Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a great experience with KFH, especially thanks to Elena. She made the entire process of finding a flat smooth, efficient, and stress-free. Her professionalism and dedication stood out from start to finish, she was always available, supportive, and ensured everything went perfectly. I’m very grateful for her help and would definitely return to her if I ever need to find a flat again.
Artem · 16 October 2025
Agent replied · 16 April 2026
Thank you so much for your kind words, Artem Patlazhan! We're thrilled to hear that Elena provided you with such a smooth and stress-free experience while finding your flat. Glad we were able to assist you.
★★★★★ 5/5
GoogleAmazing customer service from Ed, who arrived right on time to show us a property despite having a leg injury. He was professional, honest, and helpful throughout the entire process.
Although we didn't end up choosing the place we viewed, Ed took the time to understand our requirements and later contacted us with two other properties that matched what we were looking for. None of the other agents we dealt with did that, so we really appreciated it.
Highly recommend this agency, and Ed in particular!
Ana · 11 July 2026
Agent replied · 11 October 2026
Thank you for sharing your experience, Ana. We are delighted to hear about the amazing service you received from Ed. His professionalism and understanding of your needs truly reflect our commitment to client-focused support. We appreciate your recommendation and look forward to assisting you in the future with our local expertise
★★★★★ 5/5
GoogleRajan and Camila were honestly great to work with. They made the whole process of getting my properties on the market feel really smooth and stress-free. They were always helpful, kept me updated, and made everything easy from start to finish. Really appreciate their support and would definitely recommend them!
Alex · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Alex. We are thrilled to hear that Rajan and I made the process smooth and stress-free for you. Your appreciation for their support and our customer-centric service means a lot to us, and we look forward to helping you again in the future!
★★★★★ 5/5
GoogleSo pleased with KFH Bayswater team as they sold my property within 3 months! Paul the manager is extremely knowledgeable of the market and local area demands. The KFH team were excellent at securing multiple viewings eventually securing a buyer for my flat. Thank you so much Paul and Candy and I cannot recommend your services enough.
Maya · 12 December 2025
Agent replied · 16 April 2026
Thank you so much for your kind words, Maya! We're thrilled to hear that the team provided you with excellent service and sold your property within three months. Your trust in our customer-centric approach means the world to us, and we appreciate your recommendation.
★★★★★ 5/5
GoogleDemi-Maria has been really helpful in helping us find a flat! She is really communicative and friendly and kept us well informed of the process.
Alex · 11 August 2026
Agent replied · 11 October 2026
Thank you for your kind words, Alex. We're delighted to hear that Demi-Maria provided you with supportive and informative assistance during your flat search. Our knowledgeable team strives to align with our clients' goals and deliver reliable results. If you need further assistance, please don't hesitate to reach out to us
★★★★★ 5/5
GoogleWe were struggling to sell our garden flat in a tough market when KFH approached us. The promised to utilise their sales teams across 4 offices to give us the best chance of selling it. Gurdeep coordinated the process, assisted by Craig, Eshal and Oliver and their tenacity and keeping us informed throughout the process was outstanding. They coordinated viewings with our tenants with care and we're extremely grateful of their hard work.
Neil · 11 August 2026
Agent replied · 11 October 2026
Thank you for sharing your experience, Neil. We're delighted to hear that our team's dedication and local expertise helped you navigate the tough market. Our focus is always on delivering reliable and supportive service to achieve truly successful outcomes for our clients. If you need further assistance, please feel free to reach out to us
★★★★★ 5/5
GoogleHad a great experience with the company and the service I received. Demi was incredibly helpful throughout our flat rental process - professional, friendly, and supportive, making everything smooth and stress-free. Truly appreciated her help
Anastasiia · 11 May 2026
Agent replied · 11 October 2026
Thank you for sharing your wonderful experience, Anastasiia. We are delighted to hear that Demi provided you with such supportive and professional assistance during your flat rental process. Our team is committed to delivering reliable and quality service, ensuring smooth outcomes for our clients. If you need further assistance, please feel free to reach out to us
★★★★★ 5/5
GoogleCaspar Mason has been a pleasure to deal with so far. I’m early into my search but he’s made the entire process incredibly stress free and easy on my behalf! I highly recommend him to anyone looking to buy in the near future!
