Trusted Agent profile · London
★★★★★
1,475 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,475 reviews on two platforms, including 162 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAlexandra is responsive and provide…
Alexandra is responsive and provide good service.
Hi Ken,Thank you for taking the time to leave Alex this kind feedback. We will be sure to pass your appreciation along to her.
5/5
GoogleWe are very happy with the efficient and great service this agency is providing us. Our property manager Rob was extremely nice and helpful when we had some issues with the appliances and they got fixed within one day. Thank you very much!
Hi Iona, That's great to hear, thanks for leaving such a great review! All the best, Johns&Co Team
5/5
TrustpilotExtraordinary Service from Spyros
Spyros has been an extraordinarily good property manager!
Hi Jason,Thank you for this fantastic feedback, Spyros will be pleased to hear you were impressed with his service.
5/5
TrustpilotBig thank you to Olivia Thomas who has…
Big thank you to Olivia Thomas who has been dealing with our letting for over two years . Very helpful and goes above and beyond to help and answer my queries. Very professional and always delivers a great response on time.
5/5
TrustpilotRachel Massey
Rachel Massey, the Letting Administrator has been very helpful throughout the process!
Thanks for you kind review, Rachel will be so pleased to hear how much you appreciated her service!
5/5
GoogleWas really happy with my interaction. Our agent Betsy was easy to reach and to arrange the viewings. She provided good information on the different options available and provided responses to our follow-up questions swiftly. Completion of the whole process went smoothly. I can recommend this agency. (They also got a good website to browse available properties)
5/5
TrustpilotGreat agency!!!! Extremely friendly staff
Great experience as always!! We have rented third flat with this agency. Special thanks for Anthony who is extremely friendly and professional. He treats everyone individually and takes into account the client’s feelings and needs. Simply brilliant!!!Thanks also to his colleagues who are very friendly too. We recommend this agency 100%. We are convinced that people working there really want to help.
Thank you for taking the time to leave us a 5* review!We are so pleased that you had such a positive experience with Johns&Co . We will make sure to pass this onto Anthony.
5/5
TrustpilotPolite and efficient
Bethel has been efficient and courteous when liaising with us.
Thank you for this great testament to Bethel's service. We'll be sure to pass your appreciation along to him.
5/5
TrustpilotBritney and Leigh made the experience…
Britney and Leigh made the experience seamless from start the finish!
Hi Joyce,Thank you for taking the time to leave us this 5* rating. It is great to hear such positive feedback, we will be sure to pass your kind words along to Britney and Leigh.
5/5
TrustpilotJ&CO super helpful
Bethel Gamma was brilliant in helping me sort out the rental of my parking space. Her extremely prompt responses made the whole experience painless. She was great!
5/5
TrustpilotI had an issue with my heating and…
I had an issue with my heating and Bryony responded within 10 minutes and sorted out an engineer to visit the very next day. The engineer (Dan) was super lovely too and sorted everything out.Very happy with the service from both Bryony and Dan!
Hi Syma,We're glad Bryony and Dan were able to assist you quickly with your heating issue. Your satisfaction is important to us, and we’re happy to have exceeded your expectations!
5/5
TrustpilotRoyal Wharf
My rating is based on Candice and Vanessa's prompt action and support for my latest end of lease and new tenant search. The process was managed smoothly. They negotiated a new lease at rent I accepted and enabled a minimum disruption to my rental income.
Hi Ivy,Thank you for your feedback! We're delighted to hear that Candice and Vanessa delicately managed the process, ensuring your assets and income were well protected. We’ll pass on your kind words, and we’re here to help with any future needs. Thank you for choosing Johns&Co!
5/5
TrustpilotAccountability is rare and Lara Robson is the person to go for
I would like to specifically express my sincere gratitudes to Lara Robson for attending to my enquiries and i think she has great sense of accountability which is very rare to come by these days. I would recommend her service any time.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Param.
5/5
TrustpilotJust wanted to say a massive Thank You…
Just wanted to say a massive Thank You to Bethel Gamma. She helped with all the formalities of sorting out a new tenancy seamlessly.Well done Bethel. :)
5/5
TrustpilotTariq was very helpful
Tariq was patient enough with us and followed up with everything we needed to be done.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Tariq.
5/5
TrustpilotJohns have looked after the letting of…
Johns have looked after the letting of our property for over ten years - since it was built.They do it very well. They find reliable tenants and promptly organise the letting process. Ongoing management is efficient, with access to good contractors to do repairs
Hi Edward,Thank you for your kind review and for trusting us with the letting and management of your property for over a decade! It’s been our pleasure to work with you and ensure your property is well taken care of.We’re especially pleased to hear that you’ve been happy with the tenants we’ve found and the efficiency of our letting process. Maintaining high standards for ongoing management and working with reliable contractors is something we take great pride in, so it’s wonderful to know you’ve appreciated these efforts.Thank you again for your continued support, we truly value our partnership. Please don’t hesitate to reach out if there’s ever anything you need.
5/5
TrustpilotAmazing customer service
Amazing customer service! Thanks, Param!
5/5
TrustpilotSpyros was very helpful and responsive.
Hi Modesta,We're pleased to hear you were impressed with Spyro's service, we will be sure to pass your appreciation along to him.
5/5
GoogleJorgia Parrot has been very efficient and professional in his dealings with us for past two years. He has been able to ensure continuity in our tenancy and has ensured out tension have kept our apartment in good condition.PositiveResponsiveness, Quality, Professionalism
Hi Boon, Thanks for the great review and kind words. All the best, Johns&Co
5/5
TrustpilotGreat customer service
From the day I moved into the property, Kimberly M has been exceptionally responsive and professional. She addresses any maintenance issues or queries promptly and ensures that everything is handled efficiently. Her friendly and approachable manner makes it easy to communicate any concerns and I really appreciate her help !
5/5
TrustpilotClaudiu has been an exceptional…
Claudiu has been an exceptional lettings negotiator and has gone above and beyond in securing our new family home. He is very personable and efficient in supporting and meeting our needs throughout this process.
5/5
TrustpilotIssue was resolved
Issue was resolved, plumber gave instructions on what to do if it happens again.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
4/5
TrustpilotBeverley has been very helpful with the…
Beverley has been very helpful with the whole process.
Thank you for leaving this great feedback, we will be sure to pass your kind words along to Beverely. If you feel there is anything we can improve on, please let us know!
5/5
TrustpilotNew Tennant
Vanessa and Marwa were great. All of the details were sent promptly after the viewing and they both answered any questions I had quickly, which gave me peace of mind. They both made everything very clear on move-in day.
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