JTM Homes London reviews

★★★★★ 5/5

Google

I sold my flat in Archway with JTM Homes. Jason is exceptionally knowledgable about the local area and the likely prices that are achievable (in fact, he sold my flat to me 14 years ago!) That knowledge led to me achieving a price above the marketing price within 3 days of the property going to market. The best experience; and the best local estate agency in the area (in my view). Jason, Ruby and Leah provided a first class service all round.

Christopher · 11 October 2025

★★★★★ 5/5

Google

I cannot recommend JTM Homes and their staff enough. Thanks to their professional advice, our house in Archway sold very quickly. They got the valuation right and found the right clients quickly. They stayed on top of the sale process all the way, making sure everything went smoothly. Special thanks to Jason and Leah for looking after us so well. They are true professionals, very friendly and helpful. If selling and moving house can be made less of a stressful experience , it is only thanks to them. Highly recommended.

Magdalena · 26 February 2026

★★★★★ 5/5

Google

We had a long term relationship with JTM. Bought a house and then they rented it out for 15 years before finally selling it for us. Always 100% professional and client focused. Whole team is fantastic but big shout out to Leah who went the extra mile to keep our sale on track! Complete recommendation as they know the local market better than anybody.

Adam · 19 April 2026

★★★★★ 5/5

Google

We had a long old complicated purchase but JTM homes were fantastic at keeping us up to date and kept on top of the sale. We appreciate so much what Ruby, Jason and the team at JTM did for us. Thank you for helping us buy our first home. We would recommend JTM homes & use them again ☺️

Amie · 22 April 2026

★★★★★ 5/5

Google

We have used JTM Homes to rent our flat for years and have always found the entire office to be very helpful and competent! We feel that they know all their tenants and landlords by name which makes the experience in dealing with them personal for everyone involved. When we decided to sell our flat Jason was the obvious choice for the job and something we haven't regretted. Now our dealings with JTM have come to an end and we want to thank them for being who they are and for doing what they do so well!

David · 11 October 2025

★★★★★ 1/5

Google

We recently arranged a viewing for one of JTM Homes properties. We received a viewing confirmation via email and travelled to the property during our lunch break. After waiting outside the property for some time we rang the estate agent only to be told that all the viewings had been cancelled. This was not communicated to us in any way despite them claiming we should have received a phone call and email. We had made sure to continuously check emails and phone calls beforehand. The estate agent then tried to rectify the situation and said we could attend a viewing that evening. We were really interested in the property so we said yes, but made sure to ask for reassurance this viewing would actually go ahead and they responded it definitely would. Whilst travelling there for the second time in one day, and with one stop left on the tube before our destination, we received a voicemail stating all viewings had been cancelled again as a holding deposit for the property had been received. There was a clear disregard for our time and a lack of organisation. I would be cautious when using JTM Homes.

John · 6 August 2025

★★★★★ 1/5

Google

Booked a viewing with JTM homes to rent a flat. I turned down other viewings to attend. I left work early to attend. I rung the doorbell, as there was no estate agent outside the property, and the tenant told me they had cancelled all viewings. I checked my emails, just like I had before I had left work, to see an email sent only 30 minutes before the viewing, stating they had accepted a holding deposit and therefore would be cancelling all viewings. When I called the estate agent to ask why I had not been notified earlier, they informed me that they had accepted a holding deposit prior to my viewing. Hence the late notice. Which I find difficult to swallow. That they had received offer (or offers), supplied them to the landlord, received an answer back from the landlord. Awarded the (now) new tenant acceptance of offer and how and where to pay the holding deposit. Notified the tenants whose offers hadn’t been lucky. And received a holding deposit. All without thinking of notifying the people whom which they had booked viewings for all afternoon! Essentially, not only have I lost other viewings due to the tardiness of their notification system, but time from work. My disappointment was exasperated by the fact that when I did call as to why I had been notified with such late notice, and if they could provide me with further notice in the future, they informed me with that it wasn’t their fault, and no, they would not provide further notice in future. (With a sympathy oozing sarcasm which only served to rub salt in the wound). Unfortunately, it was their fault, and I would be a lot more understanding if they had in fact owned up to their mistake instead of rebutting it with defensive comments. If you are considering viewing properties with this estate agent, be sure to keep a sharp eye on your email and phone, up to the minute you knock on the door for your viewing. As they may cancel with little regard to how it may affect you. Grow a thick skin to accept the rude rebuttals when you look for answers. Do not bother moving your personal schedule around to wait on them. And lastly, be wary of JTM false niceties…

Scarlett · 11 October 2025

★★★★★ 5/5

Google

JTM provided a seamless experience during our property search and we are very grateful for their fantastic service. We highly recommend finding a property with the team as they are truly fantastic. Finding good estate agents in London can be quite the challenge, however, from the outset the JTM team were absolutely excellent - they were highly responsive, organised and knowledgable meaning that what is usually a stressful experience was made much easier. We really appreciate the help of the team, especially Ruby and Tatiana, who patiently answered any questions we had during the process and always ensured we had all the information and followed the right steps to make the moving process as smooth as possible. Thanks so much to all the JTM team!

