Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAnthony Otigba is one of the best in the business
If it wasn’t for Anthony Otigba we would never have gotten the flat and experience we received at the end. Actually took time to properly listen, give us a few showings and be patient when it came to collecting all the documents for the tenancy. Even then throughout my tenancy he always made time and helped even for issues that weren’t even his area of responsibility.
Amrinder · 3 September 2024
Agent replied · 23 October 2024
Hi Amrinder,Thank you so much for sharing your experience! We're thrilled to hear that Anthony played such a pivotal role in securing your flat and providing excellent service throughout your tenancy. Anthony’s dedication to going above and beyond truly embodies our commitment to customer satisfaction. We’ll be sure to share your kind words with Anthony. Thank you for trusting us, and we’re glad we could make your experience a positive one!
★★★★★ 5/5
TrustpilotVictoria Aderibigbe was 5 stars
Victoria Aderibigbe was super helpful! Thank you for your quick and detailed responses.
Chunyi · 20 November 2024
Agent replied · 13 June 2024
Hi Chunyi,Thank you for your kind words! We're glad Sam could help you find a great flat and we wish you the best in your new home.
★★★★★ 5/5
TrustpilotPrincess was great at helping me…
Princess was great at helping me resolve the hearing issues I had. She kept checking in to ensure it was resolved and provided little radiator in the meanwhile.
Ola · 28 February 2024
Agent replied · 13 June 2024
Hi Ola,We are so pleased Princess was able to provide you with a warm service! Do not hesitate to reach out with any issues in the future.
★★★★★ 5/5
TrustpilotProfessional, reactive and prompt
Professional, reactive and prompt. I think that about does it. Thank you Param.
George · 17 November 2024
Agent replied · 13 June 2024
Hi George,We are thrilled to hear about your excellent experience! It's always great to have the opportunity to celebrate our teams hard work and its all the more special to have their efforts recognised by our clients.
★★★★★ 5/5
TrustpilotLara is a very good property manager
Lara is a very good property manager, i thank her and wish her continued success
Metin · 16 October 2024
Agent replied · 23 October 2024
Hi Metin,Thank you for this feedback. We are thrilled Lara has impressed you and we have every confidence she will continue to excel at Johns&Co. We will be sure to pass your best wishes onto her.
★★★★★ 5/5
TrustpilotAddressing customer urgent needs during vacation
Mr. Param Virdee demonstrated excellent customer service even he was out of office from 25 November 2023 to 27 November 2023. He gave immediate response to my email sent to him on 25 November 2023. I requested an urgent maintenace job to fix my heater problem (IS12775593). It is because extreme cold temperatures -2 °C is happening in Manchester. More worsely, I has caught cold and in fever. He follow-up with contractor to carry out maintenance job and ensure the problem could be fixed with top priority.
李廣煊 · 29 November 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Param.
★★★★★ 5/5
TrustpilotI’ve been very impressed with John’s…
I’ve been very impressed with John’s and Co who are efficient and professional. In particular Rachel Massey, who has looked after me, has done a first job.
Anonymous · 13 March 2024
Agent replied · 13 June 2024
Thank you for your kind words! We're delighted to hear that you've been impressed with Rachel Massey's exceptional service. We'll be sure to pass on your appreciation to her.
★★★★★ 5/5
TrustpilotVery good estate agents
We had a really good experience with John's & Co Royal Wharf throughout our tenancy. Due to outside factors, our initial renting was really rushed, and they were really accommodating.They dealt with maintenance issues in a good timeline.When we had to deal with building management through them, they were firmly on our side.They were also very reasonable during negotiating a new contract.If you are looking to rent in E16, they are really quite good.
Titusz · 1 April 2024
Agent replied · 13 June 2024
Hi Titusz,Thank you for your wonderful feedback about your experience with our team. We're glad you found our team responsive and that you will continue to recommend Johns&Co.
★★★★★ 5/5
TrustpilotPrincess Owoeye is really helpful to…
Princess Owoeye is really helpful to arrange to fix our tower rail.
Monica · 26 November 2024
Agent replied · 23 October 2024
Hi Monica,Thank you for your positive feedback! We’re glad to hear that Destini and Alex provided timely and helpful service throughout your process. Our team always strives to be responsive and supportive, and we’re happy that you had a great experience with us.
★★★★★ 5/5
TrustpilotExceptional customer support Destini-Rikki and Bethel Gamma!
Outstanding Service by Destini-Rikki and Bethel GammaI’m impressed by the exceptional service provided by Destini-Rikki and Bethel. They responded quickly, answered all my questions with clear and useful solutions, and even helped me connect with the right team when needed. Their efficiency and professionalism made the entire process seamless. Thank you for setting such a high standard of customer care!
J · 26 November 2024
Agent replied · 29 December 2024
Thank you for your glowing review! We’re thrilled to hear about the exceptional service you received from Destini and Bethel. Their commitment to professionalism and efficiency truly sets the bar high. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotEbru has been so great at helping us…
Ebru has been so great at helping us with the moving process. Impressive!
Matthew · 8 November 2024
Agent replied · 13 June 2024
Hi Matthew,We’re glad Ebru was able to help with your move! Thank you for your kind feedback, and best wishes in your new home!
