Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTotally recommend
Communicative team from start to finish. Made moving very easy. Leigh and Victoria have been super helpful as well and reactive when answering my questions. Totally recommend
SB · 14 May 2024
Agent replied · 10 June 2024
We're thrilled to hear that your moving experience with us was smooth and hassle-free! We're glad to know that Victoria and Leigh were able to assist you effectively and promptly. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need anything else, feel free to reach out. Thank you for choosing us!
★★★★★ 5/5
TrustpilotGreat customer service
Priscilla in the royal wharf branch was such a great help. She answered our queries promptly and dealt with our concerns with care and patience. I’m really grateful that she was our property manager.
Rihanna · 15 December 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
★★★★★ 5/5
TrustpilotGreat Service from Marwa and Amy
Great Service from Marwa and Amy, in searching for an organising a new tenant for the property. All correspondence was handled quickly and on time.
Diana · 13 June 2024
Agent replied · 24 August 2024
Hi Diana,Thank you for your positive feedback! We're delighted to hear that Marwa and Amy provided great service in finding and organizing a new tenant for your property. We appreciate your kind words and look forward to continuing to assist you.
★★★★★ 5/5
TrustpilotThoughtful and Responsive!
Amy and Grace have done a fantastic job in helping me secure my tenancy. They have been very responsive, guiding me in my questions and helping me get settled!
Kanishk · 27 March 2024
Agent replied · 10 June 2024
Hi Kanishk,We're pleased to hear Amy and Grace provided you with a responsive and supportive service. We'll be sure to pass your appreciation along to them and we wish you all the best in your new home.
★★★★★ 5/5
GoogleMy partner and I were extremely impressed with the service received from John's & Co. Especially the support of Joseph and David during the sale of our own property and purchase of another was fantastic. I have already recommend them to various friends and neighbours.. Would definitely use again in future.
Frank · 10 June 2022
Agent replied · 11 June 2024
Hi Frank,
We are grateful to you for leaving us kind feedback and a 5-star rating. We also thank you massively for your recommendation!!
Kind Regards
JOHNS&CO
★★★★★ 5/5
TrustpilotExcellent communication with Rachel…
Excellent communication with Rachel Massey. Always kept me updated, very friendly. 5 stars from me
Mr · 23 November 2024
Agent replied · 24 December 2024
Hi Oli,Thank you for sharing your positive experience with Rachel. We're delighted she kept you informed and provided friendly service. Your 5-star review means a lot to us!
★★★★★ 5/5
TrustpilotLeigh did a great job and was…
Leigh did a great job and was responding on time also Sebastian did a great job negotiating
Aziz · 23 October 2024
Agent replied · 24 December 2024
Hi Aziz,Thank you for the kind feedback! Leigh and Sebastian are delighted to know their teamwork made a difference and that Sebastian's skilful negotiation made an impact.
★★★★★ 5/5
TrustpilotVery good communication
Very good communication, quick and efficient at arranging bookings. Doesn’t push tenants to make offer, help me argue with landlord and gets a fair price.
Shan · 4 June 2024
Agent replied · 10 June 2024
Hi Shan,Thank you for leaving this review. We take pride in helping our landlords and tenants to reach happy solutions for all parties.
★★★★★ 4/5
GoogleExcellent. Negotiator Meena Patel has been superb and very helpful in Lettings as well as Johnathan in Sales.
Annemarie · 11 June 2017
Agent replied · 11 June 2024
Thank you for your feedback, we will make sure to pass on your kind words to Meena and Jonathan.
★★★★★ 1/5
TrustpilotDon’t waste your time and money
I have had too many problems with the , property .and property management isn’t responsible. So don’t recommend this to individuals searching for rent
Dave · 22 June 2024
Agent replied · 24 August 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
Trustpilot5* For Matt Spencer
I deal exclusively with Matt Spencer, as he is the only person I would trust to handle my portfolio. I have been in the letting business for many years and he is a stand out candidate for the best agent in the Nine Elms area.
Douglas · 16 December 2024
★★★★★ 5/5
TrustpilotGreat Support
Priscilla Ogefere has been very responsive on any requests. Her help has really helped to fast-track any urgent maintenance requests etc.
