Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHuge thanks to Amy and Marwa
Amy has truly been a superstar in securing us a new flat swiftly after we were hit with some unexpected news about our current place. Her communication skills have been exceptional and she’s played a huge role in alleviating the stress of this situation. I also wanted to give a big shoutout to Marwa who has also been incredibly organised regarding our tenancies. Her communication has been fab as well, making the whole process much smoother.
Emma · 5 December 2023
Agent replied · 10 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Amys and Marwa's day!Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotGreat staff & services!
The two men who came to our flat to fix the boiler were great. They were not only so kind, but great at their jobs. We needed two separate pieces ordered, and they went out of their way to get the pieces as soon as possible to come back within the day to fix our boiler. Highly recommend - great staff all around!
Maya · 20 February 2026
Agent replied · 25 February 2026
Hi Maya,
Thank you for taking the time to leave this feedback. We’re glad to hear the your boilers issues were resolved quickly and with care. Your recommendation and recognition of the team’s effort are greatly appreciated.
★★★★★ 5/5
TrustpilotReally positive experience with Brice
Really positive experience with Brice. She was incredibly helpful throughout the process and took the time to listen to our concerns and help us find a solution that worked for everyone. She kept us updated along the way and was always friendly, responsive and professional. We really appreciated her patience and all the effort she put into helping us get everything sorted. Thank you, Brice!
Alex · 22 September 2026
★★★★★ 5/5
TrustpilotYuxin Guo has been very helpful and…
Yuxin Guo has been very helpful and responsive! Really appreciate the help!
Heikel · 7 October 2026
★★★★★ 5/5
TrustpilotBritney and Leigh were excellent
Britney and Leigh were excellent. Whether it was showing me the flat or guiding me through the paperwork, they were both incredibly professional, on the ball, responsive and courteous. They were honest and reliable in all communications, and I couldn't have asked for more. Am really looking forward to moving in to my new place :)
Naaman · 17 October 2024
Agent replied · 24 December 2024
Hi Naaman,Britney and Leigh appreciate your feedback! It's fantastic to hear they were so agile in guiding you through the tenancy process, and were transparent in their communication. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotI have got great exp with John and Co
I have got great exp with John and Co, my property manger Ebru Chow is just great in terms of taking care of my queries and help whenever I really need with respect to property. She is quite passionate and dedicated to her cause, which really feels great. Great staff makes a great company.
Manish · 5 November 2024
Agent replied · 24 December 2024
Hi Manish,Thank you for your fantastic feedback! We're delighted to hear about your positive experience with Johns&Co, particularly with Ebru. Her passion, dedication, and commitment to addressing your queries and providing support truly embody the values we strive for as a company. We agree wholeheartedly, great staff do make a great company, and we're proud to have Ebru as part of our team. Thank you for choosing Johns&Co, and we’re always here to assist whenever you need!
★★★★★ 5/5
TrustpilotExceptional Service from Lara Robson
During our rental period, Lara Robson provided us with excellent service. She always responded to our inquiries promptly and handled any issues efficiently. Lara was always very friendly and professional, making us feel very at ease throughout the entire rental process. If you are looking for a reliable and helpful agent, I highly recommend Lara Robson. Thank you, Lara, for your outstanding service!
杨洪凯 · 25 May 2024
Agent replied · 10 June 2024
Thank you for your kind words! We're delighted to hear that Lara provided excellent service and made your rental experience smooth and comfortable. Your recommendation means a lot to us, and we will be sure to pass your kind words along to Lara.
★★★★★ 5/5
TrustpilotVery responsive whenever I have queries
My agent Param Virdee is very responsive and helpful whenever I have queries.
Alvin · 19 September 2026
★★★★★ 5/5
TrustpilotBest Agency in London - Amazing Lauren Melius
We can't recommend enough this team! Since we started renting from them in Royal Warf (4 months now) they have been wonderful in every aspect. I can't thank Lauren Melius enough for being the most wonderful property manager we ever had. She is knowledgable, nice, efficient, always there to solve any issue we may have and goes above and beyond to find a quick solution. Thank you!