★★★★★ 5/5
TrustpilotThanks so much to Vanessa & Marwa
Thanks so much to Vanessa & Marwa! They made the whole moving process super easy & stress free :)
Olivia · 3 August 2024
Agent replied · 23 August 2024
Hi Olivia,We're happy to hear the moving process was smooth and stress free thanks to Marwa and Vanessa! We will be sure to pass your appreciation along to them, and we wish you all the best in your new home.
★★★★★ 5/5
TrustpilotHelpful property manager
Property Manager Olivia Thomas is always really helpful in sorting out any matters that occur. She is friendly, respectful and very helpful in addressing any queries I have. Thanks for your great service, Olivia.
Isabel · 26 September 2023
Agent replied · 13 June 2024
Hi Isabel Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Olivia.
★★★★★ 5/5
TrustpilotAppreciation for professional service
It really gave me a much needed peace of mind when my property is managed by a highly competent and professional team. Kudos to Brooke Nickless who has recently assisted in coordinating an inspection of the ventilation as well as the fitting of replacement filters, more importantly going through the involved steps with me in detail to make sure I’m fully on top of what’s happening in my property. Well done, thank you
William · 10 April 2024
Agent replied · 13 June 2024
Hi William,Thank you for leaving this fantastic review. Communication and transparency are vital to ensuring our clients feel secure in our services, so we are pleased to hear Brooke was exemplary. If you require any future assistance, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotWe worked closely with Amy & Marwa…
We worked closely with Amy & Marwa during our house hunting in Royal Wharf. Amy's approach combines meticulous attention to detail with an intuitive understanding of our needs, ensuring that no stone is left unturned when it comes to finding the perfect property for us. Her ability to anticipate and manage complex issues before they become problems is a testament to her experience and dedication to client satisfaction.Marwa's contribution is equally impressive, with a focus to support our needs, and this makes a difference in customer experience. She demonstrates patience and clarity when explaining transactions, ensuring we are well-informed and confident about every stage of the preliminary process.
Fofee · 9 November 2023
Agent replied · 13 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Amy & Marwa day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotRachael is absolutely amazing
Rachael is absolutely amazing. A problem that couldn't be solved in a month and she solved it in one day. Great communication!
Manar · 6 June 2024
Agent replied · 13 June 2024
Hi Manar,Thank you for the review! We're thrilled Rachael resolved your issue so quickly. Great communication is essential for us, and we're glad she exceeded your expectations. Thanks for choosing us!
★★★★★ 5/5
TrustpilotZara was amazing
Zara was amazing. Thanks for your help and support.
Lucinda · 22 December 2025
★★★★★ 5/5
TrustpilotGreat first time experience renting
Sarah Ferreira was wonderful and guided us through all steps. She was very prompt in her communication.
Christine · 24 August 2024
Agent replied · 28 August 2024
Hi Christine,Thank you for your feedback! We’re delighted to hear that Sarah was able to guide you through every step and that her prompt communication made the process smoother for you. We’ll be sure to share your kind words with her. If you need any further assistance in the future, don’t hesitate to reach out. We’re here to help!
★★★★★ 5/5
TrustpilotSpeedy, Reactive Involvement
Speedy, reactive involvement in re-letting property without any hassle.In particular Amy Bridge and Amy Wood managed the whole process in a stress-free manner with perfect execution - can't ask for more....
Roger · 17 November 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Amy Bridge and Amy Wood
★★★★★ 5/5
TrustpilotVeronica - great help!
Veronica organised the repair including contractor and landlord approval without any issue. Everything was sorted within shortest time. Many thanks and happy to have such a great agent!
Hari · 24 January 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review!We are so pleased that you had such a positive experience with Johns&Co . We’ll be sure to pass on your kind words to Veronica.
★★★★★ 5/5
GoogleVery happy with the service received from Germantas ! Even though we went ahead with alternative place, I would recommend him 100%
Giedrė · 12 September 2026
★★★★★ 5/5
TrustpilotLara Robson is my property manager
Lara Robson is my property manager. She is always helpful and responds in a quick way.
Kitty · 6 September 2024
Agent replied · 23 October 2024
Hi Kitty, Thank you for your feedback! We're thrilled to hear that Lara Robson has been such a helpful and responsive property manager. We'll be sure to pass your kind words along to her.
★★★★★ 5/5
GoogleI had an issue which Nancy in accounts was able to sort out efficiently and in good time. Very friendly, professional and helpful service. Arnaldo and David were both extremely helpful, too, and always quickly in touch when necessary. They were reliable and professional and really went the extra mile. ThanksPositiveResponsiveness, Quality, Professionalism
Dominic · 15 June 2021
Agent replied · 14 June 2024
Hi Dominc,
Thank you very much for your positive review! we'll pass on these fantastic comments to Nancy, Arnaldo, David and the rest of the team.
All the best,
JOHNS&CO Team.
★★★★★ 5/5
GoogleChelsea has been absolutely amazing from communication to organizing contractors quickly to fix what was needed! I was expecting it to be a long a tedious process but she made it a pleasurable process! Love having her as my property manager 😊PositiveResponsiveness, Quality, Professionalism, Value
Kilye · 25 August 2022
Agent replied · 14 June 2024
Hi Kilye,
Thank you for taking the time to leave a review. We're glad the entire process was good for you and we hope you enjoy your new property! Have a nice day and if there's anything you need from us please do not hesitate to contact us.
All the best,
JOHNS&CO.
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