JOHNSCO reviews

★★★★★ 5/5

Trustpilot

Elliot was amazing!

Elliot Ford was amazing from start to finish! From my first viewing to my last he was a great help. I’m a first time buyer so Elliot was so helpful in helping me to navigate my way through this process.He was extremely professional and polite throughout our interactions over the phone, email and in person.Thank you for all your support in helping me to find and buy my first home. I couldn’t have done this without your support and help. Thank you.

Isma · 12 March 2024

★★★★★ 5/5

Trustpilot

I would like to say a massive thank you…

I would like to say a massive thank you to Leigh and Andre for their hard work finding a place for me and my friend. I didn't know much about John&Co but now I do. I'm very happy with the service they provided, very polite and professional. I would definitely recommend them to anyone looking for a great place to rent. Thanks again for the amazing service.

John · 24 October 2024

★★★★★ 5/5

Trustpilot

Michael Fadiora Employee Review

I recently dealt with Michael Fadiora for a rental and he was exceptionally helpful. He provided continuous communication to find out the right property for us and when we found one he followed up to see if we comfortable with the offer made. Furthermore, he made sure we were finding the right flat and when we didn't was open to helping us find other flats. Very attentive and ensured he understood our wants and needs.

Scott · 4 June 2024

★★★★★ 5/5

Trustpilot

Lara Robson Managing Agent, Greatest Support

When I first moved into my flat, I had not been receiving much support, even when I would call or email multiple times. The new managing agent, Lara Robson, has however turned my support experience completely around. Lara is responsive and supportive as much as possible, which has helped me feel much less alone in dealing with problems with my flat. She has also allowed me to reinstate trust that I can receive help with the issues I deal with in my flat. I'm very thankful for her dedication and patience.

LC · 28 February 2024

★★★★★ 5/5

Trustpilot

Renting property

Rented out an apartment with the help of James, Sebastian, and their team. From the start, James has explained everything very well, including the renting process and fees, etc. James and his team has been very responsive and diligent in finding potential tenants for me. And Mystique has been very professional in preparing all the paperworks and answering any related questions thoroughly. Great job! Jin

Gang · 7 November 2024

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service! Alexandra was super helpful and answered all my questions. Thank you so much. Can’t recommend them enough. I have gone through a lot of companies throughout my time living in London and this is the best one yet. Edit: thank you so much to Bilal for showing me this property and being patient with me on all my questions too. He still is helping me if I ever need anything and he has been one of the best agents I have met!

Altynay · 12 February 2024

★★★★★ 5/5

Trustpilot

Marius was a brilliant letting agent

Marius was a brilliant guy, very helpful and fair between landlords and potential tenants. He tried to help me as much as possible to find my future flat and although we were unlucky due to availability on what I was looking, he went above and beyond and even tried to suggest different options that might suit me.I do endorse him and suggest him to other potential tenants.

Manos · 21 September 2024

★★★★★ 5/5

Trustpilot

One of the best experience since I move to UK

Sam Orme is the best agent I’ve ever met in the past 6 years in London. He do really care and try to understand what we need and do everything he can to helping us.As a foreigner renting here in London wasn’t easy, but thanks to Sam, his well communication and coordination make the process is much easier and comfortable.Again, it’s really lucky that we met him. And that makes us trust John’s & Co the most. We will definitely come back to you when we need again in the nearly future.

Po-Fu · 23 January 2024

★★★★★ 5/5

Trustpilot

Hot water issue

We recently moved into the flat and the hot water stopped working after 24 hours. I logged a ticket and this was responded to within the same day. Princess has been super attentive and tracked the ticket to completion, she checked in with me everyday and chased the contractor. She also spoke with the landlord and gained approval within a timely manner. I cannot recommend enough as my experience with other agencies tends to be myself chasing them to complete maintenance whereas Princess reached out and checked in with me to make sure it was moving along.

Marima · 18 January 2024

★★★★★ 5/5

Trustpilot

The team has been very professional.

The team has been very professional throughout. Made my flat search and rental process smooth! Many thanks to Silvia who has been very cooperative and promptly addressed all my queries about the flat! The process was fast and smooth!

Tania · 29 May 2026

★★★★★ 5/5

Trustpilot

Sam and Amy

Sam and Amy were both great, efficient and super supportive during my search for an apartment and the rental process. Sam was flexible around my work schedule to help with viewings. He would touch base with me and send reminders during different points of the process which I really appreciated. He was able to answer all my questions especially about the referencing process and payment options . He clearly has a wealth of knowledge of the area and the surrounding apartment buildings which helped me in my decision making process. Amy has been on the ball with ensuring the referencing and tenancy agreement process went smoothly. She also updated me when the rental payments had been received and has kept me informed throughout with regular emails.Thank you for making this a smooth process and doing the chasing/hard work so I didn’t have to deal that stress!!

Consumer · 20 December 2023

★★★★★ 5/5

Trustpilot

A Big Thank You to Amy and Marwa!

