Trusted Agent profile · London
★★★★★
1,460 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,460 reviews on two platforms, including 161 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAmy Bridge & Amy Woo Are great people…
Amy Bridge & Amy Woo Are great people to work with. Thank you for making every steps easy.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Amy Bridge and Amy Woo.
5/5
TrustpilotVery helpful
Very helpful, flexible in thought and application, not 9am to 5pm person and above all and most important got things done within the time frames.You're lucky to have Bethel working for you.
5/5
TrustpilotGood Service and quick responses
I have been dealing with John&Co for more than 4 years. It has been a pleasant relationship. I always get quick responses from their staff namely Matthew Spencerand Rachel Massey from letting team.
5/5
TrustpilotA tricky matter
A tricky matter which was professionally handled to perfection given the context.
Hi Martin,Thank you for your feedback! We're pleased to hear that our team was able to handle your matter professionally and to your satisfaction. If you have any further questions or concerns, please feel free to reach out. Thank you for choosing us!
5/5
TrustpilotGreat experience finding and letting…
Great experience finding and letting the property with Brooke Williams and Leigh Hallett!
Hi Panya,Thank you for taking the time to leave this feedback. We are pleased to hear Leigh and Brooke were able to help you successfully find a suitable property.
5/5
TrustpilotV helpful and responsive
Our property manager (Lauren) has been very helpful with ongoing queries and help during the process of leaving our current flat.
Thank you so much for leaving a review. We’ll be sure to pass on your kind words to Lauren.
1/5
GoogleWorking with Robert Pearson - feels unprofessional (or assume junior). Issues that we had: 1. Agreed in advance with agency that they will do a professional cleaning for 1 bedroom flat in the end of our contract for 244 gbp + 20% VAT (292.8 gbp in total) which is already expensive. 2. Three weeks after that received a notification that they will deduct 295 gbp + 20% VAT (354 gbp in total). We noticed this only once we completed our re-calculations on what should be amount of deposit returned to us, so there were no transparency with this at all. And the reason is that our flat is duplex (2 floors). But still it is a standard 1 bedroom size and it doesn’t have the balcony, so it sound like that want to charge take extra £62 for hoovering the stairs. 3. Disputes about the damage/wear & tear were based on the inventory report which was prepared not before/and not after the professional cleaning. But - all photos were made !during! the cleaning, where floors were dirty on the photos because cleaners were walking in the shoes on the wet floor. If you work with this agent as a tenant - you can expect additional unexplained charges against you - thus suggest you to ask the agency to give you another representative straight away. Our experience: - For initiation of the rental agreement - worked with a Ivan Fabriccio - 5 starts - For closing of the contract - Robert Pearson - 1 star. Dmytro Strelchuk Rental of the flat 5, Oratory Apartments, 75 Barking Road, E16 4HB, London.
5/5
TrustpilotSam is amazing
Very simple, they have the best agent - Sam. He always helps me and provides the best service.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Sam.
5/5
TrustpilotGood Job
A very good experience. Quick and helpful. A very good job
Hi Josefina,We're pleased to hear our team have impressed you with their service and provided you with a positive experience. Please reach out to us if there is anything further support we can provide you with.
5/5
TrustpilotGood support from Cynthia and Victoria
Good support from Cynthia and Victoria Well organized
Hi Herve,Thank you for your lovely feedback! We strive to be there for our clients every step of the way, and it’s wonderful to know Lara provided the level of service you deserve. Please reach out if there’s anything else we can assist you with!
5/5
TrustpilotHelpful, responsive service
Leigh Hallet and Victoria McDaneil were both super helpful, prompt and responsive throughout the process and have helped us find a great match. We are looking forward to moving into our property!
5/5
TrustpilotVery good service
Very good service, high efficiency,
Thank you for your positive feedback! We’re glad to hear you found our service efficient and up to your standards. If there’s anything else we can assist with, don’t hesitate to let us know!
5/5
TrustpilotPrompt and efficient experience by…
Prompt and efficient experience by Savannah Renunad. Letting Admin of Johns Co at Royal Wharf.
Thank you for your 5* rating! We will be sure to pass your positive feedback along to Savannah.
5/5
TrustpilotReliable
Very professional and quick to respond to any communication!Most importantly appear to have the landlord’s interests covered!
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
5/5
GoogleI would like to commend Betsy, our tenancy coordinator, for her excellent and swift service in helping us to implement our newest tenancy. The entire process went smoothly and was a breeze, we greatly appreciate your help!
Thank you so much for the 5-star review and kind words Benjamin, it's been a pleasure. All the best, Johns&Co Team
5/5
TrustpilotBrooke Nickless organised the…
Brooke Nickless organised the maintenance issue we had in our apartment very swiftly and professionally.
Hi Delina,Thank you for taking the time to share your experience with us! We're delighted to hear that Brooke efficiently resolved your maintenance issues. Providing excellent service is a top priority for us, and we're glad Brooke could assist you promptly.
5/5
Trustpilotgood
rahhan is goodvictoria is good
Hi Kailai,We appreciate your kind words! It’s great to hear that both Rahhan and Victoria provided you with great service. We’re proud to have them on our team.
5/5
TrustpilotMy experience with John’s&Co was…
My experience with John’s&Co was amazing specially dealing with Sam and Alda they were really professional and helpful
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Sam and Alda .
5/5
GoogleWe were basically looking for a flat less than a week from the contract of current flat running out. Nick managed to get everything sorted and get us a great price on a beautiful flat. Definitely would work with these guys again!PositiveResponsiveness
Hi Sadra, It's great to hear stories like this, I'm glad we could be of help! Thanks for your feedback. All the best, Johns&Co Team
5/5
TrustpilotQuick resolution to a maintenance …
Quick resolution to a maintenance issue. I’m very pleased
Hi Edwin,Thank you for taking the time to leave this five star rating. We are pleased to hear our team were able to effectively resolve your maintenance issues.
5/5
TrustpilotShareen service attitude is very good
Shareen service attitude is very good, a very warm-hearted person, let me feel the warmth of home
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Shareen.
5/5
TrustpilotGreat service and responsive staff!
Great service and responsive staff, everyone is extremely friendly and professional. Can highly recommend!
Hi Daniel,Thank you for this positive review! We're pleased to hear you will continue to recommend us in the future.
5/5
TrustpilotI have recently moved into 73 St
I have recently moved into 73 St. Pier Court and both Amy and Marwa have been fantastic throughout the process.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
1/5
TrustpilotNot responsible for their job
Not responsible for their job. They barely respond to your email.
Hi Lee,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
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