Trusted Agent profile · London
★★★★★
1,588 reviews across 3 platforms
4 Halyard Place, London, E16 2TH
JOHNSCO New Homes's office in London, at 4 Halyard Place, is rated 4.8 out of 5 across 1,588 reviews on three platforms, including 247 Google reviews rated 4.3.
247
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,335
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you for your support and service.
Wai Yau provides very professional services and is able to inform customers of service policies and details in advance. Meanwhile, Wai Yau can provide support for various service solutions while we're facing the challenges.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Wai yau.
5/5
TrustpilotSavannah Renaud
Savannah Renaud, Param and the Brentford team have all acted with complete confidence and professionalism at all times ready to deal with any questions however simple or complex.
Hi Sunita,Thank you for your kind words! We're glad to have provided such great service. Don't hesitate to reach out if you have any questions in the future.
5/5
TrustpilotPriscilla Ogefere my property manager…
Priscilla Ogefere my property manager has been a pleasure to work with. Informative, accessible, and swift with dealing with queries. Is highly professional and well versed with real estate matters.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Priscilla Ogefere .
5/5
TrustpilotEXCELLENT help from Umar (property…
EXCELLENT help from Umar (property manager).We initially experienced a few communication issues with the assigned property manager but Umar promptly stepped in and got sorted out everything. Simply AMAZING communication and responsiveness!!
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Umars day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotLeigh and Sebastian are very helpful…
Leigh and Sebastian are very helpful regarding the property search and all the document procedures.
Hi Ky,Thank you for your feedback. We’re pleased to hear that Leigh and Sebastian have been of great assistance throughout your property search. We wish you the best in your new home!
5/5
TrustpilotDear Miss Brooke Nickless,
Dear Miss Brooke Nickless,A very big thank you .Your efficient indeed is a big help to my request.Wishing you the bests in the Company.
Thank you very much for your kind words! We're glad Brooke could assist you efficiently with your request. Your appreciation means a lot to us. If you have any further needs or questions in the future, please don't hesitate to reach out. Wishing you all the best as well!
5/5
TrustpilotPriscilla Ogefere
Priscilla Ogefere was really helpful when it came to addressing my queries regarding my tenancy contract. She took the time to explain my options to me and also provided timely follow up updates.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
5/5
TrustpilotWe have just moved into a new…
We have just moved into a new apartment. Our property manager Ebru, has been very prompt in making sure the check-in is smooth as well as resolving any open queries. Very happy and impressed!
5/5
GoogleFrom the moment I first contacted Amy and Marwa, they were professional, friendly. And throughout the entire process, they were always available to answer my questions and address any concerns I had. Thank you for going above and beyond to help me find my new home. I couldn't be happier with the results, and I will definitely be recommending you to anyone in need of a knowledgeable and reliable house agent.
5/5
TrustpilotSuper service - Priscilla
I have had a pleasant experience working with Priscilla in Johns Co. The overall agency experience is professional and effective. The queries are resolved timely and all the support is provided in time.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.
5/5
TrustpilotGreat staff
highly recommend the agency and their staff, specially Ellie-Mai, who's the property manager. Nice to speak with someone very reactive and who solve our issues very quickly.
Hi Adem,Thank you for taking the time to leave this kind review. Ellie will be thrilled to hear she made such a brilliant impression on you. Do not hesitate to reach out if you need any further assistance.
5/5
TrustpilotFlat Hunting Process
From the outset, both Candice and Sarah played pivotal roles in guiding me through the process, and their contributions were invaluable. They were always attentive, responsive, and ready to help, which made a difference in alleviating the stress I anticipated. Thank you, Candice and Sarah, for making this journey so much smoother!
5/5
TrustpilotProfessional and reliable service
My experience with this estate agent has been positive. They offer great deals for landlords and are highly responsive, making the process straightforward. Matthew Spencer and Charlie Carter at Nine Elms, in particular have been professional and helpful throughout. I’d recommend their services.
5/5
TrustpilotMiss Brooke Nickless is a very good property manager
I have trusted this agent since I purchased the property. Especially, this time, Miss Brooke Nickless communicated with me very professionally and patiently.
Hi Ruixin,Thank you for your trust and kind words! We're delighted to hear that Brooke provided professional and patient communication during your interaction with us. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you need anything else, feel free to reach out. Thanks for choosing us!
5/5
TrustpilotMarwa and Anthony
Great work by both Marwa and Anthony with our new tenancy agreement. They were able to ensure a fairly swift transition between the two tenants and were generally helpful along the way
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Marwa and Anthony .
5/5
TrustpilotThank for Rachael Adeyemo solving my…
Thank for Rachael Adeyemo solving my problem quickly and helpfully. It saves me a lot of time.
Thank you for sharing your experience with us! We’re thrilled to hear that Rachael was able to resolve your problem quickly and efficiently. At Johns&Co, we’re committed to providing excellent customer service, and we’re happy that Rachael was able to save you time and assist you with your needs.
5/5
TrustpilotBethel is a great staff to help me.
Bethel is a great staff to help me.jim
5/5
TrustpilotExtremely efficient services
Extremely efficient services. It’s easy to connect with the property manager and address your issues
Hi Hannah,Thank you for your feedback! We’re pleased to hear that our services were efficient and that connecting with your property manager has been easy. We strive to make communication seamless for all our clients.
5/5
TrustpilotVanessa and Marwa have both been…
Vanessa and Marwa have both been extremely helpful and very quick to respond. Both highly knowledgeable and professional. Couldn’t have had better service. Thanks!
Hi Alexander,Thank you! We're glad Vanessa and Marwa could assist you so well. We aim for excellent service and appreciate your feedback. If you need anything else, just let us know!
5/5
TrustpilotLauren Melius was really helpful…
Lauren Melius was really helpful and quick to assist me in my troubles. She’s been my property manager for +1 year now and she’s consistently always super helpful.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Lauren Melius.
5/5
TrustpilotVery helpful
Great support from the team and engineers who helped fixed the issue I had in my flat. Toyin Adeyele especially, was extremely professional and helpful.
Hi Jana,Thank you for this kind review. We are pleased to hear your issues were resolved and that Toyin impressed you with her professional and helpful service. We will be sure to pass your feedback along to her.
5/5
TrustpilotFast and efficient service by Wai Yau
Fast and efficient service by Wai Yau. Within 24 hours the issue was settled.
Hi Alison,Thank you for recognizing Wai's efforts! We’re committed to quick, efficient service and glad we could resolve the issue promptly.
5/5
TrustpilotLiam Alwar and his colleagues Vicky and…
Liam Alwar and his colleagues Vicky and Jay helped us solved a potential fraud and identity thefts. We feel we are understood and protected by them!
Hi Ella,We're sorry to hear about your recent trouble. It's great to hear Liam, Vicky and Jay have been able to create a supportive and trustworthy network to support you. If you need any assistance in the future. don't hesitate to reach out.
5/5
TrustpilotHad a lovely experience with Bilal and…
Had a lovely experience with Bilal and Amy. The viewing/renting process was very smooth. They took the time to explain everything and answer all my questions.
Hi Rhita,We are pleased Bilal and Amy were able to provide you with all the support and answers you needed. We hope you enjoy your new home!
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