Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
GoogleI've been working with them since my first flat rental and they are absolutely amazing!
I would really like to thank Jade with her huge help and support, very promt response and actions with every aspect of property management π€© β¦
Deniz Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for sharing your wonderful experience with us. We are thrilled to hear that you were provided with such supportive and prompt assistance. Our goal is to ensure reliable property management that aligns with our clients' needs. Please reach out if you need anything further as we are always here to help.
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5/5
GoogleIβd like to thank Paulina Korol from Marylebone office for doing her absolute best to secure a flat for me. She was always quick to respond, very helpful with my questions, and kept me updated throughout the whole process. Her support made everything much less stressful and I really appreciate her support.
Second Β· 5 December 2025
Agent replied Β· 16 April 2026
Thank you for your wonderful review. We are thrilled to hear that Paulina provided you with such reliable support and made the process much less stressful for you. Your appreciation means a lot to us and we look forward to serving you again in the future.
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5/5
GoogleEd Seares is the best! He was extremely helpful and we are grateful that he found us the exact property we were looking for. We thank the whole team at KFH, they are extremely supportive and highly recommend them!!!
Shazia Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for sharing your wonderful experience, Shazia. We are thrilled to hear that Ed was so helpful in finding the perfect property for you and your family. Our team is dedicated to providing reliable support and achieving truly successful outcomes for our clients. We appreciate your recommendation and look forward to assisting you again in the future.
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5/5
GoogleI wanted to say thank you so much to Natalia at KFH Marylebone, she took me on a viewing and she was so helpful and patient with me and all my questions. I canβt recommend her enough, thank you again.
Louise Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for sharing your experience, Louise. We are thrilled to hear that Natalia was so supportive and patient during your viewing. Our knowledgeable team is dedicated to providing quality service and understanding our clients' needs. We appreciate your recommendation and look forward to helping you find your perfect property.
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5/5
GoogleMihai was an absolute pleasure to deal with when we purchased our house. Very honest, sincere and went above and beyond to get the deal done. Many thanks Mihai, very much appreciated.
Gavin Β· 15 April 2026
Agent replied Β· 16 April 2026
Thank you for sharing your experience. We are thrilled to hear that Mihai was a pleasure to work with and provided you with honest and sincere support. Our knowledgeable team strives to go above and beyond to achieve truly successful outcomes for our clients. We appreciate your kind words and wish you all the best in your new home.
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5/5
GoogleSummer has been so helpful through the whole process of renting! Would definitely recommend!
Emily Β· 11 August 2026
Agent replied Β· 11 October 2026
Thank you for your kind words, Emily. We are thrilled to hear that Summer provided such supportive assistance throughout your renting process. Our goal is to ensure reliable and quality service for all our clients. If you need anything further, please don't hesitate to reach out to us.
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5/5
GoogleI havenβt bought a home just yet, but KFH Marylebone is truly amazing. knowledge, expertise and enthusiasm on the area is one of the reasons I shifted my search from Chelsea to Marylebone. Highly recommend!
Jylia Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words, Jylia! We're thrilled to hear that our knowledge, expertise, and enthusiasm for Marylebone have made such a positive impact on your home search. We appreciate your recommendation and look forward to supporting you in finding the perfect home soon!
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5/5
GoogleA huge thanks to Kemi for her amazing help with the referencing process. She kept me updated every step of the way and ensured everything was completed on time. Very efficient and helpful service.
BarΔ±Ε Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words, BarΔ±Ε! We're thrilled to hear that Kemi provided you with amazing help and kept you updated throughout the referencing process. Your feedback highlights our commitment to customer-centric service and we look forward to supporting you again in the future!
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5/5
GooglePersonnel has been helpful, particularly the new agent Summer
Giovanni Β· 11 August 2026
Agent replied Β· 11 October 2026
hank you for your wonderful review, Giovanni. We're thrilled to hear that Summer and the team were able to provide the support and guidance you needed. Your feedback means a great deal to us, and we're committed to continuing to deliver the highest level of service. Please don't hesitate to get in touch if we can assist you further.
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1/5
GoogleHorrible communication. We have been waiting for over two months for our deposit to be returned and have repeatedly tried to contact the agency by email and phone with no response. Very disappointing experience.
