5/5
GoogleCarla and Steve were very helpful. Even though we couldn't go through with the flat, they did everything they could to make it happen.
Trusted Agent profile · London
Kinleigh Folkard and Hayward reviews in London
★★★★★
798 reviews across 1 platform
298 Upper Street, London, N1 2TU
Part of Kinleigh Folkard, see every office.
Kinleigh Folkard's office in London, at 298 Upper Street, is rated 4.8 out of 5 across 798 reviews on 1 platform, including 798 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleVery satisfied with the service. Carla is super prompt and diligent and the rest of the team (including Khan, Steve) are thorough and responsive.
5/5
GoogleAndre Williams was great, very efficient, hard working, and helpful. Overcame all problems we encountered in what was a speedy transaction. He is 5*
1/5
GoogleThe agent didn’t turn up to show us the flat or bothered calling to cancel. Unprofessional to say the least. Maybe they provide a better service to sellers but for prospect tenants this is the kind of service I got
Agent replied
Hi Noa, Thank you for taking the time to review us. Here at KFH we take all feedback seriously and are sorry to hear that you were not satisfied with your experience. As such, we have investigated this matter for you and would like to help to rectify the situation. Please email us on clientliaison@kfh.co.uk so that we can discuss further. We hope to hear from you soon. Kind regards, KFH
5/5
GoogleI worked with Sarah who was pretty amazing and accommodating. Would 100% recommend.
5/5
GoogleVery impressed by the lettings department at KFH, especially the agent steve who advised my husband and I , many thanks to Steve.
5/5
GoogleThis agency was great, Steve was always on hand to help with my queries, Khan also was kind to step-in in his absence.
5/5
GoogleAndre was extremely helpful and reassuring. His character/attitude made me feel comfortable and that is a hard thing to do in this day.
5/5
GoogleOur recent experience at kfh was fantastic. Stephen and Carla were very helpful and made the whole process run smoothly. Thank you guys!!
5/5
GoogleVery nice experience with KFH. I had a viewing with Angela today and she was incredibly helpful. She answered all my questions and was responding really quickly to all of my emails. Thank you for everything, i highly recommended her.
5/5
GoogleSam has been excellent and really helped in making the process of finding an apartment so much easier! Very efficient service!
5/5
GoogleCatherine was extremely professional in her handling of a very challenging situation. Calm under pressure, measured and particularly enjoyable to deal with.
1/5
GoogleWouldn't recommend being a tenant with KFH islington. Lots of fees, poor communication and lots of mistakes. They left doors unlocked on inspections, charged fees without notice (one 18 months late), ignored emails, breached obligations in rental contract.
Agent replied
Hi Steve, Thanks for taking the time to leave a review. We're sorry to hear that you were disappointed by your experience with KFH. Unfortunately on this occasion there was an error in adding your agreed inventory check-in fees to the original payments which has led to this being charged at a later date. We apologise for any inconvenience caused by this and are working with you to resolve these issues. If you need any further assistance with this, please get in touch with the Islington branch directly to discuss. Kind Regards, KFH
5/5
GoogleSuperb service from Carla and her team, she made all the difference, we thought her level of personal attentiveness was truly outstanding 10/10
5/5
GoogleI walked in to have a discussion and get some advice about my search for a flat (was a bit tired of browsing the usual websites). Angela offered great advice and has been very helpful with the search. Thanks !
5/5
GooglePervin ran the process to sell me a one bedroom flat in De Beauvoir. She was fantastic, communicative and patient. With her you are in very safe hands!
5/5
GoogleEuan has been great throughout the process- always proactive to provide updates and advice. Thank you again!
5/5
GoogleMassive thanks to Carla for her swift and responsive help in completing the paperwork for our new flat!
4/5
GoogleSteve was a fantastic help with our new property, very positive, responded quickly and made the whole thing really easy.
5/5
GoogleSteve went out of his way to make sure we had all the information we needed. He's a top man.
5/5
GoogleWould highly recommend KFH Lettings. The team give a friendly and professional service, and Carla is always efficient and accommodating.
5/5
GoogleHad a pleasant and stress free experience renting a property through KFH. Stephen and Carla were very helpful and friendly.
5/5
GoogleAndre was extremely professional from start to finish and I would recommend him and KFH to my family and friends.
5/5
GoogleVery nice experience with KFH. I had a viewing with Angela today and she was incredibly helpful. She answered all my questions and was responding really quickly to all of my emails. Thank you for everything, i highly recommended her.
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Awards
The Trusted Agent 2026 results for Kinleigh Folkard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Kinleigh Folkard and Hayward
Has Kinleigh Folkard and Hayward won any awards?
Yes. Kinleigh Folkard and Hayward won Trusted Agent in The Trusted Agent 2026 awards.
