Trusted Agent profile · London
★★★★★
1,588 reviews across 3 platforms
4 Halyard Place, London, E16 2TH
JOHNSCO New Homes's office in London, at 4 Halyard Place, is rated 4.8 out of 5 across 1,588 reviews on three platforms, including 247 Google reviews rated 4.3.
247
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,335
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSaffron and Leigh are amazing…
Saffron and Leigh are amazing professionals that kept our process of moving in to our new home seamless. Definitely recommend !
Hi Aishwarya,Thank you for the recommendation! We’re so glad Saffron and Leigh could make your move-in experience so seamless. We wish you the best in your new home!
5/5
TrustpilotGreat service
Amy Bridge did the paperwork for my move efficiently and answered all questions that made me at ease! Following my move, she still continues to assist when I contact her to chase up some issues raised within property
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.We will make sure to pass this onto Amy.
5/5
Trustpilotmoving like cloud
I had an exceptionally seamless and efficiently organized relocation with John & his team, thanks to the impeccable professionalism and precision demonstrated by Leigh Hallett and Britney-Lea Ogbebor throughout every stage of the process!
Hi Rasoul,Thank you for kind words. We are so pleased the team were able to support you and make this process as smooth as possible for you. We wish you all the best in your new home!
5/5
TrustpilotThank you so much for Ellie‑Mai…
Thank you so much for Ellie‑Mai Hannan's excellent works. She helps me to deal with a broken dinning table in the property. She is very responsive and nice. I hope we could also do well in the future :)
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Ellie‑Mai.
5/5
TrustpilotPriscilla Ogefere
Priscilla Ogefere has been amaizng in helping to get sorted on contract renewals this period.
5/5
TrustpilotProperty management at Johns Co
We contacted the property manager at Johns Co, Lauren Melius to help us with an urgent issue with our washing machine. We really appreciated how efficiently Lauren sorted the problem and all completed within 2 days. Excellent service. Krishnen & Megan
Hi KrishnenThank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Laurens day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotExcellent experience
Lauren Melius has been fantastic at managing my property. She responds swiftly, is helpful and great at sorting any issues, small or large. Would certainly recommend.
5/5
TrustpilotVery helpful - highly recommended
Savannah Renaud and the Royal Wharf team have been so helpful. Any issue no matter how big or small they’ve always taken the time to help me out. Would highly recommend to anyone!
Hi Tom,Thank you! We're delighted to hear that Savannah and the Royal Wharf team have been consistently helpful. Your recommendation is highly appreciated!
4/5
TrustpilotMs Alexandra Ene
Ms Alexandra Ene replied to my enquiries promptly and tried her best to help me so I think she worked really well.
Hi Victor,Thank you for your feedback! We’re pleased to hear that Alex was prompt and helpful in responding to your enquiries. We look forward to continuing to assist you with all your future needs.
5/5
TrustpilotSwift Support
Really appreciate Chay Chui's swift help with organizing maintenance for our flat and for their communication.
4/5
TrustpilotFast & Responsive
Been amazing. Staff has been fast and responsive whenever I have an issue. They do the work ad promissed and most times, even more. Have been assisted by Joynal. Satisfied with the service.
Hi Elison,Thank you for your feedback! We're thrilled to hear that you've had an amazing experience with us and Joynal, has been fast, responsive, and reliable in addressing your concerns. We're committed to delivering on our promises and going the extra mile whenever possible. Your satisfaction means the world to us, and we're grateful for your support.
5/5
TrustpilotHappy with Param as he follows-up with…
Happy with Param as he follows-up with the owners diligently on the request raised. He is prompt in response also.
Hi Shilpi,Thank you for your review! It’s great to know that Param’s diligence and promptness helped meet your needs. We’re here to ensure your experience continues to be as smooth as possible!
4/5
TrustpilotGenerally good
Generally good, but expecting a faster response speed and more comprehensive guide for moving in, such as utilities guide and inventory checks.
Thank you for your feedback! We’re committed to providing excellent service, and we’re sorry if we didn’t meet your expectations in this instance. Your feedback is valuable as it helps us refine our processes. To discuss further, please contact us at customercare@johnsand.co.
5/5
TrustpilotLara Robson is very professional and…
Lara Robson is very professional and friendly and I was impressed with her response.
1/5
GoogleReally poor service after you sign your contract with them. They clearly not on the level to give high quality service. They don't have proper maintenance team. Extremely slow... more then 1 month to change a simple door handle. Worst agency....Please guys avoid them.
Hi, Thank you for your feedback. We are very sorry to hear that your experience at JOHNS&CO did not match your expectations. If you would like to discuss your experience in more detail, please email us at - info@johnsand.co Many Thanks JOHNS&CO
5/5
GoogleHad a great experience while searching house with Amy and prompt/fast completion of formalities by Marwa, Thank you both for your help. Would definitely recommend John&Co to everyone.
4/5
GoogleOverall good experience with a responsive and helpful team. Had an issue getting into the flat with the keys they provided me, as the one left by the previous tenant was bent. Was able to go back to their office and get a working key, but noone was able to come out and deliver it themselves. Otherwise, have no complaints. In all, a very high quality experience but still a little room to grow and improve.
5/5
TrustpilotA great agent to work with
Great experience from beginning to end of tenancy. The team were always on hand if any support was ever needed and offered quick support. I would definitely recommend as an agent.
Hi Rob,Thank you for sharing your positive experience with us! We're delighted to hear that your entire tenancy journey, from start to finish, was met with great support from our team. Providing quick and reliable assistance is something we pride ourselves on, so it's fantastic to know that we were able to meet your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
1/5
TrustpilotCertainly the worst estate agency I’ve…
Certainly the worst estate agency I’ve ever dealt with during many years of expat life. Zero flexibility, all talks no action, and full of surprises. Don’t get ripped off. Start with an agency that actually works for you. Look elsewhere.
Thank you for informing us of your experience, we appreciate your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. Please could I ask you to contact us at customercare@johnsand.co with further information, so we can look into this matter further.
5/5
TrustpilotMy Property Manager is Great!
My Property Manager, Param Virdee, has been doing a great job on following up my property and helped me to chase the tenant to settle the outstanding bills.Really appreciate his work and effort!
Hi Patrick,Thank you so much for taking the time to leave us a 5* review. We appreciate being able to hear the positive experiences our clients have had. We will be sure to pass your kind words onto Param.
5/5
TrustpilotVery good experience with the agency
Very good experience with the agency, in particular with our agent Bethel, always keen to help and providing solutions in a timely manner.
Hi Tiziano,Thank you for taking the time to leave this feedback. We are pleased to hear you had a positive experience with our agency and we will be sure to pass your appreciation along to Bethel.
5/5
TrustpilotPriscilla has been super helpful in…
Priscilla has been super helpful in solving all of my property related issues in a prompt fashion. I have always had a great experience with her.
5/5
TrustpilotGreat property manager
Michell Vasquez has been dealing with the any issues in timely manner. She and the team have been very helpful and professional, very happy with the service.
5/5
TrustpilotGreat property management!
I had Priscilla Ogefere as my PM and don’t have a bad word to say about her. Any queries I had were answered promptly and with care. Would be happy to have her again + recommend.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Priscilla.
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