John D Wood and Co Sales reviews

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough.

Toby · 27 April 2026

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court.Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court.Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023

★★★★★ 5/5

Trustpilot

Very helpful!

I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved.

EJJ · 17 April 2026

★★★★★ 5/5

Trustpilot

Property buying transaction…

I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court LondonDavid and team were responsive and well understood my property expectations from startI was only contacted with regards to the viewing of properties that matched my requirements.The team went the extra miles to ensure that the final phase of the transactions was completed as expected.I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction

AFC · 10 August 2023

★★★★★ 5/5

Google

Really efficient and great experience. Sema was always there to answer any questions and made the experience very smooth. She made what is a stressful experience, a very pleasant one

Sadiyah · 28 July 2024

★★★★★ 5/5

Google

To John D Wood & Co., Chelsea Green, I’d like to thank you for your professional, personal, and courteous service throughout the property purchase process. The experience was smooth, reliable, and efficient. I warmly recommend your agency to anyone seeking high-quality support in a real estate transaction. Sincerely, Alon

Alon · 23 July 2025

★★★★★ 5/5

Google

Sema was very organised, clearly understood our requirements and worked in our interests at all times. Her approach was very professional and her execution was excellent. Thank you Sema for finding our dream home.

Pandora · 25 March 2024

★★★★★ 5/5

Google

We have bought a property from John D Wood & Co Chelsea office. Evie showed us the property 3 times, and followed up with us throughout the transaction, which made our exchange of contract and completion go very smoothly. We are very grateful for her assistance. Thank you very much. Julie and Neptune

Julie · 19 May 2025

★★★★★ 4/5

Google

We thank Charlie from JDW Chelsea for finding us the appartement we exactly wanted in the right location. He was positive, helpful, proffesional and always with a smile….we would highly reccomend him!

Sandra · 25 March 2024

★★★★★ 5/5

Trustpilot

Quick and stress-free move

I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast.

Zuzana · 23 April 2026

★★★★★ 1/5

Trustpilot

AVOID JDW AT ALL COSTS

PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.

Bryn · 11 December 2022

★★★★★ 5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.

R · 17 April 2026

★★★★★ 5/5

Trustpilot

From start to finish with seeking a…

From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances.I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.

Nigel · 29 February 2024

★★★★★ 5/5

Google

I really recommend John D Wood & Co for finding flats with amazing central locations 😊 Additionally I want to thank Charles Chichester, for supporting and reassuring me for the duration of the flat purchase. …

Anna · 26 August 2023

★★★★★ 1/5

Trustpilot

Desperately waiting for the keys

It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration.

Sinan · 18 April 2026

★★★★★ 5/5

Google

We recently sold our Chelsea property through John D Wood, Cale Street. Robert Green was recommended to me through a family friend. Robert and his fantastic team (Jamie, Sema and Merton) absolutely delivered. It's comes as no surprise that this is one of many glowing reviews here on Google. Thanks again for all your help and hard work!

Aamir · 26 August 2020

★★★★★ 4/5

Trustpilot

John D Wood Wandsworth Positive Feedback

We have dealt with John D Wood in Wandsworth both to purchase a property and to sell one. Our experience has been positive, particular with Stewart Harrison, Head of Sales, who was extremely responsive, knowledgeable and on the ball. Stewart always took the time to speak to us, answer questions and give advice. Jimmy Gallagher was also fantastic.

H · 23 March 2024

★★★★★ 5/5

Trustpilot

First time buyer - Andrina Craig

First time buyer - just completed on the purchase and have moved in.My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best.Ki

Ki · 21 May 2022

★★★★★ 5/5

Google

Extremely professional. We are so grateful to Sema Guleryuz at John D Wood Chelsea Green. From the moment we arranged the first viewings, through to completion - Sema was efficient, reliable, direct, and solution-focused. I’m so grateful to …

Juliet · 16 April 2023

★★★★★ 5/5

Trustpilot

Great overall experience with John D Wood Fulham

Great overall experience when renting a flat in Fulham through John D Wood.Eduard Popa was extremely helpful with my flat search. He was able to address all questions about the property I was inquiring about in a very professional and reliable manner.Finding a flat in February 2022 when most companies and universities are asking people to come back to London had become an impossible mission, taking most of my evenings and weekends.I walked into John D Wood at 10am on a Saturday, and by 2.30pm, my offer had been accepted and one week deposit paid to secure the property. Eduard removed the property from the website in front of me to avoid any future misunderstandings. The rest of the team were really helpful in the following days as we worked through the references process and the tenancy agreement.Eduard, Abigail and Lola, a team of superstars at John D Wood Fulham!I definitely recommend this team to anyone looking for a flat in Fulham.

Luis · 18 February 2022

★★★★★ 5/5

Trustpilot

I had a fantastic experience with David…

I had a fantastic experience with David and the Docklands team. They were professional, approachable, and incredibly helpful throughout. As a first-time renter, I was a bit unsure of the process, but they made everything feel simple and completely stress-free.

Matt · 17 April 2026