Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNice and quick services
Nice and quick services, especially my assistance Michael Fadiora. Had a really good experience on house finding here. Recommend who wanna find a house in London
Ma · 21 August 2024
Agent replied · 25 October 2024
Thank you for your fantastic review and recommendation! We’re thrilled that Michael was able to assist you in finding a house and that you had such a positive experience with our services. We always strive to make the process as quick and seamless as possible, and it’s great to know we achieved that for you.
★★★★★ 5/5
TrustpilotVery helpful
I wanted to say thank you to this young chap eddy that helped me pick up my desk to my building as he saw I was struggling. Super helpful and kind
Jason · 21 May 2024
Agent replied · 10 June 2024
Hi Jason,Thank you for leaving this review. We often receive feedback on our team's prompt responses and efficient processes, but it is fantastic to hear that Eddy is exemplifying Johns&Co values through all his actions.
★★★★★ 5/5
TrustpilotMy husband and I had ban amazing…
My husband and I had ban amazing experience working with Sania, Faid and Victoria. They went above and beyond at every stage of the letting process, offering exceptional support and guidance. Their professionalism and dedication turned what can often be a stressful experience into an incredibly smooth and pleasant journey.
Nadia · 19 December 2024
★★★★★ 5/5
TrustpilotPriscilla Ogefere
Priscilla has been very helpful and accommodating dealing with our issues
Bob · 29 July 2024
★★★★★ 5/5
GoogleIsabel is a very nice person, she patiently helped me to find the ideal property for me, many thanks to her :)
唐灿 · 11 June 2018
Agent replied · 11 June 2024
Really pleased Isabel was able to help you find your perfect property! Wishing you all the best in your new home.
★★★★★ 3/5
TrustpilotAt times information has not been…
At times information has not been readily supplied regarding the nonpayment of rent by our tenant, but Beverley Hutchinson-Woodruffe in the accounts department has been very helpful and reactive
Tariq · 19 June 2024
Agent replied · 24 August 2024
Hi Tariq,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotA fantastic experience
A fantastic experience overall. I had many queries and concerns and spoke to a lady called Rachel. She was incredibly professional, patient with many of my questions and also signposted me to some resources to reinforce her verbal advice. My experience with this firm has been great and would recommend.
Sejal · 13 December 2024
★★★★★ 5/5
TrustpilotSaffron and Leigh are amazing…
Saffron and Leigh are amazing professionals that kept our process of moving in to our new home seamless. Definitely recommend !
Aishwarya · 29 October 2024
Agent replied · 24 December 2024
Hi Aishwarya,Thank you for the recommendation! We’re so glad Saffron and Leigh could make your move-in experience so seamless. We wish you the best in your new home!
★★★★★ 5/5
TrustpilotGreat service
Amy Bridge did the paperwork for my move efficiently and answered all questions that made me at ease! Following my move, she still continues to assist when I contact her to chase up some issues raised within property
Ana · 13 December 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.We will make sure to pass this onto Amy.
★★★★★ 5/5
Trustpilotmoving like cloud
I had an exceptionally seamless and efficiently organized relocation with John & his team, thanks to the impeccable professionalism and precision demonstrated by Leigh Hallett and Britney-Lea Ogbebor throughout every stage of the process!
Rasoul · 7 March 2024
Agent replied · 10 June 2024
Hi Rasoul,Thank you for kind words. We are so pleased the team were able to support you and make this process as smooth as possible for you. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotThank you so much for Ellie‑Mai…
Thank you so much for Ellie‑Mai Hannan's excellent works. She helps me to deal with a broken dinning table in the property. She is very responsive and nice. I hope we could also do well in the future :)
Meixuan · 16 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Ellie‑Mai.
★★★★★ 5/5
TrustpilotPriscilla Ogefere
Priscilla Ogefere has been amaizng in helping to get sorted on contract renewals this period.