Sasu · 12 August 2024
Agent replied · 10 June 2024
Hi Sasu,Thank you for your wonderful review! We're delighted to hear that your experience renting a new flat with us was exceptionally smooth. Keeping our clients informed and engaged throughout the process is our priority, and we're thrilled that our agents at Johns&Co provided you with such great service. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
★★★★★ 5/5
TrustpilotToyin is very prompt and effective
Stratos · 24 July 2024
★★★★★ 5/5
TrustpilotRyan is a Game Changer.
I left John's & Co. more than a year because a) your company could not get me a tenant for my apartment and b) your company wanted to raise the letting fee without letting me know in advance. Ryan's changed everything. He was willing to approach me and showed me some realistic indications on the market rental price. He gave me the confidence that he could deliver and he negotiated with me a reasonable deal without extra nonsense like your company used to. Once we agreed, he helped me to secure my ideal tenant in just three days. At the moment, I need to make sure he and his team (Gytis and Helena) can deliver the rental payment to me once the lease kicks in officially.Ryan did help gaining my confidence back on John's & Co. Just keep my fingers crossed.
Don · 22 September 2022
★★★★★ 5/5
TrustpilotZara Cooke Solve the issue so fast ……
Zara Cooke Solve the issue so fast … she is so cooperated
Mohammed · 23 December 2025
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Leigh and Britney, From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process.
Waidi · 8 March 2024
Agent replied · 10 June 2024
Hi Waidi,Thank you for sharing your experience! Providing exceptional service is our priority, and we're thrilled that Leigh and Britney were able to make your experience enjoyable and seamless. We look forward to working with you in the future.
★★★★★ 5/5
TrustpilotLeigh and their team has been great in…
Leigh and their team has been great in helping manage my property. Any additional concerns or challenges due to me being based abroad are handled in a prompt manner.
Eddie · 8 March 2024
Agent replied · 10 June 2024
Hi Eddie,Thank you for your kind words. We will be sure to pass your appreciation along to Leigh and the team.
★★★★★ 5/5
TrustpilotOn-air restoration
A challenging situation, requiring professionalism and reliability to take decisive action to identify faulty installation and to restore important service. A very successful handling of the situation by Ms. Priscilla Ogefere. Thanks and congratulations
Mr · 16 November 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla..
★★★★★ 5/5
GoogleMy renting experience with Ben was excellent. Fast response, transparent, well know about market and have good house source!
Lydia · 19 October 2023
★★★★★ 5/5
GoogleKelly is very kind and responsible for the work. The team offered me a professional overlook of the market.
洪始元 · 19 October 2023
★★★★★ 5/5
TrustpilotMy appreciation to Lara Robson
I'm writing to express my appreciation to Lara Robson on a recently request for appliance replacement in my living property. Thanks for Lara's helpful and efficient response.
Jackson · 11 April 2024
Agent replied · 10 June 2024
Hi Jackson,It's fantastic to hear Lara has been an amazing help to you. We're pleased to hear she was able to resolve your maintenance issue and we'll be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotA great team
Very appreciative of the help and support from Priscilla, Marwa and Amber with the move into my new property.
Tim · 2 September 2024
Agent replied · 25 October 2024
Hi Tim,Thank you for leaving this five star rating. We are proud our team have impressed you with their care and support. We will be sure to pass your appreciation along to Priscilla, Marwa and Amber.
★★★★★ 5/5
TrustpilotVery professional end to end service
Very professional end to end service. The team went beyond expectations for a smooth and fast process. Special thanks to Gytis & Helena.
Mustafa · 2 July 2023
★★★★★ 5/5
TrustpilotPriscilla Ogefere Many thanks for Assistance
Very grateful for Ms.Priscilla Ogefere in following up the tenancy issue with my ex-tenant. She was very considerate and helpful in perusing my request.
Edwin · 6 June 2024
Agent replied · 10 June 2024
Hi Edwin,Thank you for your kind words! We're thrilled to hear that Priscilla provided such considerate and helpful assistance in resolving your tenancy issue. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. If you ever need further assistance, please don't hesitate to reach out. Thank you for choosing us!
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