Knight Frank reviews

★★★★★ 5/5

Google

Zara was a very helpful, reactive and professional estate agent for our move from Milan to London. She helped us secure a rental property in Marylebone, and we are immensely happy in our new home!

MP · 16 April 2023

★★★★★ 5/5

Google

Daniel was responsive, charming and above all honest. He was a breath of fresh air after encountering so many dis-interested estate agents.

Subul · 25 August 2019

★★★★★ 1/5

Google

Isabella Maltman, one of the letting agents has caused me significant distress around the Christmas and winter holiday season with the rising bills i need to pay. I entered into a deposit dispute over a sum of £2.2k deposit, in which the landlord and I had a dispute over £400 with the remainder £1,790.30 being undisputed. Instead of releasing the undisputed amount (which i have urgently needed to pay the rising bills over winter) Knight Frank have pressured me into raising the dispute to TDS over the full amount so that it is unlikely i will get any of my money returned until the case is resolved. Who knows, either way the whole process has been massively unclear. At first it seemed they woudl give the undisputed amount back but then after sending my bank details and chasing them on the phone they said they needed the landlord to confirm again on email (even though he already had). After finally chasing the landlord down again he was annoyed he had to make a further confirmation that my undisputed amount can be returned. On for THEN knight frank to tell me that i need to raise the dispute with TDS before anything can be returned. Then finally after doing that they said they needed my bank details again (id already provided them) and they could either return the undisputed amount or send it to TDS. It’s still not clear whats going on. Terrible post tenancy service all around.

Elle · 16 April 2023

★★★★★ 5/5

Google

I've just moved to London for work and I needed to find a one bedroom flat near central London on short notice. I didn't realise how competitive the London rental market would be, but Kim Wiggins was excellent. She was very helpful and made the search much easier for me.

Ben · 24 August 2020

★★★★★ 5/5

Google

Christian and Craig were fantastic, head and shoulders better than their competitors. Very honest and great at their job. Wouldn't use anyone else.

Kristi · 25 August 2017

★★★★★ 5/5

Google

Edwin Chan made our life very easy as over seas landlords by helping us to prepare and file our tax return. His communication was both timely and concise and he should be a role model as best in class for all customer interaction at Knight Frank. Thank you Edwin!

James · 24 August 2020

★★★★★ 5/5

Google

Knight Frank Marylebone especially Abigail Thurston from the Letting department was just first class, I can't recommend her enough.

Steve · 25 August 2019

★★★★★ 5/5

Google

Abigail has been very helpful by being informative and answering emails quickly. I would definitely recommend Knight Frank!

Amalie · 25 August 2019

★★★★★ 5/5

Google

We have rented with Knight Frank for over 4 years and their property managers have been very helpful. Charlotte Moore who manages our property has been exceptionally helpful in getting our persistent boiler and heating issues sorted. Timely responses and very efficient handling of issues. Thanks Charlotte!

Shilpa · 24 August 2020

★★★★★ 5/5

Google

Craig was professional, efficient, good feedback after all viewings and a speedy exchange and seamless negotiation. Wouldn't use anyone else.

Linds · 25 August 2017

★★★★★ 5/5

Google

Abigail Thurston was very helpful in finding a suitable flat for us. Overall service was very good.

Meli · 25 August 2019

★★★★★ 4/5

Google

Abigail was really thorough, quick and helpful whilst we were looking for suitable property to rent. Recommend!

Jennie · 25 August 2019

★★★★★ 5/5

Google

A big thank you to Alice Finch Noyes in the Marylebone office. She has been extremely hardworking, utterly reliable and a pleasure to deal with. Her professionalism and attention to detail is second to none. You are very very good at what …

Pooja · 16 April 2021

★★★★★ 5/5

Google

Lizzie was very helpful and reliable throughout. She made the whole process smooth and easy. Many thanks once again.

Alexander · 25 August 2017

★★★★★ 5/5

Google

Jordan Turian helped me secure the exact property I was looking for in no time at all. He is a true professional that knows the areas well and is a joy to work with. All the more impressive given the recent scarcity in the rental market. Highly recommended!

A · 24 August 2022

★★★★★ 5/5

Google

Professional and proficient service from Craig Draper and the team at KF Marylebone from start to completion.

Hazel · 25 August 2017

★★★★★ 5/5

Google

We have had first class service from KF . Craig Draper is a pleasure to deal with - sound advice, thinks carefully about the needs of both vendor and purchaser, and goes the extra mile in communicating in a timely way throughout the transaction. Highly recommend.

Lesley · 25 August 2019

★★★★★ 5/5

Google

Charlotte has been very professional and responsive to our needs as tenants of a KF managed property. I enjoy working with her, and know that I'm in good hands when something needs attention in our property. Would recommend and would work with again.

Richard · 24 August 2020

★★★★★ 5/5

Google

Jordan Turian is Truly the best agent we’ve dealt with in the past 8 years. His follow-up, attentiveness and efforts are second to none.

Roulana · 16 April 2023

★★★★★ 5/5

Google

It was my first time using Knight Frank as an agent to let my flat in Marylebone (March-May 2020). The overall experience was excellent thanks to Marielle Papadopoullos and Abigail Thurston. They were both professional, hard working and …

Thuy · 16 April 2021

★★★★★ 5/5

Google

Dealt with Emily Englander and Lizzie Normandale. Professionally managed and well negotiated letting process. Highly recommended.

Gideon · 25 August 2016

★★★★★ 5/5

Google

James Hewitt (of the Baker Street Office) is an exceptional consultant. He assisted my wife and I with our house purchase this month and there are genuinely no words that could do justice to the outstanding level of service we received. He is extremely professional and diligent in all that the does. His advice and guidance was spot on time and time again. He was almost always on the end of the phone when we needed him and when he was not he would respond/call us back literally within minutes. The level of client care we received was beyond our expectations. He is a consummate professional and a credit to the industry and to Frank Knight!

Tom · 16 April 2022

★★★★★ 5/5

Google

If you need to buy or sell a property in Marylebone, the manager Christian is the best person to contact. He has over 20 years experience with properties within this area.

Adel · 16 April 2022

★★★★★ 5/5

Google

Lizzie Normandale provided us the perfect service! Giving her our most important facts to find the right apartment it took Lizzie a couple of days to find them. We had a choice of 5 flats which all suited our expectations. We decided on the most beautiful one and we are very thankful Lizzie on your fantastic service incl contract signing etc!

Astrid · 25 August 2017