Thomas · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Thomas. We're thrilled to hear that Caspar has made your search stress free and easy. Your recommendation means a lot to us and we look forward to supporting you throughout your buying journey
★★★★★ 5/5
GoogleWe had a very good experience with KFH in finding our flat, and have been very much aided along the way by Demi who always shows up for us - we encountered certain issues when moving into the flat and she was always very attentive to our problems and willing to help find solutions. Very glad of the experience!
Julie · 4 October 2026
Agent replied · 11 October 2026
Thank you for sharing your experience, Julie. We're delighted to hear that Demi provided you with attentive support during your move. We strive for truly successful outcomes and appreciate your recognition of our efforts. If you need further assistance, please don't hesitate to reach out to us
★★★★★ 5/5
GoogleI’ve dealt with KFH Bayswater for many years. Caspar Mason is excellent and couldn't recommend him highly enough. He is responsive, professional and genuinely cares for both parties. He’s a credit to the Bayswater branch.
Tara · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words, Tara. We are pleased to hear that you find your service with Caspar was responsive and professional. Our team is dedicated to understanding our clients' needs and delivering quality results. We appreciate your support and look forward to continuing our relationship.
★★★★★ 5/5
GoogleI recently had the exceptional experience working with Demi-Marie Gutierrez who has successfully found me a beautiful new home in my desired area. Demi from end to end has offered incredible professional service supporting me in getting me into my new rental. She is incredibly quick at solving all of the work to be done to secure my new tenancy and also was a brilliant problem solver in juggling between myself and the landlord to ensure a smooth process. Thank you for your amazing service.
Alix · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Alix Sutherland! We're thrilled to hear that Demi-Marie Gutierrez provided you with exceptional service and support in finding your beautiful new home. Your experience reflects our commitment to customer-centric service, and we look forward to assisting you again in the future
★★★★★ 5/5
GoogleCaspar has been very helpful with my property search so far, always with the correct information and well informed, great customer service
Michael · 11 June 2026
Agent replied · 11 October 2026
Thank you for your kind words, Michael. We are glad to hear that Caspar has been supportive and knowledgeable during your property search. Our goal is to provide reliable service and align with our clients' needs at every stage. If you have any further questions or need assistance, please feel free to reach out to us
★★★★★ 5/5
GoogleFirst time meeting with KFH, met with Demi for a letting. I was really pleased, Demi was knowledgeable and friendly, gave me some great insights and information will definitely be moving forward.
Rock · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing your experience with us, Rock Daisy. We are delighted to hear that you found Demi knowledgeable and friendly. Our team is committed to providing quality support and local expertise to ensure truly successful outcomes. We look forward to assisting you further as you move forward
★★★★★ 5/5
GoogleCaspar Mason at KFH Bayswater went over and above to ensure that this transaction proceeded in the most timely and efficient manner in what is a very challenging sales environment. I couldn't recommend him more!
Simon · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Simon. We are thrilled to hear that Caspar provided you with such reliable and customer-centric service during this challenging sales environment. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleI had the pleasure of speaking with Camila whom was the first point of contact and represented the agency with exceptional professionalism, sunniest disposition, remarkable client service skills, great capacity to understand my requirements, attention to detail, and effortlessly went above and BEYOND. This company and agency is very blessed to have Camila be at the forefront of the business. Truly memorable customer service and an absolute delight during the tedious task of finding a suitable abode.
C · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, C M! We are thrilled to hear that Camila provided you with exceptional service and truly memorable customer support. Your feedback highlights our commitment to being customer-centric and reliable, and we look forward to assisting you again in the future. Best of luck!
★★★★★ 5/5
GoogleCaspar has been a total pleasure to deal with throughout my search. He’s constantly been on hand and provided an outstanding service for any matter or query. I highly recommend him!
Jacob · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing your experience, Jacob. We are delighted to hear that Caspar provided you with outstanding support throughout your search. Our knowledgeable team is dedicated to delivering truly successful outcomes for our clients.
