Trusted Agent profile · London
★★★★★
438 reviews across 1 platform
199a West End Lane, London, NW6 2LJ
Kinleigh Folkard and Hayward Sales's office in London, at 199a West End Lane, is rated 4.8 out of 5 across 438 reviews on 1 platform, including 438 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAs an overseas landlord, finding peace of mind with professional and responsive agents to act on my behalf is important to me and this is exactly what the KFH West Hampstead Lettings Team did. James Boal was always available for a chat who offered much-needed advice on the latest market trends and Nye Newcombe was instrumental in finding suitable tenants ensuring a smooth move-in process. I would highly recommend them. 5 stars!PositiveProfessionalism
5/5
GoogleMy search for a flat wasn’t always easy. No matter how hard we tried we could never find an estate agent who was quick, professional and straight to the point - until we met Aneurin Newcombe. Although we didn’t finalise with him, I can honestly say that he was the most helpful, professional estate agent I have had the pleasure of coming into contact with. Always polite, always smiling and always going that extra mile. Thank you Nye, you were brilliant!
5/5
GoogleWe had an incredible experience with Kinleigh Folkard & Hayward West Hampstead, David Moreton was nothing short of a miracle worker. Him and Theo went above and beyond to make sure our house purchase went through within the very tight time frame we had (7 weeks). This included house visits in lieu of his weekend plans, emails at all times of the day and night, and even personally picking up and mailing signed documents himself. Nothing short of a heroic effort, couldn't recommend KFH high enough!
5/5
GoogleI had the privilege of working with Aneurin Newcombe as my estate agent, and I can't say enough about the great service he provided throughout the entire process making it easier for me and my wife as we have had bad experiences with other estate agents in the past. Aneurin's professionalism, expertise, and dedication made the experience not only smooth but also enjoyable. Here's why I would highly recommend Aneurin Newcombe as a brilliant estate agent. Thank you again!!
5/5
GoogleAneurin Newcombe, one of the best estate agents I've had the pleasure of knowing! He was thorough and professional and great to work with. He kept us apprised about available apartments and always let us know as soon as a new one came on the market. He also had a human, down to earth approach which really helped build rapport between us. I didn't buy a property through Nye in the end, because i had my eye on somewhere before i met Nye, but i really appreciated all his good work. Thank you Nye, I will certainly recommend you in the future.
5/5
GoogleI recently had the pleasure of working with estate agent Nye Newcombe, and I cannot emphasize enough how impressed I was with his exceptional service and expertise throughout the property viewing process. From start to finish, Nye went above and beyond to ensure that my experience was smooth and stress-free. His knowledge of the local market was truly remarkable. He provided me with valuable insights and guidance, helping me to make an informed decision about the property I was interested in. Highly recommend!!!
1/5
GoogleBeware of KFH West Hampstead - An Appalling Real Estate Service I had an utterly terrible experience with KFH West Hampstead while renting a flat from them. The conditions of the apartment were deplorable, and they deceived both the property owner and us as tenants about its state. They assured us that a professional cleaning service would leave the flat spotless, but upon moving in, we discovered a complete mess and had to clean every nook and cranny ourselves for three weeks. KFH West Hampstead's service is the worst I've ever encountered in my life. Not only did they fail to meet their promises, but they have also completely ignored our requests for help and refuse to respond to us now. I strongly advise anyone to steer clear of this agency and seek a more reputable and trustworthy one for their housing needs. Furthermore, KFH West Hampstead made another promise to remove all the belongings from the flat, leaving it empty for our move-in. However, they left everything behind, cluttering the entire place and adding to the chaos. It was an additional disappointment that showcased their lack of responsibility and professionalism. This experience has left us frustrated and deeply dissatisfied with their services. I urge others to be cautious when dealing with KFH West Hampstead to avoid going through the same dreadful ordeal. Adding to the distressing experience, on the two occasions I attempted to visit the flat to take measurements or assess its condition, the agent from KFH West Hampstead displayed complete disregard for my needs. On both visits, he seemed eager to rush through everything, claiming it was his last appointment and pressuring me to complete the tasks hastily. During one of the visits, he even mentioned having plans to meet friends far away and allowed me only 5 minutes in the property. This unprofessional behavior further reflects the agency's lack of consideration for their clients and their commitment to providing satisfactory services. It is evident that KFH West Hampstead's priorities lie elsewhere, and they seem more interested in their convenience than meeting their clients' expectations.
5/5
GoogleWe had a positive experience with KFH West Hampstead. It was apleasure to work with Nye, a reliable and honest agent, who offered a calm, clear and genuine approach during negotiations, helping to ensure a smooth and professional moving process.
Thank you for your wonderful review. We are thrilled to hear that you had a positive experience with Nye and appreciated his reliable and honest approach during negotiations. Your feedback inspires us to continue providing customer-centric service and support, and we look forward to assisting you again in the future.
5/5
GoogleWe have worked with Med Moroglu (senior mortgage consultant) twice over the last few years and he is an absolute star. He is knowledgeable on the market, he is extremely diligent, he communicates really well, he leverages his relationships with the banks to get the best terms, and he's incredibly dedicated to his job. No way we could have got our property purchase done without his help and relentlessness in getting us through some thorny issues. 11/10 would recommend to anyone thinking of going with him His team including Heather, were incredibly on top of the entire process and helped us with speeding it along (eg, chasing lawyers for updates, making sure things were moving).
