Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
TrustpilotVery positive response
Very positive response, and supportive. Attentive to customer needs
Li Β· 13 September 2024
Agent replied Β· 23 October 2024
Hi Li,Thank you for your kind words! We're delighted that our team has been attentive to your needs and provided a positive experience. If there's anything else we can do to support you, please feel free to reach out!
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5/5
Trustpilotexpert
knows the area inside out. great lettings agent! highly recommended!
Asfand Β· 27 August 2024
Agent replied Β· 28 August 2024
Hi Asfand,We pride ourselves on providing local expertise and we are pleased to hear our team were able to share their insight, resulting in a successful let. Thank you for your recommendation, please reach out to us if you require any further assistance.
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5/5
TrustpilotQuick action by Gytis and Candiceβ¦
Quick action by Gytis and Candice helped us to secure our prefer flat immediately!
Billy Β· 18 June 2024
Agent replied Β· 23 August 2024
Hi Billy,Thank you for taking the time to leave us this 5* rating. We are pleased to hear Gytis and Candice were able to speedily help you secure your desired apartment.
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5/5
TrustpilotLara Robson always responds quickly andβ¦
Lara Robson always responds quickly and help us a lot. Thanks for her great work.
Yuming Β· 31 May 2024
Agent replied Β· 13 June 2024
Hi Yuming,Thank you for your feedback. We're delighted to hear that Lara Robson has been responsive and helpful. We appreciate your recognition of her great work and are proud to have her on our team. Thank you for sharing your positive experience!
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5/5
TrustpilotGreat experience
Great team!Katy from the renewal team worked out the renewal plan with a quick turnaround!
Shawn Β· 31 May 2024
Agent replied Β· 13 June 2024
Hi Shawn,Thank you for your feedback! We're pleased to hear that Katy was able to efficiently arrange a renewal plan that worked for you. We will be sure to pass your positive feedback along to her.
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5/5
TrustpilotPerfect service
Perfect service, my manager Toyin Adeyele took care of my needs promptly after check-in.We're in good hands.
Law Β· 22 April 2024
Agent replied Β· 13 June 2024
Thank you for your kind words! We're delighted that you had a perfect experience with us and that Toyin took such good care of you. Rest assured, you're in good hands with us. If you ever need anything else, feel free to reach out. We're here to help!
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5/5
TrustpilotThank you, Spyros
Spyros provides a very helpful service and support in the management of my property. Good to work with him. ππ
Charles Β· 20 February 2024
Agent replied Β· 13 June 2024
Hi Charles,Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Spyros.
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5/5
TrustpilotHelpful management services
Helpful management services. Rachael, Iva have been dealing with the challenging situations. Reconmmended
B Β· 2 July 2024
Agent replied Β· 23 August 2024
Thank you for your recommendation. Our team will be pleased to hear they have been able to support you through challenging situations, and resolve your issues. If you need any help in the future, don't hesitate to reach out.
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5/5
TrustpilotSeamless Service
Great service from start to finish. Very good communication from Vanessa Uljarevic and Marwa Fakih - would highly recommend.
Tilly Β· 7 March 2024
Agent replied Β· 13 June 2024
Hi Tilly,Thank you for this 5* review. We're pleased to hear you had a great experience with us, and we'll be sure to pass your kind words along to Marwa and Vanessa.
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5/5
TrustpilotGood work by Marwa Fakih and Anthony Otigbah
Very good, detailed and swift follow up by both Marwa and Anthony in renting out my apartment.
Edwin Β· 16 April 2024
Agent replied Β· 13 June 2024
Hi Edwin,We're pleased to hear Marwa and Anthony impressed you with their detailed and swift service. Thank you for trusting us with your property.
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5/5
TrustpilotLeah and Britney have been superβ¦
Leah and Britney have been super efficient and to the point. Many thanks for being so amazing ππ
Ilias Β· 27 March 2024
Agent replied Β· 13 June 2024
Hi Ilias,Thank you for sharing this feedback with us. We are pleased the team were able to provide you with a 5* service.