★★★★★ 5/5
GoogleBeen on a flat hunting journey, thanks to Caspar - very professional from the start, great communication and always helpful. It has been a pleasure working on this with him.
Shen · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing your experience with us Shen. We are glad to hear that you found our communication and support helpful during your flat hunting journey. Our goal is to provide reliable and knowledgeable service to achieve truly successful outcomes for our clients.
★★★★★ 5/5
GoogleElena was excellent from the first moment we met. She was professional, friendly and always answered my questions, no matter how complicated they were. She made all the worries disappear, took control of the situation. I couldn’t recommend her more !
Thanks Elena for helping get my lovely new home!
G · 16 September 2025
Agent replied · 16 April 2026
Thank you so much for your kind words G T. We are thrilled to hear that Elena provided you with excellent service and made your home buying experience so positive. Your trust in us means a lot, and we look forward to supporting you in the future
★★★★★ 5/5
GoogleValentina and her team have let out hundreds of properties for us over the years. Their service and attention to detail has been exemplary. We look forward to continue using them for years to come. Thanks again - FWG
FWG · 19 December 2025
Agent replied · 16 April 2026
Thank you so much for your kind words, FWG. We truly appreciate your trust in Valentina and her team over the years and are thrilled to hear that our service and attention to detail have met your expectations. We look forward to continuing to provide you with reliable and customer-centric support for many more years to come.
★★★★★ 5/5
GoogleI’m in the process of selling my property in Bayswater, and I’ve been really impressed with the service so far. Rajan came by to value the property and provided a detailed, honest assessment, giving me a clear idea of what to expect in the current market.
Caspar has also been fantastic with communication. He’s always quick to share feedback after each viewing, and I never feel out of the loop. It’s been a smooth experience, and I’m confident we’re on the right track.
If you’re looking for reliable and professional agents, I’d definitely recommend their services!
Elizbeth · 16 February 2026
Agent replied · 16 April 2026
Thank you so much, Elizabeth Marie Turner! We are truly delighted to hear that Rajan's honest assessment and Caspar's reliable communication have made your experience enjoyable. Your trust in our customer service means everything to us, and we look forward to continuing to support you throughout this process.
★★★★★ 2/5
GoogleHenry was very helpful, showing me plenty of properties for purchase !
Noaman · 11 July 2026
Agent replied · 11 October 2026
Thank you for sharing your experience, Noaman. We appreciate your feedback about Henry's assistance in showing properties. Please feel free to reach out to us so we can better understand your needs and work towards truly successful outcomes.
★★★★★ 5/5
GoogleI couldn’t be happier with the support I received from Eshal at KFH! She was absolutely amazing throughout, incredibly kind, professional, responsive and genuinely supportive. She made the whole experience feel smooth and special. I’m so grateful for everything she did and couldn’t recommend her highly enough.
Ghada · 20 September 2026
Agent replied · 11 October 2026
Thank you for sharing your wonderful experience, Ghada. We are thrilled to hear that Eshal provided such supportive and professional assistance. Our team is dedicated to ensuring a smooth journey for our clients, and your feedback highlights our commitment to delivering quality results. We truly appreciate your recommendation and look forward to supporting you again in the future
★★★★★ 5/5
GoogleDemi was so helpful finding us a flat. She showed me a couple but never was too pushy, she really tried to find us the best fit. We are so happy with our new flat and the communication with her has been incredible 💕💕 …
Kiara · 11 June 2026
★★★★★ 5/5
GoogleI had a wondeful experience searching for a single bed flat in Paddington with KFH's Baywater team. Elena was in particularly extremely helpful and diligent to make the process as smooth as possible. I would highly recommend this team to anyone trying to rent in the area!
Matthys · 19 August 2025
Agent replied · 16 April 2026
Thank you Matthys Du Toit for your wonderful review. We are thrilled to hear that Elena and the Baywater team provided you with such reliable support during your search for a flat in Paddington. Your recommendation means a lot to us and we look forward to assisting you again in the future
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
