5/5
GoogleFantastic renewals process, Duncan has been tremendously helpful and courteous! 5/5PositiveResponsiveness, Professionalism
Agent replied · 14 June 2024
Hi Benjamin, Thank you for the kind words. Have a nice day. All the best, JOHNS&CO.
Trusted Agent profile · London
JOHNSCO New Homes London reviews
★★★★★
1,588 reviews across 3 platforms
4 Halyard Place, London, E16 2TH
JOHNSCO New Homes's office in London, at 4 Halyard Place, is rated 4.8 out of 5 across 1,588 reviews on three platforms, including 247 Google reviews rated 4.3.
247
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,335
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent service from Mystique and…
Excellent service from Mystique and team!
5/5
TrustpilotClaudiu was really helpful and had great…
Claudiu was really helpful and had great communication throughout the process- thank you so much!
5/5
TrustpilotAde has been very helpful with the move…
Ade has been very helpful with the move out process! Helped to arranged cleaning and very friend.
5/5
TrustpilotI charged John's and co with the task…
I charged John's and co with the task of finding me a tenant for my city island flat in Dec 20. They managed in spite of these difficult times to find me a high calibre tenant .I was impressed with lettings team professionalism and first class service(particularly Agnes Pogozelske and James )
5/5
TrustpilotProblem Free End Tenancy Cleaning
The Property Manager, Mr. Param Virdee, is very helpful for arranging a experienced cleaning company to me in order to complete the end tenancy cleaning with acceptable results !
Agent replied · 13 June 2024
Thank you for taking the time to leave this kind review! We're pleased to hear Param was able to guide you along the end of tenancy process, and successfully ensure the property was left in pristine condition. We will be sure to pass your gratitude along to him.
5/5
TrustpilotThank you
Great service from Mystique and team.
5/5
TrustpilotSwift response to tenant issues
The response to queries or issues faced as a tenant is often attended to and resolved swiftly. Recently had a washing machine breakdown in the flat, and Michelle Vasquez who is my property manager was swift in arranging for contractors to diagnose and ultimately fix the issue.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had a positive experience! We will make sure to pass this onto Michelle.
5/5
TrustpilotBethel (Bethel Gamma) has looked…
Bethel (Bethel Gamma) has looked after our property well. She is very responsive and resolve problem promptly. Highly recommend her to other property owner.
Agent replied · 29 December 2024
Thank you for your recommendation! We’re delighted that Bethel’s responsiveness and dedication stood out to you. Your property is in great hands!
5/5
TrustpilotThe property manager Odete has been…
The property manager Odete has been very helpful and reactive to get a leak fixed.
5/5
TrustpilotProfessional Work
Victoria and Matthew did a wonderful job in helping me renting out my apartment. The whole process was smooth and I'm very happy with the results.
Agent replied · 23 October 2024
Hi Peiyi,We’re delighted to hear that Victoria and Matthew made the process of renting out your apartment a smooth and successful experience. Thank you for your feedback! We’re always here to assist with any future needs.
5/5
Trustpilothappy moving with your help
Great to have Param Virdee at John&Co to help us to settle down here at Brentford. From furniture delivery to appliance maitainance, his help has been gorgeous! We are much more confidence to turn a tiring moving into a breeze.
Agent replied · 13 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Param.
5/5
TrustpilotThey were very helpful throughout the…
They were very helpful throughout the process of renting my house. They maintained quick communication and provided me with detailed information on topics I had difficulty understanding.
Agent replied · 23 October 2024
Hi Birsen,We’re pleased to hear that our team was helpful throughout your rental process. Quick communication and providing clear information are what we aim for, and we’re glad it made your experience easier. Thank you for choosing Johns&Co!
5/5
TrustpilotWell done Agent
Beverley has done a fantastic job for my flat.Basically the landlord a bit disappointed and left the whole apartment unpaired and unpaid however Beverley always tried her best for making anything better so i won’t blame John.Co cause of her.
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We will make sure to pass this onto Beverley.
1/5
Trustpilotzero if possible
zero if possible. Unresponsive, unprofessional, last minute cancellations, and basically did not take note of one preference despite asking for extensive details. Avoid unless you want to be homeless.
Agent replied · 23 August 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotMy property is handled well with your Brentford Team
My property is handled well with your colleagues, including Savannah Renaud, Rachel Massey and the Brentford team!They are all very helping in assisting me and my case and helped me to secure a new tenancy efficiently!
Agent replied · 13 June 2024
Hi Patrick,Thank you for taking the time to leave this feedback. We're thrilled to hear Rachel and Savannah have been able to efficient in handling your tenancy! If you need any further assistance from us, do not hesitate to reach out.
5/5
TrustpilotRecently let a property through John's…
Recently let a property through John's & Co and was assisted by Savannah and Mehdi from the Brentford team who were both really helpful and super responsive. They helped a lot when it came to resolving issues.
Agent replied · 13 June 2024
Hi Eraj,Thank you for your kind words! Savannah and Mehdi will be thrilled to hear they could be of assistance. We'll be sure to pass your kind words along to them.
5/5
TrustpilotThanks to people like shareen and alda…
Thanks to people like shareen and alda for their professional and enthusiastic s help. I was professionally guided throughout the entire process and was able to figure out how to solve problems when they arose. Perfect experience!
Agent replied · 13 June 2024
Thank you for taking the time to leave us this 5* rating. We're pleased to hear Shareen and Alda were able to create a perfect experience for you!
5/5
TrustpilotHighly recommend!
Great experience. Both Claudiu and Alexandra were very efficient from start to finish. Would definitely recommend.
5/5
TrustpilotGreat service as usual from johns&co…
Great service as usual from johns&co who I have been dealing with for a number of years. Particularly, Priscilla Ogefere, my new property manager, sorting out a number of issues in a timely and efficient manner as well as keeping me well informed.
Agent replied · 13 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Priscillas day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotBethel was great to work with and very…
Bethel was great to work with and very communicative. He was always available to speak to - even on weekends - which made the whole process go very smoothly!
5/5
GoogleRavern Rose is very responsive, proactive and brings issues to satisfactory conclusions in a timely manner.PositiveResponsiveness, Professionalism
Agent replied · 14 June 2024
Hi, That's great to hear, we'll be sure to pass your feedback along. All the best, Johns&Co Team
5/5
GoogleExcellent experience throughout. Looking to rent in London, during pandemic circumstances, whilst being abroad was a challenge. Anthony Helena and the whole team were extremely professional, accommodating and efficient. Brilliant service every step of the way. It felt like we had a family member taking care of everything for us. We were very pleased to know that they are managing the property.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 14 June 2024
We'll be sure to pass this along to the team! Thanks for leaving a great review. All the best, Johns&Co Team
5/5
TrustpilotSavannah Renaud and the Brentford team…
Savannah Renaud and the Brentford team have been extremely responsive and helpful throughout the process of securing our tenancy. She responded to all our emails and calls promptly making it a very easy and pleasant process.
Agent replied · 13 June 2024
Hi Karolina,Thank you for your feedback regarding our team at Brentford. We prioritize customer satisfaction and are glad to have met your expectations. If you need further assistance, feel free to reach out. We look forward to serving you.
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