Every review we hold for the London office, from every platform, shown as written. First names only.
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2/5
GoogleWe were able to rent a property through this branch. The property was made available on the correct date as per our requests and the staff were very friendly.
However, it was a very unorganised and unprofessional process and we were charged fees that our previous real estate did not charge us. We weren't given information about the property even though it was requested.
Carla Β· 21 June 2018
Agent replied Β· 19 June 2024
Dear Carla
Thank you for your review, we welcome all feedback from our clients.
We apologise for the negative experience you felt with moving in to your new property. If you would like to discuss this further, please contact us in branch.
We wish you all the best in your new home.
Kind Regards
KFH West Hampstead
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5/5
GoogleSpecial thanks to Sam for helping us with our first house rental experience in London π β¦
Ecenur Β· 22 November 2023
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5/5
GoogleKFW has been really helpful in our search. Nye was really communicative and proactive - felt like he went the extra mile. Thanks
Thomas Β· 20 June 2023
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5/5
GoogleA big thank you to Jamie Maguire who helped us through the sales process and who has been incredibly helpful and very responsive to our queries. I would highly recommend him and KFH!
Emma Β· 20 June 2022
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5/5
GoogleNye was really helpful when it came to finding a flat and I was greatly appreciative of his service!
Cameron Β· 23 September 2023
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5/5
GoogleSam was extremely helpful with our rental property search in West Hampstead, making the process seamless from start to finish!
Sergios Β· 24 August 2023
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5/5
GoogleI have been using KFH to find tenants and the team have been able to always find them promptly.
Rebecca has been amazing ,sheβs proactive, professional and very helpful.
Really happy with the service and would highly recommend them!
Radha Β· 20 June 2021
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5/5
GoogleWe worked with Reece Wallace and are extremely satisfied. Note that he is very nice person, he guided us well along the way and helped us through the process a lot. I highly recommend Reece and KFH West Hamsstead for the quality service.
Kaan Β· 20 June 2020
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5/5
GoogleWonderful experience! Thanks to Med and Georgina, the buying process of my new flat has been smooth and easy. Med has been an incredible support through the whole process and he had advised me in the best way. I would strongly recommend Kinleigh Folkard and Hayward services.
Aurelie
Aurelie Β· 21 June 2017
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5/5
GoogleWhilst we went with another property in the end, the interactions with Zoe Browne were first class - professional, prompt and polite.
SIMON Β· 20 June 2023
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5/5
GoogleI've been assisted by Oceane Natali that was always on the lookout for any offer. She was very helpful and still kept looking even if we had complicated criteria. We were very satisfied with her service and I would recommend referring to her if you are looking for help in this agency. She also speaks french what was very helpful. And as we come from France, we weren't always in London to visit but she found an alternative anyways. Great service would recommend 100%PositiveResponsiveness, Quality, Professionalism
Lisa Β· 20 June 2022
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5/5
GoogleI walked into KFH after viewing a couple of flats nearby that I wasn't that excited about.
I met with OcΓ©ane and we spent 15 minutes discussing what I was looking for, she showed me some options they had on their books and was very receptive to what I liked and didn't like about them.
About 18 hours later I had an email from her with a brand new listing that had just come on the market. It was perfect for me and within another 24 hours I had got the tenancy.
Couldn't be happier with OcΓ©ane and everything she did to help. She responds quickly, cares about the outcomes of her clients and worked brilliantly with me all throughout the process of securing the property.
Would definitely recommend contacting KFH and specifically OcΓ©ane if you're looking to rent in the area!
Jack Β· 20 June 2022
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5/5
GoogleMy wife and I have recently started the process of buying an apartment in West Hampstead with Zoe Browne. She has been excellent and customer centric in our search for a home in West Hampstead. We are new to the process so she was able to guide us right from the start. My wife and I have found some of the good options for a flat to buy with Zoe and KFH even in a market with limited supply. She has been super supportive through the entire experience of buying a house and we hope to finalise our transaction in weeks to come. In addition, we also got the option to shop for additional services based on KFH's access to the ecosystem e.g. surveys, solicitors, mortgage advisors, house decorators, etc. This has been extremely valuable to us in the process. Hopefully we get to work with Zoe again in the future.
Himanshu Β· 20 June 2022
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5/5
GoogleWe recently completed on our property purchase and were helped in the process by Joe Newson from KFH. Our experience was extremely positive - Joe always made himself available, promptly responded to emails/calls, was willing to be flexible in his schedule with viewings, mediated well between us and the vendor, and above all else, found us a great property. Unlike many agents we came across, Joe consistently showed us properties he knew weβd be genuinely interested in. Weβll certainly reach out to KFH next time weβre considering a real estate transaction based on our experience.
Conrad Β· 20 June 2022
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5/5
GoogleBuying a home these days is not as enjoyable as we initially thought ! But, with the outstanding help from the excellent team at KFH West Hampstead, the process has been far less stressful .
Must specifically mention Alex Fegan, a true breath of fresh air in the house-hunting process. An agent who doesnβt just listen but really understands what we are looking for and who works exceptionally hard to that end. We are both really impressed with this young manβs communication skills and bright approach. Couldnβt recommend him & the West Hampstead team highly enough.
Cathy Β· 20 June 2022
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5/5
GoogleSam was invaluable in my property search. He was quick, listened effectively, and was easily contactable. Iβd highly recommend him.
JP Β· 25 July 2023
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5/5
GoogleThanks to the team at KFH and in particular to Chloe. Chloe was always friendly, positive and determined, guiding us through the transaction and offering support and her time to get us over the line. Many thanks!
Lauren Β· 20 June 2021
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5/5
GoogleKelly, Rebecca and team were very professional, friendly and responsive from arranging multiple viewing to getting the contract sorted. My queries were dealt in timely manner and any bumps were dealt efficiently. I would easily recommend them.
Gurbir Β· 20 June 2021
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5/5
GoogleReece Wallace was hands on and professional along the entire online rental process. He was responsive to our queries, being clear upfront and transparent at all times.
I 100% recommend working with Reece and KFH West Hampstead.PositiveProfessionalism
Luis Β· 20 June 2021
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5/5
GoogleDillen was very helpful and very prompt in his communications always. Thanks to him I completed on a property in South Hampstead within 8 weeks of offer acceptance. While he was on holiday for a week during that period, his colleague was also incredibly helpful.
J Β· 21 June 2018
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5/5
GoogleNye was extremely professional and helpful with my property search.
Canβt thank him enough!!
J Β· 22 November 2023
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5/5
GoogleDave Moreton was simply superb. The service was like no other agent Iβve met. Knowledgeable and charming, would highly recommend.
Marko Β· 20 June 2023
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5/5
GoogleMy partner and me completed a house purchase in West Hampstead few weeks ago and our experience with KFH was super positive. Our agent was Jamie, which has been helpful throughout the entire process. Every time we had queries, he was always fast in answering and helping us to find an answer and a solution. I wouldn't exaggerate if I say that if it wasn't for him, we probably wouldn't have managed to buy the house. Thanks, Jamie!
Alessandra Β· 20 June 2022
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5/5
GoogleWould like to thank KFH for their services and especially Rebecca who was a life saver when we were looking for a place on a really tight schedule. She even showed us around the neighborhood, which was really helpful! Thank you so much!
Ovidiu Β· 21 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.