Trusted Agent profile · London
★★★★★
242 reviews across 2 platforms
9 Cale Street, London, SW3 3QS
John D Wood and Co Sales's office in London, at 9 Cale Street, is rated 3.6 out of 5 across 242 reviews on two platforms, including 54 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a fantastic experience with David…
I had a fantastic experience with David and the Docklands team. They were professional, approachable, and incredibly helpful throughout. As a first-time renter, I was a bit unsure of the process, but they made everything feel simple and completely stress-free.
5/5
TrustpilotGreat experience dealing with Bradley…
Great experience dealing with Bradley Gilchrist from the Beckenham branch. He made it all so seamless and hassle free. His knowledge and expertise is something you don’t come across very often and was very much appreciated. Highly recommended!
5/5
GoogleI really recommend John D Wood & Co for finding flats with amazing central locations 😊 Additionally I want to thank Charles Chichester, for supporting and reassuring me for the duration of the flat purchase. …
Thank you for your lovely review, and I am delighted that we helped you find a property that you are pleased with. I know Charles will be delighted with your comments, and of course he will be glad to help in future with any other property … More
1/5
TrustpilotI would like to put 0 or less but it’s…
I would like to put 0 or less but it’s not possible, the estate agent John D Wood in Weybridge it’s a joke so unprofessional, ignoring customers after paying the deposit, only to don’t return them back with the pathetic excuse (Tegan Ellis).I don’t understand how can existing on the market the estate agency like this one , with so many 1 star reviews, apparently they try to take advantage and don’t return the money because I’m foreigner .Giorgio Mitu
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
TrustpilotFresh in the UK and never let a…
Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.
5/5
GoogleJohn D Wood were calm and professional in marketing my flat in a very poor property market for over 2 years. Their polite and efficient approach suited both me and the target market well. Merton Croisdale-Appleby was particularly helpful, always ready to steer me through the intricacies in a thoughtful and precise fashion.
It is great to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review. Best wishes, Scott
5/5
TrustpilotI was looking for a 2 bed in Notting…
I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!
5/5
TrustpilotBecca is a star.
Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.
5/5
GoogleWe would like to thank Charlie for his expertise and patience during our search process. We’re so grateful for the effort he put in to understanding our needs and to keep us informed.
Thank you for this review. Charlie works hard to understand what buyers are looking for, so that he can show them the right properties. We are delighted that this has been helpful to you, and are grateful that you took the time to give this … More
5/5
TrustpilotGreat Lettings Support Centre
As a landlord, the Lettings Support team at the Docklands & City branch genuinely exceeded my expectations. Bryan Norton Crail in particular was brilliant in a) securing a buildings insurance claim for a leaking pipe and b) holding the management company to account and getting them to accept responsibility.
5/5
TrustpilotI recommend these guys to anyone who listens!
I’ve worked with Rupert, Ellie & Zara at the Notting Hill branch of John D Wood for a number of years. It’s so refreshing to work with agents that really care about the entire letting process & not just getting the contract signed! Their due diligence is second to none & they actually do what they say they are going to do! I recommend these guys to anyone who listens because it’s hard to find people like this in the industry.
5/5
TrustpilotThe Battersea Team were brilliant to…
The Battersea Team were brilliant to deal with in the sale of our property. Fred in particular was fantastic to deal with throughout the sale process. As we were immigrating to New Zealand during the sale process and had departed the UK after accepting an offer but before exchange of contracts, Fred was exceptional with providing feedback and assisting us when opposite time zones were a challenge. I would have no hesitation recommending John D Wood to other sellers in Battersea and a big thanks to Fred for all his help!
5/5
GoogleHuge thank you to Sema and the Team at JDW.
Dear Mr Robinson, Thank you for your kind review. We are delighted that the sale went smoothly for you, and wish you every happiness in your new home. Yours sincerely Robert Green John D Wood & Co.
1/5
TrustpilotJaw-droppingly useless
To describe the agents of the Wandsworth branch of John D Wood as 'incompetent' is to do that word a disservice. Their inability to do even the most basic elements of their job would be hysterically funny if you were not the one to bear the brunt of their idiocy. From the moment I moved in as a tenant to when landlord sold the house, any interaction with John D Wood would leave me agog at how utterly useless and unnecessarily aggressive they were at their jobs. They treated us tenants as though we were pests and an annoying inconvenience. Their bias towards our landlord wasn't hidden, and we were lucky that we had a good relationship with him that CCing him into our communications with John D Wood would lead to a solution to whatever we were trying to sort out. They surpassed themselves in incompetency when our landlord sold our house. "24 hours notice for viewings? Nah, we'll just turn up with interested buyers when we want." I came home early from work one day to find viewers ALONE IN THE HOUSE who said that the agent had "just left". Said agent also insisted that we allow the eventual buyers bring their family around on a day to view that we had said multiple times that we could not accommodate, making a viewing appointment and not turning up to the viewing, leaving me to deal with the frustrated would-be viewers. But a standout communication from this agent was when we emailed our concerns about potentially not being able to move should a national lockdown occur and being told that we were "being unnecessarily hysterical" and being "ensnared by media speculation". Upon that, we decided to leave sooner than we had planned, which turned out to be a couple of days before lockdown happened.There is also no internal communication between agents and a lot of buck-passing from what I can gather. TL;DR John D Wood's agents are incompetent, useless at their jobs, aggressive and dismissive to tenants, will not reply to communications from tenants, but will harass tenants almost hourly if they want something done "ASAP". Avoid at all costs if you are looking to rent, and be wary if you are a landlord/looking to sell.
5/5
TrustpilotThank you Denise
Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise
1/5
TrustpilotI wish that I read the reviews prior to…
I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.
5/5
TrustpilotI just moved into a new flat in Notting…
I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.
5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
5/5
TrustpilotEasy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
5/5
TrustpilotGreat help
Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.
5/5
TrustpilotChiswick Lettings Team
Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.
5/5
TrustpilotExcellent service from start to finish!
I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.
1/5
TrustpilotDO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.
They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)
4/5
TrustpilotDeposit nightmare solved
We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood and Co Sales's London office has 242 reviews across two platforms: 54 on Google, 188 on Trustpilot (across the whole business).
John D Wood and Co Sales London is rated 3.6 out of 5 across all 242 reviews, and 4.9 out of 5 on Google from 54 reviews.
John D Wood and Co Sales London, 9 Cale Street, London, SW3 3QS.