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5/5
TrustpilotEasy communication with Candice andβ¦
Easy communication with Candice and Amber and LaurenPolite , respectful Place has always been rented
N Β· 23 May 2024
Agent replied Β· 13 June 2024
Thank you for taking the time to leave this feedback. It's great to hear that our team have made your experience with us an enjoyable one, and that they have been able to consistently ensure your property is let. We wish you all the best.
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5/5
TrustpilotSpeedy help with issues in the buildingβ¦
Speedy help with issues in the building by agents and facilities manager - Bryony.
Emeka Β· 10 June 2024
Agent replied Β· 13 June 2024
Hi Emeka,We are pleased to hear Bryony had your maintenance issues resolved in no time! We'll be sure to pass this positive feedback along to her.
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5/5
TrustpilotGreat agency
The agents are extremely friendly, helpful and efficient, the team is resourceful and nailed the tenancy in no time. Great thank you to Amy, James and Andrew!!
Shawn Β· 27 December 2021
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5/5
TrustpilotWorking with the team has been great
Working with the team has been great. Jenni Kong and Bethel Gamma have st things up very well and so far so good
Robert Β· 4 December 2023
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
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5/5
TrustpilotExcellent service and veryβ¦
Excellent service and follow and very professional that Marwa and Amy provided.
Anna Β· 12 July 2024
Agent replied Β· 23 August 2024
Hi Anna,Thank you for leaving this review. We are pleased to hear Amy and Marwa provided you with an excellent service, and will be sure to pass your appreciation along to them.
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5/5
TrustpilotBritney and Leigh put their fullβ¦
Britney and Leigh put their full efforts into supporting my daughter, helping her breakthrough all questions and conditions. Excellence job to them.
Chawarn Β· 24 May 2025
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5/5
TrustpilotI have been with johnes and Co Nineβ¦
I have been with johnes and Co Nine Elms since I bought the flat 6 years ago , It has been very well managed and I always trust Mathiew for the best advise .
Inaam Β· 17 December 2024
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1/5
GoogleAvoid at ALL COST.
Tried to charge us 6k (our deposit was 3k) and horrendous communication and any respect to the tenants.
As a tenant, avoid at all cost.
J Β· 24 February 2025
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1/5
TrustpilotAwful estate agents who's training mustβ¦
Awful estate agents who's training must consist of lying as much as they can!
Coola Β· 4 June 2024
Agent replied Β· 13 June 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
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5/5
Trustpilotszxxzs
I got a quick reply email
εθ΄€ Β· 15 October 2024
Agent replied Β· 23 October 2024
Thank you for your feedback. Weβre glad to hear that our prompt communication and support met your expectations. If you need anything else, weβre always here to help!
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5/5
TrustpilotSavannah Ranaud from Brentford teamβ¦
Savannah Ranaud from Brentford team helped me through out the process of getting my flat.
Asma Β· 13 May 2024
Agent replied Β· 13 June 2024
Hi Asma,Thank you for your 5* rating. We will be sure to pass your appreciation along to Savannah. We wish you all the best in your new home.
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5/5
TrustpilotAmazing experience with Olivia Thomas
Amazing experience with Olivia Thomas! So helpful throughout the entire process with her and guiding me through things with my tenancy. Thank you :)
D.A Β· 1 November 2023
Agent replied Β· 13 June 2024
Thank you so much for leaving such a brilliant review. Weβll be sure to pass on your kind words to Olivia.
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5/5
TrustpilotQuick and helpful
Alexandra quickly responded to any queries and was a great help.
Alessandra Β· 22 July 2024
Agent replied Β· 23 August 2024
Hi Alessandra,We're thrilled to hear Alexandra was always on hand to answer any questions, and was a great help to you. We will be sure to pass your appreciation along to her, please let us know if you need any further assistance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.