Trusted Agent profile · London
★★★★★
154 reviews across 1 platform
695 Holloway Road, London, N19 5SE
JTM Homes's office in London, at 695 Holloway Road, is rated 4.6 out of 5 across 154 reviews on 1 platform, including 154 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJTM are excellent and just a joy to do business with. Amy and the whole team, in particular Amy is professional, understanding and tenacious - I cannot recommend highly enough. I have sold a property, rented one through them and got a great …
1/5
GoogleWorst estate agents I’ve ever had to deal with, really rude to us about our wants and needs & never actually cared about our feelings. All they cared about was making a deal & clearly a profit. After asking to speak to their manager, who was apparently called Jason, he was very hostile & aggressive. Would not recommend
5/5
GoogleBeing a tenant under JTM’s care has been an absolute joy, they have been professional and extremely responsive all through the two years that we have used their services. Thank you Amy, Emily and Tatiana for being the best of the best.
5/5
GoogleJason and the team provide an excellent and very personal service. They've always been super helpful, attentive and very down to earth in their approach. Refreshing to find such a accessible and reliable agency that is prepared to go the extra mile.
5/5
GoogleA super effort re-letting the flat by both the JTM lettings & management teams. Total cohesion from paperwork to redecorating & new tenant moving in, and updating Islington Licensing. Thank you 😊. …
1/5
GoogleJTM lied to us about the furniture which was included with the flat, refused to provide us with the proper items, and then refused to replace a completely unsuitable item of furniture so we had to do so at our own cost. When we turned up to the flat, which was listed as furnished, there was no mattress in one of the rooms and so we had to find alternative accommodation. They refused to replace a broken bed. During the process of trying to get them to replace an unsuitable item they were extremely rude, aggressive, and accusatory.
1/5
GoogleDear arrogant Jason. every client has different experiences most reviews here landlord as you keep them happy ,i had the worst experience with your agency,you never cleaned the house when we moved into the house is old and cheap work top and old paint , now you trying to scam us for our deposit.we left the house nice and clean better than was given to us at first and we have all videos and photos of it we didnt burn it or destroy any thing but youre not honest man. youve to be thankful we never missed a payment with covid times but no you still trying to scam us.i have tried to keep this professional but you like it your way always ,you and your agency are the worst and i have to let all tenants know: take lot photos and videos when you move in they will show you one face when you move in and different face when you move out liars the worst no honesty .
5/5
GoogleThe team at JTM Homes are warm, friendly and helpful. We had a very frustrating sale through no fault of the estate agent, and they were incredibly supportive throughout the whole process. They all added a personal touch when dealing with you, reminding me of the old values of business that is so commonly lost in modern times. I strongly recommend them without reservation. Thank you JTM, we finally completed and you earned every penny of your commission. Despite being overjoyed to have completed, I will miss our phone calls 👍👍👍
5/5
GoogleHelpful, local agency, finding very good tenants and cooperating well as managing agents. highly recommend.
1/5
GoogleAbsolutely terrible service. Update: Jason this review was left in 2014 when we rented a flat that was managed by JTM Homes at Wedmore street, Holloway Road for about 9 years. Glad you have had time to post a reply in 2022.
Dear A Khan. Thank you for your review. After checking our database it would appear that we do not have your details registered and would therefore be great full if you could please contact me at jason@jtmhomes.co.uk to enable me to look into you comments and revert back to you. Kind regards. Jason Dyer Director.
5/5
GoogleVery professional and hard-working team. Prompt responses and great communication. Always felt reassured we were in good hands and that everything was well-managed.
Thank you for taking the time to write your review Louis. We hope you enjoy your new home. Take care, from Ruby and the rest of the sales team
5/5
GoogleVery great to deal with, I have rented through their agency, professional and very lovely I would always come back to them
Thank you for your review Hebah, it is great to hear that you are happy with the service we provided. Best wishes, Jason.
4/5
GoogleI bought a flat through JTM a while back and then sold it again recently through them. Jason was always responsive, happy to advise, well organised for viewings and helpful in completing the sale, I'm happy to recommend him.
5/5
GoogleRecently bought my first home through JTM. Charlie was a wonderful agent, very approachable, patient and professional. JTM made the experience much less daunting, and were very helpful and supportive throughout. Would highly recommend.
5/5
GoogleI've been using JTM for over 10 years (2009-2020) as they were acting as letting / management agents of my preperty in Archway. Recently I have used JTM for selling my property. JTM always managed to find handyman or contractors at a reasonable price to fix timely any issue that could come at the property. As I moved abroad, I felt in confidence with their management while I was not able to visit often. Not only they have quick and good service at a reasonable price, but they communicate with empathy and kindness, qualities that are often forgotten by many Londoners
5/5
GoogleWe have used JTM regularly for over 8 years to find tenants for us, and their customer service is excellent. I would not hesitate to recommend them.
5/5
GoogleMy partner and I are renting a house managed by JTM and they have been always very professional. Noura, the property manager, is very helpful and responsive: any issues with the flat have been promptly tackled by her. Highly recommended!
Thank you for taking the time to write your review Paolo, it’s always good to receive feedback. As we are instructed to manage your flat please let us know if there is ever anything that we can do for you both.
5/5
GoogleI received a professional, courteous and enthusiastic service from Charlie, Jason, Amy and the team. They have a great knowledge of the local property market and keep in mind the interests of all stakeholders.
5/5
GoogleExcellent serve. Helped me with renting a flat in archway. Very easy to get hold off and very responsive. The whole team were lovely
5/5
GoogleI have let my flat through JTM since moving abroad 7 years ago, and it has been hugely reassuring to know the home I was so happy living in, and which is my main asset, is in good hands. It’s easy to worry at a distance, so it’s a relief to have people who I have got to know personally over the years and who I can have honest chats with at any time. Everyone at JTM has been a pleasure to deal with, efficient, responsive. When jobs need doing, they have been thorough about the process, getting quotations, keeping me updated, following through. The tenants I have had have all been great. I’ve also appreciated having Jason at the helm, in discussions over the years, I have been able to take advantage of his decades of expertise in the area. Full marks to the team, I would unhesitatingly recommend them.
5/5
GoogleFor almost 20 years I have been a private individual landlord with a small portfolio. Over the years, I have ‘tried’ many estate agents to let and manage my properties. I would recommend JTM Homes in Archway without hesitation. They are professional, knowledgeable and manage all my properties extremely well. At first, I was nervous as they are a small single office business, so started them off with only one property. However, over the years, including navigating some very tricky situations with local councils, tenants non payment and new legislative compliance they have been excellent. You may be able to get a few pounds extra on the top line rent by going with one of the ‘big’ named estate agents in their mini’s but be warned. They do not manage your properties like their own and the costs you will pay for their average at best management service do not outweigh the initial top line and cost you more in the long run. Tenants are often disgruntled with the service and leave / give you notice so you never build a relationship with the tenants. I had one tenant approach me direct and say that he loved the property but could not cope with the agents, slow and inept service, so I either change agents or they will leave. Give them a call now, you will be pleased you did.
5/5
GoogleJTM homes were very helpful with finding a flat and always very helpful and quick at helping us out with any issues!
5/5
GoogleI used JTM for the sale of my flat. Their advice was clear and knowledgeable and they helped make the process as smooth as possible.
5/5
GoogleRented my first place with JTM Homes. Ruby was professional, helpful and really friendly. Will definitely use them again the future when I need to move.
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