5/5
GoogleThe level of service we have received has been second to none during our recent tenancy application and set-up. Nye was attentive at all stages of the application and has been in constant contact to make sure we knew our application's status. We've also appreciated how quick Nye's been to respond to emails or get on the phone to address any queries or concerns we've had. In addition to the practical elements, Nye has also been incredibly approachable and friendly with us throughout. We really feel that Nye has gone above and beyond, and has made what can be a stressful experience really streamlined for us.
5/5
GoogleHad a great experience with Nye. His extensive knowledge of the property market was a massive help when find the perfect property to rent. Highly recommend his services
Thank you so much for your kind words, Robert Jermain. We're thrilled to hear that Nye's extensive knowledge of the property market helped you find the perfect rental. Your recommendation means a lot to us and reflects our commitment to providing trustworthy and reliable service.
5/5
GoogleI had been struggling to find a flat to rent for just 6 months, as most landlords were insisting on 12-month contracts. Thankfully, KFH contacted me when they found the perfect match. A special thanks to Kam, who was incredibly helpful throughout the entire process, truly understanding what I was looking for and ensuring everything went smoothly.
5/5
GoogleIt was an absolute dream working with the KFH team in West Hampstead. Our agent Nye Newcombe was the most efficient and professional agent we’ve used in our time renting in London. Never too busy to call and smooth things over with us in such a difficult market to navigate. Due to the care and effort this agency has put in we have secured the perfect home for us! I would 100% recommend them.
5/5
GoogleI cannot speak highly enough about Sam Buckwald. The service we experienced was outstanding. Sam was incredibly efficient at keeping us informed about properties that matched our needs. I also must commend him on his responsiveness and promptness. Not only is he highly professional but is also very kind and pleasant to work with which made us feel valued as clients. Henry and I are extremely happy with the rented flat Sam found for us :)
5/5
GoogleWhat an agency KFH is! Me and my partner were searching for a property around the West Hampstead area and came across Kam! Kam was very patient and helpful in finding the right property for us. The process was made straight forward and we were in the property in no time! Would highly recommend her!
5/5
GoogleThe team at KFH West Hampstead were all very helpful, professional and friendly. They were tenacious in marketing our property which resulted in a successful sale during a difficult time for the property market. They kept me informed at all times and I wouldn’t hesitate to recommend them to anyone else. Special mention to David who came in on his Sunday on two occasions.
5/5
GoogleThe team at the West Hampstead branch of KFH did a great job of selling our flat. The sale ended up being long and complicated but KFH were patient and supportive throughout. The advice they gave always felt honest and realistic, and their approach was professional without ever feeling pressured. We would recommend using them if you're looking to sell in the South/West Hampstead area.
5/5
GoogleWe have sold our house through KFH being looked after by an amazing team at West Hampstead, with the lovely Zoe Browne clinching the deal and then holding our hand through the sale process. Without Zoe’s guidance, patience, tenacity, experience and ability to juggle the many balls in play, we would have crumbled! She kept us going and informed and most of all kept us smiling! Thank you Zoe!
5/5
GoogleWe had a great experience with KHF West Hampstead and Kelly Duffy has been our main contact as Letting Negotiator. We really appreciated her professionalism, and her availability as she replied to all our questions effectively during the process. In the meantime, we get our new sweet home in very quick way thanks to the reactivity of Kelly and her colleagues. She recently moved to the new Queen's Park KFH branch and we are sure they will meet a lot of success with her in their team.PositiveResponsiveness, Professionalism
4/5
GoogleA big thank you to Oceane for so diligently helping us on our search to find our dream property. She showed us some great flats and some awful ones, always with a huge smile on her face and an infectious upbeat personality. Overall KFH were one of the strongest and most dedicated agencies that we registered with during our property search, with some little gems hidden on their books, a realist approach to selling and always listening, learning, and adapting their approach based on our feedback. Would highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleI had a great experience with KFH. Oceane was our agent and she did a wonderful job. She understood exactly what we wanted, followed up regularly and physically visited a place for us (since we were not in London). She provided us with some great options. What's best is how patient she was with us- we had some hesitations since it was the first time renting but she was ready to answer any queries we had. Would definitely recommend KFH for quality rental options and great service :)PositiveResponsiveness, Quality, Professionalism
5/5
GoogleVery impressed with the quality of customer service here at KFH. Kam was very helpful and patient when it came to me trying to navigate searching for a property. Massive thanks to Kam for making the process less stressful, and it’s been great working with her!
1/5
GoogleVery Bad experience I had appointment for view the property. When I was already near the house , Mr Andre Williams call me 30 minutes before they appointment , he told me the appointment has been cancelled because already let . Thank you very much for wasting my time Who is going to pay for the travel cost and my working hours that I lost ?
5/5
GoogleKam and the team at KFH West Hampstead have been incredibly helpful in my property search. Kam has been super helpful and it’s been great working with her. I would definitely recommend her if you are looking to rent a property in the area!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kinleigh Folkard and Hayward Sales's London office has 438 reviews across 1 platform: 438 on Google.
Kinleigh Folkard and Hayward Sales London is rated 4.8 out of 5 across all 438 reviews, and 4.8 out of 5 on Google from 438 reviews.
Kinleigh Folkard and Hayward Sales London, 199a West End Lane, London, NW6 2LJ.