Elpida · 28 February 2024
Agent replied · 10 June 2024
Hi Elpida, We are so pleased to hear such positive feedback. We will be sure to pass these kind words onto Lauren, this will make her day. We hope you are enjoying your new home!
★★★★★ 5/5
TrustpilotExtremely satisfied
Vanessa, the estate agent who showed us round was extremely welcoming and informative which made us feel comforted and secure with our decision straight away! Everything was very straightforward with the contracts and communication with Vanessa throughout the process was crystal clear and any questions we had she was always quick with responding so all in all our experience is 10/10
Hamza · 30 May 2024
Agent replied · 10 June 2024
Hi Hamza,Thank you so much for your wonderful feedback! We are delighted to hear that Vanessa made you feel welcomed and informed from the very beginning. It's great to know that her clear communication and prompt responses helped make the process straightforward and reassuring for you. We will be sure to pass along your kind words to Vanessa. We're thrilled that your experience was a 10/10!
★★★★★ 5/5
TrustpilotDon't bother wasting your time with other Agents...
Both Anthony and Marwa made what is normally a stressful time moving home an absolute breeze.Not only were they proactive in their search, quick to respond when contacted and very helpful throughout the process, they did the one key non time wasting thing that many estate agents fail to do.....they LISTENED to what I wanted and delivered vs the brief. I could not recommend them highly enough.
Sean · 1 February 2024
Agent replied · 10 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback, your comments are really appreciated. Wishing you all the best for this year!
★★★★★ 5/5
TrustpilotPromptly responding
Wai was very prompt in responding, and he was very helpful.
Salim · 18 September 2026
★★★★★ 5/5
TrustpilotJust want to give a huge shoutout to Ellie-Mai Hannan
Just want to give a huge shoutout to Ellie-Mai Hannan! We were having hot water issues with our apartment after moving in not long ago and Ellie has been very responsive to our emails and reassuring in sorting the issue out. Happy to say that she resolved our problem in less than 2 days!
Eason · 12 September 2024
Agent replied · 25 October 2024
Hi Eason,Thank you for the shoutout to Ellie! We understand that these issues can be a major inconvenience and need to be resolved urgently, and we're pleased to hear Ellie delivered on this. We're always here to help, so feel free to reach out if you need further assistance.
★★★★★ 5/5
TrustpilotLooking to Buy? Go with Jemma Dawes
If you're looking to buy, look no further than Jemma Dawes. What can I say? The proof is in the pudding: she's well-known as Johns&Co's star sales negotiator, having won awards for her exceptional volume of sales. Her impeccable work ethic and great communication elevate the home-buying experience. What truly makes Jemma special though is her caring and empathetic approach to finding you your home; she does whatever's necessary to make the transfer of sale as smooth as possible. Real estate in the UK can be such a pain but thanks to Jemma, our experience was well-captained. Thanks to her, we're happy in our first home now, just in time for Christmas - a dream come true. If we had to do it all again, we'd pick Jemma every time. And you should too. A million thanks Jemma!
Erica · 12 December 2024
★★★★★ 5/5
TrustpilotBryony! The savior of service industry
I recently reported an issue with the heating in my home, and Bryony called me shortly after to arrange for an engineer to fix it. Their response was incredibly quick, with the nearest available time scheduled right away. This was such a relief, especially as the weather is getting colder. I’m deeply grateful to Bryony and the engineer for their prompt action, as well as their warm and friendly service. Everything was resolved within 24 hours, they truly saved me from freezing in my rental flat during this chilly winter. Amazing service, five stars! 🌟🌟🌟🌟🌟
ZEYU · 12 December 2024
★★★★★ 5/5
TrustpilotProperty Management
Property Management Thank you Lauren Melius for the 5 star aftercare service you offered us over the years. We really appreciate all efforts done and efficiency you showed while handling the property management. While certain situations can be delicate, Lauren demonstrated professionalism, efficiency and expertise while dealing with them, helping to achieve the best possible outcomes. We wish you all the best in your journey!