Adedamola · 3 May 2024
★★★★★ 5/5
TrustpilotProperty management at Johns Co
We contacted the property manager at Johns Co, Lauren Melius to help us with an urgent issue with our washing machine. We really appreciated how efficiently Lauren sorted the problem and all completed within 2 days. Excellent service. Krishnen & Megan
Krishnen · 23 September 2023
Agent replied · 10 June 2024
Hi KrishnenThank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Laurens day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
GoogleHappened to walk in without an appointment, was introduced to an agent within 5 minutes, a couple of hours later had an apartment booked. Must be the only Agency I contacted (out of about 6-7) that actually listened to my requirements and budget, and found me something within my means. Extremely professional environment a definite recommendation from behalf and amazing service by Isabel. Will definitely be back! 5 star!
Ian · 11 June 2018
Agent replied · 11 June 2024
Thrilled we were able to help you with your property search Ian. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotExcellent experience
Lauren Melius has been fantastic at managing my property. She responds swiftly, is helpful and great at sorting any issues, small or large. Would certainly recommend.
Ben · 21 August 2023
★★★★★ 5/5
TrustpilotVery helpful - highly recommended
Savannah Renaud and the Royal Wharf team have been so helpful. Any issue no matter how big or small they’ve always taken the time to help me out. Would highly recommend to anyone!
Tom · 17 March 2024
Agent replied · 10 June 2024
Hi Tom,Thank you! We're delighted to hear that Savannah and the Royal Wharf team have been consistently helpful. Your recommendation is highly appreciated!
★★★★★ 4/5
TrustpilotMs Alexandra Ene
Ms Alexandra Ene replied to my enquiries promptly and tried her best to help me so I think she worked really well.
Victor · 29 September 2024
Agent replied · 25 October 2024
Hi Victor,Thank you for your feedback! We’re pleased to hear that Alex was prompt and helpful in responding to your enquiries. We look forward to continuing to assist you with all your future needs.
★★★★★ 5/5
TrustpilotSwift Support
Really appreciate Chay Chui's swift help with organizing maintenance for our flat and for their communication.
Robin · 23 December 2025
★★★★★ 4/5
TrustpilotFast & Responsive
Been amazing. Staff has been fast and responsive whenever I have an issue. They do the work ad promissed and most times, even more. Have been assisted by Joynal. Satisfied with the service.
Elison · 12 March 2024
Agent replied · 10 June 2024
Hi Elison,Thank you for your feedback! We're thrilled to hear that you've had an amazing experience with us and Joynal, has been fast, responsive, and reliable in addressing your concerns. We're committed to delivering on our promises and going the extra mile whenever possible. Your satisfaction means the world to us, and we're grateful for your support.
★★★★★ 5/5
TrustpilotHappy with Param as he follows-up with…
Happy with Param as he follows-up with the owners diligently on the request raised. He is prompt in response also.
Shilpi · 28 October 2024
Agent replied · 24 December 2024
Hi Shilpi,Thank you for your review! It’s great to know that Param’s diligence and promptness helped meet your needs. We’re here to ensure your experience continues to be as smooth as possible!
★★★★★ 4/5
TrustpilotGenerally good
Generally good, but expecting a faster response speed and more comprehensive guide for moving in, such as utilities guide and inventory checks.
Ccc · 26 September 2024
Agent replied · 25 October 2024
Thank you for your feedback! We’re committed to providing excellent service, and we’re sorry if we didn’t meet your expectations in this instance. Your feedback is valuable as it helps us refine our processes. To discuss further, please contact us at customercare@johnsand.co.
★★★★★ 5/5
TrustpilotLara Robson is very professional and…
Lara Robson is very professional and friendly and I was impressed with her response.
Hyekyung · 8 May 2024
★★★★★ 5/5
TrustpilotA great agent to work with
Great experience from beginning to end of tenancy. The team were always on hand if any support was ever needed and offered quick support. I would definitely recommend as an agent.
Rob · 18 April 2024
Agent replied · 10 June 2024
Hi Rob,Thank you for sharing your positive experience with us! We're delighted to hear that your entire tenancy journey, from start to finish, was met with great support from our team. Providing quick and reliable assistance is something we pride ourselves on, so it's fantastic to know that we were able to meet your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
★★★★★ 5/5
GoogleMy renting experience with Sebastian was excellent, he was patient and super helpful - taking into consideration our needs and requirements to help us secure the perfect property!
Sania · 10 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
