Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a great experience working with Jonathan at Knight Frank Chelsea during my property search. He was very professional, responsive and helpful throughout the whole process, and really took the time to understand what I was looking for. He ultimately helped me find a place that I’m very happy with, and his follow-up throughout the process was always prompt and professional. He made the whole experience smooth and straightforward, and I would definitely recommend Jonathan to anyone looking to rent in the area.
Nora · 11 September 2026
Agent replied · 11 October 2026
Thank you so much for your lovely feedback. I'm pleased that I was able to help with your search and hope that it lives up to all your expectations. It was a brilliant to work with you and help you through the process and I am very grateful for your responsiveness along the way.
Many thanks,
Jonathan and the Knight Frank Chelsea Lettings team
★★★★★ 5/5
GoogleWe recently dealt with Knight Frank Chelsea. Archie was the most helpful, organized, patient and composed negotiator we have encountered. He is a superb professional that guided us with ease through a fairly demanding process of a listed property. Our position abroad at the time made things more difficult and, had it not been for him, his skills and manners, it is likely we would not have „landed smoothly“. Thanks very much Kinght Frank Chelsea!
Αφροδίτη · 11 July 2026
Agent replied · 11 October 2026
Thank you for your kind words. It was a pleasure helping you through the purchase, especially with the challenges of managing everything from abroad.
I'm delighted to hear you felt supported throughout the process, and I truly appreciate your trust in us. Wishing you all the best.
Best wishes,
Archie Shuttleworth and the Knight Frank Chelsea Team
★★★★★ 5/5
GoogleI've just bought my 20th home from Knight Frank and Emmie-Lou made it an absolute pleasure.
A professional throughout she brought me, my client and the seller together to exchange contracts yesterday on a super flat in Kensington. Across all the detail, un-phased by the process and polite and courteous all the while.
A great ambassador for her firm and a superb advert for her profession. 👏🏻
I'm looking forward to my 21st deal!
Henry · 11 July 2026
Agent replied · 11 October 2026
Thank you so much for such a kind and thoughtful review; it really does mean a great deal.
It was an absolute pleasure working with you (as always!), and I’m delighted we were able to bring everything together smoothly on such a fantastic flat. Your professionalism and collaborative approach always make the process both efficient and enjoyable.
Very best wishes
Emmie-Lou and the Knight Frank Chelsea and South Kensington team
★★★★★ 5/5
GoogleArchie has been a total star to deal with- quick and efficient and always on hand to answer any questions we may have... made hard by the fact we're often not in the UK! However, he has put up with our time zone differences, and we are very grateful! Thank you Archie for making the whole process as smooth as can be expected!
Lucy · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for the lovely feedback. I'm really pleased I could help make the process a little easier, especially with the time zone challenges along the way! It was a pleasure working with you both, and I truly appreciate your patience and trust throughout.
Wishing you all the very best and thank you for the review.
Kind Regards
Archie and the Knight Frank Chelsea and South Kensington team
★★★★★ 5/5
GoogleWe sold our flat through Knight Frank Chelsea and Alistair was our main point of contact throughout. He was always on the end of the phone or email, nothing was too much trouble, and he handled the whole process for us so we never had to chase. Highly recommend.
Sofia · 11 September 2026
Agent replied · 11 October 2026
Thank you so much Sofia. It was an absolute pleasure representing you both as our clients and I'm delighted that you found such lovely purchasers.
Wishing you the best in your upcoming relocation and I would be thrilled to assist with anything else in the future.
Kind regards
Alistair and the Knight Frank Chelsea and South Kensington team
★★★★★ 5/5
GoogleWe had a fantastic experience with Knight Frank Chelsea when we recently bought a property in the area. Our sales negotiator, Archie was outstanding. He was totally committed, always available and highly skilled at resolving conflicts and keeping both solicitors on track. Highly recommended!
Jean-Christophe · 11 September 2026
Agent replied · 11 October 2026
Thank you, Chris,
It was a pleasure working with you both. Wishing you all the best with the move and the works!
Kind Regards
Archie and the Knight Frank Chelsea and South Kensington team
★★★★★ 5/5
GoogleEmmie Lou was a delight to deal with and went the extra mile for us in a difficult sale. She never gave up when we were close to taking the house off the market and gently told us what needed to be done to get the sale over the line. Incredibly professional , always at the end of the phone and Claire was always in the background ready to give advice when needed. The dream team. I would recommend anyone selling to go with them! Thank you for all you have done.