Krishnen · 20 February 2024
Agent replied · 10 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Laura.
★★★★★ 5/5
TrustpilotNew Property Manager
I have recently been assigned a new property manager. I have had a really positive experience with Luke Thomas. He is professional, responsive, and always communicates clearly and promptly. Any questions or issues I’ve had, have been dealt with efficiently
Overall, I’ve found him to be reliable, approachable, and professional, and I would happily recommend his services.
Susan · 26 September 2026
★★★★★ 5/5
TrustpilotAmazing Experience with Andre Wallace!
Amazing Experience with Andre Wallace!Andre Wallace was an absolute gem in helping my partner and me find our dream apartment. From the very beginning, he was incredibly helpful, professional, and friendly. He took the time to understand exactly what we were looking for and went above and beyond to ensure we found a place that felt perfect for us.His knowledge of the market, attention to detail, and genuine care made the entire process smooth and stress-free. Andre didn’t just find us an apartment; he found us a home we’re truly excited about. We couldn’t be happier with the experience and highly recommend Andre to anyone searching for their perfect place!Thank you, Andre, for making this such an enjoyable and memorable journey!
Diego · 4 December 2024
★★★★★ 5/5
TrustpilotThe service with this company is is…
The service with this company is is fantastic. They have assisted me time and time again. I haste to add that in my opinion Charlie is the man to see and deal with. I won’t recommend him as I don’t want his time taken up by someone else👍🤦
PEL · 28 November 2024
Agent replied · 24 December 2024
Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with our service. It's great to know that Charlie has made such an impact. We’ll keep working hard to ensure you receive the best service possible!
★★★★★ 5/5
TrustpilotParam Virdee is helpful and gives quick…
Param Virdee is helpful and gives quick response.
Kitty · 24 September 2026
★★★★★ 5/5
TrustpilotNicole Wright has been amazing
Nicole Wright has been amazing. Fast and reliable support.
Gab · 17 September 2026
★★★★★ 5/5
TrustpilotProactive Customer Service
Alexandra-Luciana Ene my lettings negotiator was proactive from the start. She's always 2 steps ahead. Nothing was too much trouble. Thanks Alexandra for making it all easy. I also want to give a shout out to Vanessa Sins. For her support for other admin related requests. Appreciate the speed.
Joseph · 1 November 2024
Agent replied · 24 December 2024
Hi Joseph,Thank you for sharing your experience with Alexandra and Vanessa. We’re so pleased to hear Alexandra’s proactive approach and Vanessa's support have contributed to an efficient process. If you need any further assistance please don't hesitate to get in touch, we are always here to help!
★★★★★ 5/5
TrustpilotProfessional and Friendly Team
I've been looking for a property for some time and had mixed experiences, but I must say that the experience was top notch. Friendly and professional approach where it feels like we have worked together well to get the property that's right for me. Thank you Leigh and Sebastian
Mike · 23 October 2024
Agent replied · 24 December 2024
Hi Mike,Leigh and Sebastian are thrilled to have helped you find the perfect home. It's fantastic to hear you have established a wonderful partnership. Thank you for trusting us through this process!
★★★★★ 5/5
TrustpilotMichael Fadiora has been of exceptional…
Michael Fadiora has been of exceptional aid to me whilst helping me figure out everything I need to in order to move into my first apartment. Rachel Massey has helped me greatly with my contracts and the whole process was made smooth, quick and easier for me to understand amongst their help greatly.
Alexa · 20 August 2024
Agent replied · 25 October 2024
Hi Alexa,Thank you for your fantastic review! We’re thrilled to hear that both Michael and Rachel provided exceptional support during such an important milestone, moving into your first apartment. We understand how overwhelming the process can be, and it’s great to know that our team made it smooth and straightforward for you. We wish you all the best in your new home!
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