UPDATE: Two weeks later after my review, the deposit is still not returned.
Veselina Β· 20 September 2026
Agent replied Β· 11 October 2026
Thank you for sharing your experience with us. We sincerely apologise for the lack of communication regarding your deposit. We understand how disappointing this situation is and are committed to resolving it. Please reach out to us directly so we can assist you further and ensure a more supportive experience.
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5/5
GoogleWe had a fantastic experience working with Henrik. He was incredibly well-prepared, providing printed brochures for every property and even suggesting additional potential homes that fit our criteria perfectly. What really stood out was how he handled the unexpected... even when things outside of his control popped up, he managed them with total professionalism and kept the process smooth. It was a truly pleasant experience from start to finish. Highly recommended!
Iza Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind words, Iza! We're thrilled to hear that you had a fantastic experience with Henrik and appreciated his customer-centric approach and reliability. Your feedback means a lot to us, and we look forward to supporting you again in the future!
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5/5
GoogleMartins at the Marylebone office was a delight to work with. He is always very quick to respond to any questions regarding the process, he was very knowledgeable about the area, which I really appreciated since I was moving from a completely different country. He was consistently professional throughout the entire process, and I really donβt have a single negative thing to say about him or the rental experience. If youβre looking for a new home in Marylebone or the surrounding areas, I would highly recommend working with Martins to help you find your dream flat!
Paulina Β· 16 January 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words, Paulina. We are so happy to hear that Martins provided you with reliable support and made your rental experience in Marylebone a positive one. Your recommendation means a lot to us, and we look forward to helping you again in the future.
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1/5
GoogleThe level of service I received was consistently unprofessional and fell far below reasonable expectations. The specific issues are as follows:
Failure to Punctuality: I arrived for my scheduled appointment five minutes early. After waiting for ten minutes with no sign of the agent, I called your office. I was then informed that Paulina had not even left to meet me. She arrived a full 30 minutes after the appointed time, showing a complete disregard for my time.
Broken Promises and Lack of Communication: At the viewing, Paulina promised to email me an offer form that same day. After three days of receiving nothing, I had to follow up to request it. This initial delay was a significant failure in the promised service.
Misleading Information and Lack of Transparency: After I submitted my offer, I heard nothing for a week. Upon chasing for an update, I was then informed that the landlord had accepted another offer. However, I have since seen that the property is still actively advertised as available online. This contradiction suggests I was provided with either incorrect or misleading information.
The combination of chronic unpunctuality, failure to follow through on promises, and a complete lack of proactive communication has been deeply disappointing. This experience has not only wasted my time but has also caused significant frustration and eroded my trust in your company.
Rab Β· 5 December 2025
Agent replied Β· 16 April 2026
Dear Rab, I sincerely apologise for the service you experienced. Your feedback is invaluable, and I assure you we are committed to enhancing our customer-centric approach to ensure reliability and trustworthiness in our service. Thank you for sharing your experience, and I invite you to discuss this further so we can regain your trust and provide you with the quality support you deserve in the future.
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5/5
GoogleThe response was quick after my inquiry. Paulina Korol was very friendly and helpful when applying for the property. She always gives me updates and answers my questions quickly.
Eden Β· 12 November 2025
Agent replied Β· 16 April 2026
Thank you for your wonderful review, Eden. We're thrilled to hear that you were provided with quick support and reliable updates during your application process. Your trust in our customer-centric service means a lot to us, and we look forward to assisting you again in the future.
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5/5
GoogleHuge thanks to Tom Watkins for his professionalism and expertise in finding my girlfriend and I an amazing property in no time at all. Amazing service
William Β· 12 November 2025
Agent replied Β· 16 April 2026
Thank you so much for your kind words, William. We're thrilled to hear that Tom provided you and your girlfriend with amazing service and found you a great property so quickly. Your trust in our customer-centric approach means a lot to us, and we look forward to supporting you again in the future.
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5/5
GoogleJames McJ-S from Sales took the time to line 5 good properties to view after hours, at very short notice. He listened to the changing brief and took the liberty to show the latest available property.
James has a great appreciation for his area and portfolio, and has passion for Real Estate. He shows the highlight of every property such as View, for example switch lights off to see the night and iconic structure, another example, he highlights the quietness of a flat, or hidden spaces of a flat. He's respectful to clients and tenant who kindly let the viewing take place. Resilience. His follow up care is swift and efficient.