Clare · 21 November 2025
Agent replied · 12 December 2025
Thank you for you lovely review, it was a pleasure to work with you to get to a successful sale. Thank you.
Emmie Lou
★★★★★ 5/5
GoogleFinding an apartment in London, especially in Chelsea, usually means dealing with noise, too many listings, too many promises that go nowhere. Olivia was different. She listened, really listened. She got what I needed without trying to push what she wanted to sell. That alone puts her miles ahead of most.
Polite, professional, and precise. She handled every part of the process with calm attention. When small issues came up, she dealt with them quietly and effectively. She found me a great apartment that fits me and my life. If more agents worked like Olivia, people might actually enjoy finding a home in London.
Iris · 12 November 2025
Agent replied · 12 December 2025
Thank you for your lovely review, it is much appreciated. I hope you are enjoying your new home!
Thank you!
Olivia
★★★★★ 5/5
GoogleThe team at KF did a fantastic job of marketing and finding prospective buyers for my flat. Great local knowledge and communication. Thanks Archie for making the process as smooth and efficient as it could be.
C · 11 September 2026
Agent replied · 11 October 2026
Dear Christina,
Thank you for the review. We’re delighted to hear that you were pleased with our service, throughout the sales process, and that we were able to help connect you with the right buyers. It was a pleasure helping you, and we really appreciate you taking the time to share your experience.
Kind Regards
Archie and the Knight Frank Chelsea and South Kensington team
★★★★★ 5/5
GoogleThank you Knight Frank in all your efforts in helping us locate a flat. More specifically, thank you Archie for all your hard work and constant communication. Your effort, time, and dedication goes a long way!
Ali · 11 September 2026
Agent replied · 11 October 2026
I'm so pleased to hear that you felt well-informed throughout the purchase. It means a great deal to know that I was able to help make the experience as straightforward and stress-free as possible.
Thank you again for your recommendation, and I hope you enjoy many happy years in your new home.
Best wishes
Archie and the Knight Frank Chelsea and South Kensington team
★★★★★ 5/5
GoogleI dealt with Claire and Alistair in the Chelsea office, who supported me with the sale of a local flat. Throughout the process I found them to be extremely professional and transparent. They were very open on pricing recommendations, even resisting when I was considering reducing the asking price, where most agents would have advised the easy route of reducing price. When I did receive offers they handled the negotiations extremely well, and then maintained exceptional communication through the rest of the process to completion. I can't recommend them highly enough
FMH · 6 August 2025
Agent replied · 12 December 2025
Dear Frank,
Thank you for your kind words, it was a real pleasure working with you.
All the best, Claire and Alistair
★★★★★ 5/5
GoogleI had a great experience buying with Knight Frank! The completion process was super fast, less than 2.5 months after my first viewing. My estate agent Emmie was lovely, she was on top of everything the whole time and really got things done quickly.
Nicolas · 11 June 2026
Agent replied · 11 October 2026
Dear Nicolas
Thank for your kind words; it was a pleasure working with you.
Wishing you all the best in your new home.
Kind regards
Emmie-Lou and the Knight Frank Chelsea team
★★★★★ 5/5
GoogleI had a fantastic experience renting out my flat in Chelsea with Summer at Knight Frank. She was professional, efficient, and always kept me updated throughout the process. Everything was handled smoothly from start to finish, and I felt completely at ease knowing my property was in good hands. I wouldn’t hesitate to recommend Summer (and Knight Frank Chelsea) to anyone looking to rent their property.
Cara · 2 September 2025
Agent replied · 9 September 2025
Thank you so much for your wonderful feedback. I’m delighted to hear that you had such a positive experience renting out your flat with us. It was a pleasure working with you, and I’m so glad I could make the process smooth and stress-free.
Best wishes,
Summer
★★★★★ 5/5
GoogleFrom our initial enquiry through to completion, Emmie-Lou was consistently helpful and professional. When purchasing our home in Chelsea, we appreciated how clearly she guided us through the process and made everything straightforward. She was always available to answer questions and went out of her way to help when needed.
Simona · 16 January 2026
Agent replied · 16 April 2026
Dear Simona
It was a pleasure to help you find and secure your new home.
I am sure you will make many happy memories there, and remember, we are here to help in the future as and when you may need us.
Kind regards
Emmie-Lou and the Knight Frank Chelsea team
★★★★★ 5/5
GoogleArchie was very accommodating and of great help throughout the whole process
Rachel · 11 September 2026
Agent replied · 11 October 2026
Thank you for the review. I'm delighted I could help keep everything on track, and make the process easy for you. It was a pleasure working with you both, and I wish your sons the best with London!