I wanted to take a moment to express my deepest gratitude to two exceptional individuals on your team - Amy and Marwa.Throughout my apartment search journey, Amy and Marwa went above and beyond to ensure that my family and I found the perfect place to call home. Their dedication, professionalism, and unwavering support made the entire process incredibly smooth and stress-free.From the very beginning, Amy and Marwa took the time to understand our needs and preferences. They patiently listened to our requirements and tirelessly searched for suitable options. Their attention to detail and thoroughness in vetting each property truly impressed me.Not only did they provide us with a wide range of options, but they also guided us through the entire application and leasing process. They were always available to answer our questions, address our concerns, and provide valuable insights. Their prompt and clear communication made us feel supported and confident in our decisions.Once again, I want to extend my heartfelt thanks to Amy and Marwa for their outstanding support.

Samuel · 18 December 2023

★★★★★ 5/5

Trustpilot

I worked with Umar at London City…

I worked with Umar at London City Island. He worked closely with us as we were preparing to move out into our first home. His responsiveness and professionalism was exactly what me and my partner needed during a stressful transition. He communicated effectively all the steps we needed to take in the moving out process and found ways to be flexible in order to work with our specific circumstances. He showed empathy to our experience and went above and beyond to ensure our transition went as smoothly as possible. Thank you Umar! After living at the property for 7 years, your support allowed for us to have a positive close to the chapter in order to be ready for the next one!

Ikenna · 17 December 2023

★★★★★ 5/5

Trustpilot

Dominic - a great estate agent!

Dominic was a great estate agent and helped me diligently with my sale of my flat in Royal Wharf. Process took over 6 months and was very slow. Dominic kept pushing and ensuring both parties stayed at the table without walking away given the numerous problems encountered along the way. He was honest and hardworking - all attributes you want from your estate agent.I would definitely recommend Dominic to anyone looking to sell his / her flat - he’s simply the best!

Consumer · 14 December 2023

★★★★★ 5/5

Trustpilot

Cynthia is the most hardworking

Cynthia is the most hardworking, easy going, understanding and well rounded agent I’ve met in my 4+ years worth of flat hunting in London. She’s very adaptable to the criteria I give her, has more than enough energy for a handful of viewings, knows each property like the back of her hand and is punctual always on time.

Mariam · 22 December 2025

★★★★★ 5/5

Trustpilot

Brilliant service

Huge thanks to Sherrie and Master Maintenance for sorting out my sink leak so quickly. The response time was excellent and everything was handled efficiently from start to finish. Really appreciate the professionalism and speedy service, highly recommend!

Michaela · 19 May 2026

★★★★★ 5/5

Google

Ben Simon - thank you! We decided to purchase two flats in Nine Elms, and I had the pleasure of meeting Ben Simon at the beginning of our journey. From the moment we met, we were truly impressed with his support and dedication. He is incredibly knowledgeable and went above and beyond to assist us every step of the way. Despite some issues with the vendors, Ben made the entire process seamless and straightforward. If you’re looking to buy a property through this agency, I highly recommend asking for Ben Simon. Based on my experience with him, I can assure you that he will do everything he can to make your experience as smooth as possible. Well done and Thank you, Ben!

Marcin · 26 April 2025

★★★★★ 5/5

Trustpilot

Caitlin Mitchell is really helpful and…

Caitlin Mitchell is really helpful and highly professional. She dealt with my queries efficiently with excellent communication skills. I wouldn’t hesitate to go back to her for any issues with my property letting. Good luck to her

Ravish · 28 May 2026

★★★★★ 5/5

Trustpilot

Fantastic agent; but management and systems require improvement

Savannah, the agent at Wapping branch, was fantastic. She helped navigate the outgoing tenant, landlord and incoming tenant quickly and with grace and ease. Unfortunately the management and systems in the office require improving, but she did a great job with the structures available to her. I’m really pleased to move into the property.

Flying · 15 May 2026

★★★★★ 5/5

Trustpilot

Efficient with great staff!

Brooke was amazing! We had an idea of the area we wanted to live in. I reached out to the agency, and within a day, Brooke had found a flat, and we had started putting in an offer. We had great support throughout the process, and Brooke and the company made renting as a student in London not only possible but easy.

Ben · 29 September 2024

★★★★★ 5/5

Trustpilot

Huge thanks to Amy and Marwa

Amy has truly been a superstar in securing us a new flat swiftly after we were hit with some unexpected news about our current place. Her communication skills have been exceptional and she’s played a huge role in alleviating the stress of this situation. I also wanted to give a big shoutout to Marwa who has also been incredibly organised regarding our tenancies. Her communication has been fab as well, making the whole process much smoother.

Emma · 5 December 2023

★★★★★ 5/5

Trustpilot

Britney and Leigh were excellent

Britney and Leigh were excellent. Whether it was showing me the flat or guiding me through the paperwork, they were both incredibly professional, on the ball, responsive and courteous. They were honest and reliable in all communications, and I couldn't have asked for more. Am really looking forward to moving in to my new place :)

Naaman · 17 October 2024

★★★★★ 5/5

Trustpilot

I have got great exp with John and Co

I have got great exp with John and Co, my property manger Ebru Chow is just great in terms of taking care of my queries and help whenever I really need with respect to property. She is quite passionate and dedicated to her cause, which really feels great. Great staff makes a great company.

Manish · 5 November 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from Lara Robson

During our rental period, Lara Robson provided us with excellent service. She always responded to our inquiries promptly and handled any issues efficiently. Lara was always very friendly and professional, making us feel very at ease throughout the entire rental process. If you are looking for a reliable and helpful agent, I highly recommend Lara Robson. Thank you, Lara, for your outstanding service!

杨洪凯 · 25 May 2024