KFH Marylebone is well place logistically and driven to succeed. The entire office was still at work at 7 pm. On a Thursday.
James McJ-S has excellent inter-personal charisma. The other offices knew him, and this sets the client in better standing as well.
Mrs Cheng
Cheng Β· 13 March 2025
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5/5
GoogleHenrik was helpful with our property search
Joanne Β· 9 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind words. We are glad to hear that Henrik was supportive during your property search. Our knowledgeable team is dedicated to aligning with our clients' goals and delivering quality results. We appreciate your feedback and look forward to assisting you again in the future.
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5/5
GoogleI purchased a flat and my agent was Mihai Stanciu. I was super grateful for his professionalism from the first viewing through to completion.
He was easy to communicate with, provided regular updates and was insightful about the whole conveyancing process so had the ability to answer lots of detailed questions.
Thankful for his support!
Hetal Β· 9 April 2026
Agent replied Β· 16 April 2026
Thank you for sharing your experience, Hetal. We are delighted to hear that Mihai provided you with knowledgeable support and regular updates throughout the process. We aim to ensure reliable and client-focused service, and itβs wonderful to know we aligned with your goals. If you need further assistance, please feel free to reach out to us.
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5/5
GoogleIβm absolutely delighted to hear about Mihai Stanciuβs promotion. Well deserved indeed! From my experience of interacting with estate agents - he is the best sales manager in the industry. Considered, knowledgeable, ethical, giving your all to the job and the list goes on. No exaggeration.
Wish him every success!
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Karine Β· 26 March 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words, Karine! We are thrilled to hear your thoughts on Mihai's promotion and appreciate your recognition of his customer-centric approach and reliability. Your support means a lot to us, and we look forward to continuing to provide you with quality service.
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5/5
GoogleLovely service provided by Henrik and the management team. Walked into the branch on a Thursday to talk about my search and walked away with targeted visits booked for Saturday, tailored to my needs. Open dialogue and great follow up without being pushy. Highly recommend KFH Marylebone branch.
Shani Β· 15 April 2026
Agent replied Β· 16 April 2026
Thank you for sharing your wonderful experience, Shani. We're delighted to hear that Henrik our team provided you with tailored support and targeted visits. Our knowledgeable team is committed to understanding our clients' needs and delivering reliable results. We truly appreciate your recommendation and look forward to assisting you again in the future.
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5/5
GoogleTom Watkins went above and beyond to help us, even after it was clear our deal wouldnβt go through. Super impressed.
Turi Β· 13 October 2025
Agent replied Β· 16 April 2026
Thank you for your kind words, Turi. We are thrilled to hear that Tom Watkins went above and beyond to help you even when the deal didn't go through. Your experience reflects our commitment to customer-centric service and we appreciate your trust in us.
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5/5
GooglePaulina was very helpful and responsive in arranging a viewing for me, showing me round the flat, and supporting me in my tenancy application. Really happy with the experience overall
Ethan Β· 27 June 2025
Agent replied Β· 16 April 2026
Thank you for your lovely review, Ethan. We're thrilled to hear that Paulina was helpful and responsive in arranging your viewing and supporting your tenancy application. Your positive experience reflects our commitment to customer-centric service, and we look forward to assisting you again in the future.
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5/5
GoogleMany thanks to Paulina for helping us find such a lovely apartment, and for all her support throughout the process.
Aysel Β· 15 September 2025
Agent replied Β· 16 April 2026
Thank you so much Aysel for your wonderful review. We are thrilled to hear that you were provided with such reliable support in finding your lovely apartment. We appreciate your trust in our customer-centric service and look forward to assisting you again in the future.
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5/5
GoogleHad a great experience with Summer! She helped us get everything sorted quickly and easily and now we get to move into a beautiful place! Thank you!
Grace Β· 11 August 2026
Agent replied Β· 11 October 2026
Thank you, Grace, for sharing your wonderful experience with our team. We're thrilled to hear that she helped you sort everything quickly and easily. Our team is dedicated to providing reliable support and achieving truly successful outcomes for our clients. We wish you all the best in your beautiful new home!
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