Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had a very pleasant experience with…
I had a very pleasant experience with John; they were very fast and responsive. Moving can be hard and stressful, so have someone who can ask you the most smallest questions too is the best relief. Also, I felt safe in the process. I had Sarah Ferreira and she was always helpful and made the experience better overall.
Thea · 15 August 2024
Agent replied · 23 October 2024
Hi Thea,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our team. It’s our goal to assist you every step of the way, and we're glad to know that we could make a positive impact. If you ever need anything in the future, we’re here to help.
★★★★★ 5/5
TrustpilotDestini-Rikki changed my view to…
Destini-Rikki changed my view to letting agents, which group usually disappear right after letting deal is done. They indeed provided good service even after trade. Specified clear department / team for each sides of after-trade service. I sincerely wish such group can grow into a large company. Let’s see what they would do when move-out!
Tianhao · 18 October 2024
Agent replied · 23 December 2024
Hi Tianhao,We’re thrilled to have exceeded your expectations. Destini-Rikki appreciates the positive feedback on her dedication. Thank you for your well wishes and we hope you enjoy your new apartment!
★★★★★ 5/5
TrustpilotExcellent communication and support
During my time working with Destini-Rikki while moving into Embassy Gardens, I had an exceptional experience with inventory reports, thanks to the unparalleled professionalism displayed by Destini-Rikki. The promptness of her responses to my queries was unmatched, and the detailed answers she provided made the entire process seem effortless. Her dedication to her work as a lettings administrator is truly commendable.Thank you!
Aakash · 31 May 2024
Agent replied · 10 June 2024
Hi Aakash,Thank you for your glowing review of Destini-Riki. We greatly appreciate your feedback on Destini's professionalism, promptness, and dedication. We are pleased to know that Destini sets a benchmark for exemplary service. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotGreat company!
They offered great help in finding our flat. The team there made the challenging process of flat hunting simple and effective by paying close attention to our wants and preferences. They were always willing to answer questions and provide insightful commentary. They also helped with negotiations, documents, and guaranteeing a smooth move-in process. Their professionalism, understanding of the market, and attention to detail make them an excellent choice.
Consumer · 1 February 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
★★★★★ 5/5
TrustpilotShareen was very nice to us
Shareen was very nice to us. She did a very great job by helping us to find the best flat.
Manuela · 31 January 2024
Agent replied · 10 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Shareen.
★★★★★ 5/5
TrustpilotA huge thanks to Shareen!
Shareen is the MOST helpful person I’ve ever met. She is so kind, I can’t imagine working with anyone else!
Goksu · 31 January 2024
Agent replied · 10 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words Shareen.
★★★★★ 5/5
TrustpilotLauren Melius is a star!
Lauren Melius is an excellent property manager. She answered all my questions swiftly and I had a wonderful experience overall
Rahul · 31 January 2024
Agent replied · 10 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Lauren.
★★★★★ 5/5
TrustpilotCharlie and Alda were a dream to work…
Charlie and Alda were a dream to work with. Very responsive and professional. I’m thrilled by my new home.
Austin · 19 February 2024
Agent replied · 10 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Charlie and Alda.
★★★★★ 5/5
TrustpilotMichael made my apartment journey super…
Michael made my apartment journey super smooth. Very helpful and easy real estate agents!
Anvita · 24 May 2024
Agent replied · 10 June 2024
Hi Anvita,Thank you for your feedback! We're thrilled to hear your property search was smooth sailing with Michael. We appreciate your kind words about our services.
★★★★★ 5/5
TrustpilotTariq Hussain was so fast responsive…
Tariq Hussain was so fast responsive and helped me so much to address the issue I had and it was solved smoothly.
Ahmed · 7 December 2023
Agent replied · 10 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Tariq.
★★★★★ 5/5
TrustpilotThank you Lara Robson for your kind…
Thank you Lara Robson for your kind help throughout my tenancy!
Gabriela · 11 July 2024
Agent replied · 24 August 2024
Hi Gabriela,We are pleased to hear Lara has been able to help you throughout your tenancy. We will be sure to pass your gratitude on to her.
★★★★★ 4/5
TrustpilotGreat people
Like all things in life, the experience you have is dependent on the people you encounter as part of it.Initially there were issues because the first person we had as a contact was preparing for her next post, but everyone else has been super helpful and ready to resolve issues.Where possible get familiar with their app. it does work and it is the best way to communicate with the team.
