Trusted Agent profile · London
★★★★★
1,479 reviews across 3 platforms
70 Marsh Wall, London, E14 9SL
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 70 Marsh Wall, is rated 4.8 out of 5 across 1,479 reviews on three platforms, including 126 Google reviews rated 4.0.
126
Reviews on Google
This office
7
Reviews on Facebook
Business-wide
1,346
Reviews on Trustpilot
Business-wide
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you for your support and service.
Wai Yau provides very professional services and is able to inform customers of service policies and details in advance. Meanwhile, Wai Yau can provide support for various service solutions while we're facing the challenges.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Wai yau.
5/5
TrustpilotLeigh and Sebastian are very helpful…
Leigh and Sebastian are very helpful regarding the property search and all the document procedures.
Hi Ky,Thank you for your feedback. We’re pleased to hear that Leigh and Sebastian have been of great assistance throughout your property search. We wish you the best in your new home!
5/5
TrustpilotPriscilla Ogefere my property manager…
Priscilla Ogefere my property manager has been a pleasure to work with. Informative, accessible, and swift with dealing with queries. Is highly professional and well versed with real estate matters.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Priscilla Ogefere .
5/5
TrustpilotEXCELLENT help from Umar (property…
EXCELLENT help from Umar (property manager).We initially experienced a few communication issues with the assigned property manager but Umar promptly stepped in and got sorted out everything. Simply AMAZING communication and responsiveness!!
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Umars day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotDear Miss Brooke Nickless,
Dear Miss Brooke Nickless,A very big thank you .Your efficient indeed is a big help to my request.Wishing you the bests in the Company.
Thank you very much for your kind words! We're glad Brooke could assist you efficiently with your request. Your appreciation means a lot to us. If you have any further needs or questions in the future, please don't hesitate to reach out. Wishing you all the best as well!
5/5
TrustpilotWe have just moved into a new…
We have just moved into a new apartment. Our property manager Ebru, has been very prompt in making sure the check-in is smooth as well as resolving any open queries. Very happy and impressed!
5/5
TrustpilotPriscilla Ogefere
Priscilla Ogefere was really helpful when it came to addressing my queries regarding my tenancy contract. She took the time to explain my options to me and also provided timely follow up updates.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
5/5
TrustpilotGreat staff
highly recommend the agency and their staff, specially Ellie-Mai, who's the property manager. Nice to speak with someone very reactive and who solve our issues very quickly.
Hi Adem,Thank you for taking the time to leave this kind review. Ellie will be thrilled to hear she made such a brilliant impression on you. Do not hesitate to reach out if you need any further assistance.
5/5
TrustpilotFlat Hunting Process
From the outset, both Candice and Sarah played pivotal roles in guiding me through the process, and their contributions were invaluable. They were always attentive, responsive, and ready to help, which made a difference in alleviating the stress I anticipated. Thank you, Candice and Sarah, for making this journey so much smoother!
5/5
TrustpilotProfessional and reliable service
My experience with this estate agent has been positive. They offer great deals for landlords and are highly responsive, making the process straightforward. Matthew Spencer and Charlie Carter at Nine Elms, in particular have been professional and helpful throughout. I’d recommend their services.
5/5
TrustpilotMarwa and Anthony
Great work by both Marwa and Anthony with our new tenancy agreement. They were able to ensure a fairly swift transition between the two tenants and were generally helpful along the way
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Marwa and Anthony .
5/5
TrustpilotThank for Rachael Adeyemo solving my…
Thank for Rachael Adeyemo solving my problem quickly and helpfully. It saves me a lot of time.
Thank you for sharing your experience with us! We’re thrilled to hear that Rachael was able to resolve your problem quickly and efficiently. At Johns&Co, we’re committed to providing excellent customer service, and we’re happy that Rachael was able to save you time and assist you with your needs.
5/5
TrustpilotBethel is a great staff to help me.
Bethel is a great staff to help me.jim
5/5
TrustpilotExtremely efficient services
Extremely efficient services. It’s easy to connect with the property manager and address your issues
Hi Hannah,Thank you for your feedback! We’re pleased to hear that our services were efficient and that connecting with your property manager has been easy. We strive to make communication seamless for all our clients.
5/5
TrustpilotVanessa and Marwa have both been…
Vanessa and Marwa have both been extremely helpful and very quick to respond. Both highly knowledgeable and professional. Couldn’t have had better service. Thanks!
Hi Alexander,Thank you! We're glad Vanessa and Marwa could assist you so well. We aim for excellent service and appreciate your feedback. If you need anything else, just let us know!
5/5
TrustpilotLauren Melius was really helpful…
Lauren Melius was really helpful and quick to assist me in my troubles. She’s been my property manager for +1 year now and she’s consistently always super helpful.
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Lauren Melius.
5/5
TrustpilotVery helpful
Great support from the team and engineers who helped fixed the issue I had in my flat. Toyin Adeyele especially, was extremely professional and helpful.
Hi Jana,Thank you for this kind review. We are pleased to hear your issues were resolved and that Toyin impressed you with her professional and helpful service. We will be sure to pass your feedback along to her.
5/5
TrustpilotFast and efficient service by Wai Yau
Fast and efficient service by Wai Yau. Within 24 hours the issue was settled.
Hi Alison,Thank you for recognizing Wai's efforts! We’re committed to quick, efficient service and glad we could resolve the issue promptly.
5/5
TrustpilotLiam Alwar and his colleagues Vicky and…
Liam Alwar and his colleagues Vicky and Jay helped us solved a potential fraud and identity thefts. We feel we are understood and protected by them!
Hi Ella,We're sorry to hear about your recent trouble. It's great to hear Liam, Vicky and Jay have been able to create a supportive and trustworthy network to support you. If you need any assistance in the future. don't hesitate to reach out.
5/5
TrustpilotIssues with parking
I had issues with my allocated park. Lara patiently dealt with the issue and had an expected outcome. She was prompt to reply to every email sent. She was quite professional and efficient.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had a positive experience! We will make sure to pass this onto Lara.
5/5
GoogleI’m truly thankful for Audrey’s help. She was not only friendly but also very professional. She always explained to me step by step throughout the whole process from day one on the viewing to completion, responded to my questions almost instantly and patiently. She was even helping me to find a parking space to rent after completion. Her service and professionalism were the best experience I’ve ever come across in this industry. I highly recommend her if you are looking to buy.PositiveProfessionalism
5/5
TrustpilotHad a lovely experience with Bilal and…
Had a lovely experience with Bilal and Amy. The viewing/renting process was very smooth. They took the time to explain everything and answer all my questions.
Hi Rhita,We are pleased Bilal and Amy were able to provide you with all the support and answers you needed. We hope you enjoy your new home!
5/5
TrustpilotVery good service
Vanessa Sin and Britney-Lea Ogbebor have been incredibly professional and helpful throughout my experience. Their communication was clear, and they made the process smooth and stress-free. I truly appreciate their dedication and would highly recommend their services. Five stars all the way!
5/5
TrustpilotI had an issue with my bedside table…
I had an issue with my bedside table and the issue was handled promptly by Priscilla. She frequently checked in and ensured the contractors had done their job.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
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