Kind Regards
Archie and the Knight Frank Chelsea and South Kensington team
★★★★★ 5/5
GoogleI dealt with Olivia Hearnden and it was a pleasure. Viewed the property on a Tuesday put in an offer later that same day, and agreed contract with the owner the following. Efficient and proficient. Thank you!
Dorthe · 16 February 2026
Agent replied · 16 April 2026
Thank you, Dorthe. I’m so pleased we were able to achieve such a quick turnaround for you and that everything worked out so well. I really hope you all enjoy the new home!
Best wishes,
Olivia
★★★★★ 5/5
GoogleArchie was brilliant and incredibly helpful in the purchase of our property
Harry · 11 August 2026
Agent replied · 11 October 2026
Thank you for your kind review. I'm pleased I could help make your purchase run so smoothly.
Wishing you all the best in your new home.
Archie and the Knight Frank Chelsea team
★★★★★ 5/5
GoogleEmmie Lou was great. I looked for a flat for a few months, changed my mind a few times, but she always delivered with a lot of professionalism and a great attitude. I would recommend her anytime.
Alex · 16 January 2026
Agent replied · 16 April 2026
Thank you Alex, it was a pleasure assisting you in finding you a new home.
Best wishes
Emmie-Lou and the Knight Frank Dulwich team
★★★★★ 5/5
GoogleArchie was a superstar
Emma · 11 September 2026
Agent replied · 11 October 2026
Thank you! It was a pleasure working with you both, and I wish you all the best in your new home.
Kind Regards
Archie and the Knight Frank Chelsea and South Kensington team
★★★★★ 4/5
GoogleMy mother and I have been liaising with Archie from Knight Frank about buying a property in Chelsea. We are thankful for all the attention, patience and kindness he has shown us. He listened to all our requirements and concerns and has been very helpful with trying to find us the perfect property.
Victoria · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for your lovely review. It’s been a pleasure assisting you and your mother with your search. I’m delighted to hear you’ve felt supported throughout the process, and I look forward to finding you the perfect home!
Best wishes
Archie
★★★★★ 5/5
GoogleKnight Frank’s Chelsea Office Manager, Jessica Cowell and her team were extremely proactive , friendly and unusually helpful in concluding a recent tenancy agreement.
Resolved all the critical issues and helped conclude the transaction in a very short time.
A superb operation.
Duke · 13 October 2025
Agent replied · 12 December 2025
Thank you for taking the time to share your experience with us. I’m delighted to hear that you felt supported throughout the tenancy process and that we were able to resolve everything quickly and smoothly for you.
All the best,
Jessica
★★★★★ 5/5
GoogleCharlie and the team were fantastic as always. Their communication is excellent and they do everything they can to make the deal go smoothly - exchanged within 15 working days with a happy buyer and seller!
Lindsay · 5 December 2025
Agent replied · 12 December 2025
Thank you, Lindsay, and the team at Farrer. A pleasure to work with you all, as always, fast and efficient work! We look forward to working with you again soon.
Charlie and the team
★★★★★ 5/5
GoogleOutstanding service from the team at Knight Frank in the sale of our flat - I could not recommend them more. Claire and Emmie have been a pleasure to work with. The process was incredibly smooth and well managed; they secured a strong offer within a month and held our hand all the way through.
Barbara · 11 July 2026
Agent replied · 11 October 2026
Thank you very much for your kind review, Barbara. It was an absolute pleasure working with you, on the sale of such a beautiful apartment. We are delighted everything went through so smoothly.
We really appreciate the trust you placed in us throughout the process; it made for a very straightforward and enjoyable transaction on all sides.
Wishing you all the very best with your upcoming move - we hope you’ll be very happy in your new home.
All the best,
Claire, Emmie and the Knight Frank Chelsea team.
★★★★★ 5/5
GoogleArchie at Knight Frank was really helpful throughout the process of purchasing our property. He was always responsive, quick to answer our questions, and kept us updated along the way. He made the whole process feel much smoother and easier to navigate. Would definitely recommend!
Jumana · 11 September 2026
Agent replied · 11 October 2026
I'm delighted to hear that you found the process smooth and well-supported. It's great to know you had a positive experience.
Thank you again for your recommendation, and I wish you all the very best in your new home.
Best wishes
Archie and the Knight Frank Chelsea and South Kensington team
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