Charlotte · 26 March 2025

★★★★★ 5/5

Google

I couldn't recommend JTM enough for anyone looking to sell or buy a property within Archway. As newcomers to the house-selling process, my sister and I appreciated the friendly and professional manner in which all the agents displayed as they helped us through the process. We also benefited from their experience and extensive contacts. All of which made for a positive outcome for which we couldn't be more thankful. A great family-run estate agency!

Melissa · 11 October 2025

★★★★★ 5/5

Google

Highly recommended friendly and local estate agent. I used JTM for a first time home purchase and Leah was professional, helpful, and efficient throughout, making the sale smooth and stress free.

Nathan · 21 May 2025

★★★★★ 5/5

Google

Had a fantastic experience with JTM Homes! Leah was amazing, professional, friendly, and incredibly helpful throughout the process. She made everything smooth and stress-free. Highly recommend JTM Homes for anyone looking for a reliable estate agent!

Tom · 22 March 2025

★★★★★ 2/5

Google

We rented an apartment for two years but faced a serious mouse problem. Even on the second floor, they found their way into our flat through the walls. The agency acted like it was no big deal, saying, "Well, you know, it's London." When we expressed our frustration, they told us we couldn't leave until our lease ended. We avoided using the kitchen and living room because mice were constantly running around. Feeling trapped in a mouse-infested apartment, we considered losing our deposit to escape. Priya from the agency refused to give us references for new accommodations, despite us finding a suitable place. In the end, we had to negotiate a way to leave, while the agency ignored our health and safety concerns. I would give them one star, but I added another because they at least sent pest control, who confirmed the building was infested with mice.

Marco · 26 March 2025

★★★★★ 5/5

Google

Sold our house in Archway/Elthorne via JTM. Special mention to Jason, Ruby, Sharaye and Leah who all provided a first class service. Wouldn't hesitate to recommend.

Guy · 16 May 2025

★★★★★ 5/5

Google

We had a wonderful experience with JTM. They were so supportive and actively tried to find us somewhere to live. The service from Ruby and Jason was just the best. Tatiana was also a great help with referencing. They are a really caring company and I would recommend them to anyone. I would use them again tomorrow.

Mrs · 26 March 2025

★★★★★ 5/5

Google

Sold our bloody house for us didn’t they. Which was their job, so absolutely fair play. Particular kudos to Ruby, solid vibes all round.

Stu · 26 March 2025

★★★★★ 5/5

Google

Excellent communication and interpersonal relationship skills. I was very impressed with the warm friendship that Leah welcomed me to the property. Leah was patient and took me from room to room, kitchen, and the bathrooms. I was greatly impressed and appreciated the time and effort she made in taking me round. Leah was effective and efficient.

JAMES · 1 February 2025

★★★★★ 5/5

Google

JTM recently acted as my agent on a flat sale in the area and they had it sold in 2 days! They have now acted on purchase and sale for me, 3 years apart and both times have been excellent! Hence why I went back to use their services for the sale. They have so much knowledge of the area! Jason and Ruby are so easy to deal with, really personable people who go the extra mile with you, your solicitor and buyer/seller’s solicitor! They are also very reasonable on costs, in line with other agents in the area so I would not hesitate to use JTM for your buying, selling or letting needs!

Sunny · 11 October 2025

★★★★★ 5/5

Google

Helped us with our move and Leah and the team were incredibly helpful. Highly recommend

James · 26 March 2025

★★★★★ 5/5

Google

Thank you Sharaye you have done a fantastic job

Murat · 26 February 2026

★★★★★ 5/5

Google

Ruby and the team at JTM Homes were fantastic to work with. Finding a flat to rent in London during the busy summer season is incredibly stressful. Ruby and her team were professional and friendly. I felt zero sales pressure, but they had quick follow-up, answered all my questions, and made me feel completely at ease. Even the background check, which I was dreading, was painless thanks to their professionalism and personal attention. I can't say enough good things and I've been very happy in my new home.

Alexa · 26 March 2023

★★★★★ 5/5

Google

Excellent and exceptional service. Dogged determination to get the task done. Patient, tenacious and kept us well informed throughout the sale process. I would not hesitate to recommend JTM. In particular - many thanks to Charlie Owen who was the lead estate agent on our case.

Neil · 26 March 2023

★★★★★ 5/5

Google

Ruby and the team at JTM Homes were fantastic to work with. Finding a flat to rent in London during the busy summer season is incredibly stressful. Ruby and her team were professional and friendly. I felt zero sales pressure, but they had quick follow-up, answered all my questions, and made me feel completely at ease. Even the background check, which I was dreading, was painless thanks to their professionalism and personal attention. I can't say enough good things and I've been very happy in my new home.

Alexa · 2 December 2022

★★★★★ 5/5

Google

Our group's experience with JTM has so far been seamless. They've been prompt to reply to all of our queries, and the process from seeing the flat to securing our lease has been quick and organised! Special thanks to Ruby for being very on the ball throughout.

Gemma · 2 December 2022

★★★★★ 5/5

Google

We feel really lucky to be renting our home through JTM Homes. The whole process of finding and signing for the flat was really smooth, and the team was extremely helpful and flexible. Now that we live in the flat, the JTM team still goes above and beyond - all our requests are immediately dealt with, which we really appreciate. A great experience all around and we'd definitely recommend using JTM Homes to rent/buy/sell your flat.

Nadia · 26 March 2024