Customer · 1 December 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave us this review.We appreciate your feedback; we will make sure to pass this on. Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotManagement is efficient and friendly
Management is efficient and friendly. Problems get addressed and resolved with feedback. Spyros and Lara are very attentive.
S · 26 February 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave this 5 star review! Your feedback is greatly appreciated.
★★★★★ 5/5
TrustpilotBrooke Nickless has been extremely…
Brooke Nickless has been extremely helpful and attentive with sorting out any issues with flat.
George · 25 April 2024
Agent replied · 10 June 2024
Hi George,Thank you for your kind words regarding Brooke. We're glad to hear your issues have been resolved and that Brooke was attentive to your needs throughout the process.
★★★★★ 5/5
TrustpilotHappy with the service provided by my property manager - Olivia Thomas
Olivia Thomas was kind and helpful throughout my tenancy and dealt with my requests and enquiries promptly.
Dec · 15 March 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave this review. We're glad to hear that Olivia provided excellent service. We will be sure to pass your kind words along to her.
★★★★★ 5/5
TrustpilotShareen is a great person
Shareen is a great person, very willing to show every possible flat to suits the client! Very positive attitude.
Soz · 1 February 2024
Agent replied · 10 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Shareen.
★★★★★ 5/5
TrustpilotYour colleague,Mr Thomas CHAN is great.
Your colleague, Mr Thomas CHAN is a great help.
Raymond · 7 October 2026
★★★★★ 5/5
TrustpilotBeverly was of great help when I had…
Beverly was of great help when I had dishwahser probelms. I hope people use her as property manager
Samih · 20 February 2024
Agent replied · 10 June 2024
Hi Samih,Thank you so much for leaving such a brilliant review, we are pleased to hear you would recommend Beverley.
★★★★★ 5/5
TrustpilotCharlie Carter is first class and makes…
Charlie Carter is first class and makes it happen! Very on top of things and recommend highly.
Ed · 11 March 2024
Agent replied · 10 June 2024
Hi Ed,Thank you for leaving this 5* review. We agree Charlie truly is first class! We're pleased to hear you would continue to recommend his service in the future.
★★★★★ 5/5
TrustpilotNoami has been great help!
Stella · 10 October 2024
Agent replied · 23 October 2024
Hi Stella,Thank you for your feedback! We’re happy to hear that Naomi was able to assist you and provide the help you needed. Don’t hesitate to reach out if you require anything further!
★★★★★ 5/5
TrustpilotVery Responsive management
Very Responsive management. In particular I want to thank Lara Robson for being extremely helpful.
Seyed · 18 April 2024
Agent replied · 10 June 2024
Hi Seyed,We're pleased to hear you had a positive experience with Lara, we'll be sure to pass your feedback onto her.
★★★★★ 5/5
TrustpilotI’ve been in contact with Clauidi…
I’ve been in contact with Clauidi through my friend and although he was not assigned to my case he helped me a lot through following up with his manager and thanks to him I’ve hard back from the landlord quickly. He is also very kind and I can see that he is doing an excellent job.
Zeynep · 21 August 2024
Agent replied · 23 October 2024
Hi Zeynep,Thank you for sharing your experience! We’re so glad to hear that Claudiu was able to assist you even though he wasn’t directly handling your case. His willingness to go the extra mile to follow up and ensure a quick response is exactly what we strive for. We’re proud to have such a dedicated team member like Claudiu, and we’re here to help if you need anything else.
★★★★★ 5/5
TrustpilotThanks Priscilla Ogefere
Thanks Priscilla Ogefere, good experience so far
David · 5 September 2024
Agent replied · 23 October 2024
Hi David,Thank you for sharing your experience. We're happy to hear that things have been going well with Priscilla. If you ever need further assistance, we're here to ensure your experience remains just as positive.
★★★★★ 5/5
TrustpilotThank you Param
Thank you Param. Prompt and efficient in dealing with our enquiries. An asset to the team
Mauro · 25 March 2024
Agent replied · 10 June 2024
Hi Mauro,We're pleased you were impressed with Param's service. We'll be sure to pass your feedback along to Param, it will make his day.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
