google

Kiran @ Knight Frank Hyde Park is, hands down, one of the best agents in the business. We met him early in our search and he proactively took on the role of trusted advisor from day one. He really spent the time with us to understand our needs and attentively listened to feedback after each viewing to fine-tune his recommendations. He spent time educating us on the market and consistently lined up highly-curated viewings that helped us quickly refine what we were looking for. He was never pushy and always took the approach of supporting us to find a home that we loved, including introducing us to our mortgage advisor. In short, if you’re looking to buy a property in the Hyde Park area, there’s no one better than Kiran.PositiveResponsiveness, Quality, Professionalism

Riya · 20 June 2022

★★★★★ 5/5

Google

Very positive experience with Ellie and Omar throughout. After our purchase fell through we were left with only two weeks to find a new property - Ellie and the team made the process quick and easy and we were very grateful for the support moving our utilities over too. Thank you so much.

Beth · 16 April 2024

★★★★★ 5/5

Google

We have had an excellent service from Knight Frank's Hyde Park office in successfully selling our flat. We were stuck in France throughout but Tim Perks and Hussein El-Aboody took that in their stride. They found good buyers and got sensible and reasonable terms. We were always well informed and helped at all points. Hussein was constantly involved in navigating our situation ranging from good and thoughtful negotiating to helping to manage covering removals and preparation for the excellent cleaning of the flat. He was tireless and unflappable and we came to rely on him a lot. This was a very high quality performance from Knight Frank and we are extremely grateful.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 27 August 2021

★★★★★ 5/5

Google

I posted this 5 rating because of the exceptional professionalism of their representative Kamran Shirazi. Intelligent, polished, experienced, service oriented advisory approach, creative in identifying alternative solutions to issues that arise. I would recommend that you have him by your side, whether you are selling, seeking tenants, buying, or renting. A gentleman who is a refreshing change from the many young hustlers out there of questionable ethics and abilities. He truly cares.

Mark · 14 May 2025

★★★★★ 5/5

Google

very helpful and efficient staff, Ellie is very knowledgable and has provided extensive support throughout the rental preparation process!

Nirada · 30 May 2025

★★★★★ 5/5

Google

Kamran Shiraz is very helpful and kind and alway checking up and try to make everything convenient for me make my life much easier. He alway there answer message regularly and get everything I ask to be done and get back very quick, even he …

Remy · 16 April 2024